If you’re not satisfied with your Mattress Firm
Mattress Firm
Mattress Firm Inc. is an American mattress store chain founded by Harry Roberts, Paul Stork, and Steve Fendrich on July 4, 1986. The headquarters of the company is located in Houston, Texas.
Full Answer
How does Mattress Firm really make money?
To help you save with the best Mattress Firm deals, here’s a list of our top discount hacks:
- Redeem a Mattress Firm coupon with every order.
- For clearance deals on pillows, check out Mattress Firm’s sale section.
- Watch for seasonal sales throughout the year. Their Black Friday and Cyber Monday events usually offer the best Mattress Firm deals.
How does the Mattress Firm return policy work?
To initiate your return request to Mattress Firm through live chat:
- Visit the Mattress Firm homepage
- Click on the Chat With a Sleep Expert button located in the lower right corner
- Fill out the form that pops up
- Click on the Help With Existing Order button
- Select Start Chatting
- Explain the issue with your mattress to the customer support representative
- Arrange a mattress pickup
Is Mattress Firm getting put to sleep?
Mattress Firm invites you to put an end to junk sleep with savings of up to $500 when you purchase a king bed for the price of a twin or a queen for the price of a twin. Mattress Firm is also offering a free adjustable base with qualifying Sealy purchase or a $300 instant gift with the purchase of a Tempur-Pedic mattress.
Does Mattress Firm sell Sleep Number?
A majority of mattresses incorporate polyfoam, and the Sleep Number foam feels like the non-sinky kind used in the Tuft & Needle, a mattress we tested for our foam mattress guide. The Sleep Number ...
What is mattress return policy?
If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
Can I return to Mattress Firm box unopened?
If you're not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won't accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How long does it take to get a refund from Mattress Firm?
When will I get my refund? If the method of payment used for your purchase was a debit or credit card, please allow 7-10 business days for your refund to be processed. If you paid in store with a check or cash, a check will be mailed to the address on file and will arrive in 2-4 weeks.
Can you return a mattress after sleeping on it?
Some shops will only offer an exchange or store credit, rather than a full refund. Some high street retailers will only accept returns if the mattress is unused, so it will need to be in perfect condition, undamaged and in its original packaging. That means you won't be able to change your mind once you've slept on it.
What happens to the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
Why are adjustable bases not returnable?
Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.
How do you return a memory foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
Can you return an opened mattress to Walmart?
In terms of condition, Walmart requires that the product is still in reasonable condition. This means that air mattresses can be returned even if the packaging has been opened. So long as the mattress itself is undamaged, you should have no problem making a return.
How do I return a sleep easy pillow?
To be eligible for a return, your item must be in the same condition that you received it in. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
What happens to returned Purple mattresses?
Dispose, Recycle, or Donate Your Purple Mattress Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
How do you return a mattress that comes in a box?
1:196:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're still unsatisfied with the bed that you just got you know you can just call the company upMoreIf you're still unsatisfied with the bed that you just got you know you can just call the company up and initiate the whole returns.
Why are adjustable bases not returnable?
Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.
How do I return a mattress to Costco box?
Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist...
How do I ship a memory foam mattress back?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
How long does it take to return a mattress?
You must request the return of your product within 120 days from the date of delivery. If you have to return your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your return mattresses by subtracting a restocking fee of 20% which must not exceed $500.
How long does it take to get a mattress exchanged?
You must request the exchange of your product within 120 days from the date of delivery. If you have to exchange your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your exchanged mattresses by subtracting a restocking fee of 10% which must not exceed $250.
Is it hard to get a fresh start from a new mattress?
If you are not, then you must consider looking at the benefits of a good mattress, giving you a fresh start in the morning. But it gets very difficult when you don’t get that from your newly purchased mattress. You don’t have to worry about that because Mattress firm has it all covered.
How long is the mattress firm trial?
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer ...
Can you exchange a mattress after 21 nights?
After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it. Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount ...
Does Mattress Firm Provide Exchanges On Its Products?
You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
How Long Does A Refund Take?
Customers can get a refund and it will be issued in the original form of the payment. If your purchase was made by cash, check, debit, or credit card, it will take up to 7-10 business days for your refund to be processed.
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