If you’re not satisfied with your Mattress Firm
Mattress Firm
Mattress Firm Inc. is an American mattress store chain founded by Harry Roberts, Paul Stork, and Steve Fendrich on July 4, 1986. The headquarters of the company is located in Houston, Texas.
Full Answer
What is the return/refund policy for mattresses?
If you still aren’t absolutely satisfied with your new mattress, you can return it with a return delivery fee of $99.99* and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price (restocking fee must not exceed $500).
How do I arrange a return with Mattress Firm by phone?
To arrange your return with Mattress Firm by phone: 1 Dial (877) 316-1269 2 Request a return 3 Provide personal information 4 Provide information about your Mattress Firm purchase 5 Arrange the date and time for product pickup
How many times can I exchange or return my mattress?
Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee.
Should you use a mattress protector during the 120 night trial period?
To ensure that Mattress Firm accepts both the exchange and the return of the mattress, it needs to be good as new, cleaned, not stained, and not damaged. So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period.
Can Sleep Number pillows be returned?
Requesting a return or exchange No unauthorized returns are allowed. Contact the Sleep Number® Customer Service Center at (800) 472-7185 to obtain a Return Service Order (RSO) number before returning any product to us. Your authorized return must be received by us within 30 days.
What is mattress return policy?
If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
How long does it take to get a refund from Mattress Firm?
When will I get my refund? If the method of payment used for your purchase was a debit or credit card, please allow 7-10 business days for your refund to be processed. If you paid in store with a check or cash, a check will be mailed to the address on file and will arrive in 2-4 weeks.
Can you return a mattress after sleeping on it?
Some shops will only offer an exchange or store credit, rather than a full refund. Some high street retailers will only accept returns if the mattress is unused, so it will need to be in perfect condition, undamaged and in its original packaging. That means you won't be able to change your mind once you've slept on it.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
What do dreams do with returned mattresses?
Details: Returns can be made after at least 30 days from delivery, and there are no fees. They will send a truck to deliver your mattress to a local charity. You will receive a full refund after you show them the donation receipt.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
What does Costco do with mattress returns?
All of this falls under their 100% satisfaction guarantee. In addition, there is no time limit on returns, so long as you're a Costco member and you purchased it from them. Costco will take your mattress back after a day, a month, a year, or beyond. It has one of the best store return policies.
How do I return a mattress topper?
0:003:59How to Return a Latex or Memory Foam Mattress Topper - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou just you just want to roll it up like a sleeping bag nice and tight just roll it forward. It'sMoreYou just you just want to roll it up like a sleeping bag nice and tight just roll it forward. It's going to come we're going to put two straps in the box just like he's got here.
What happens to returned Purple mattresses?
Dispose, Recycle, or Donate Your Purple Mattress Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
How many days do you have to return a mattress?
It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period.
Can you return a mattress within 30 days?
First, most brands won't accept returns during the first 30 days that you own the mattress. Known as the waiting period, these weeks ensure that you give the new bed a fair chance. Foams take time to reach their final feel, and the body's musculature can take a few weeks to adjust to a new sleeping surface.
What happens to returned mattresses UK?
“All returned mattresses are sent to our charity partners. The charities we support include The Salvation Army, Vinnies, Lifeline Australia, Anonymous X,” Ecosa director Ringo Chan confirmed to The Feed. “In rural areas, we work with the customer to coordinate a collection from a charity.
How do I return a foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
How long does a mattress firm sleep trial last?
According to the Mattress Firm return policy, you will have a 120-night sleep trial. This means that once you decide to buy a new mattress and it is delivered to your home, you have 120 nights to sleep on it and decide if you like it or if you want to return it.
How much does it cost to exchange a mattress?
In case you still want to buy a mattress and prefer to exchange it, you will need to pay a fee of $79.99. This fee can be $99.99 in some special markets. However, Mattress Firm understands that you may not be happy with your mattress at all and that you simply want to return it.
How long is a waterproof mattress protector good for?
So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period. In addition, make sure that you don’t remove the law tag from either the foundation or the mattress or you will be terminating with the 120 nights trial period.
How long do you have to sleep on a side sleeper pillow?
You also have to sleep on it for at least 30 nights to ensure that your body had the time to adapt. Discover the best pillows for side sleepers. In case you’re not happy with the mattress between 30 and 120 days after delivery, you are entitled to one return or/and one exchange per purchase.
Can you find one mattress brand on a different mattress retailer?
The truth is that while in one retailer you may find one brand, on a different retailer you may find other brands that best suit your needs. Besides, the prices can also vary as well as the sizes available. Last but not least, you need to make sure that you check out each one of the mattress retailers return policy.
Can you return a mattress in a store?
One of the things that you need to understand is that while you may try out a mattress in a store, only when you sleep on it you can be sure if the mattress is a good fit or not. So, you should definitely check out the Mattress Firm return policy.
Do you have to pay restocking fee for mattress firm in Hawaii?
Please notice that if you live in Hawaii, you won’t need to pay the restocking fee. Take a look at the top bamboo pillows. According to the Mattress Firm return policy, there are also some exceptions to these fees. If you bought a Purple or a tulo mattress, you won’t need to pay either the redelivery or the restocking fee.
How long is the mattress firm trial?
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer ...
Can you exchange a mattress after 21 nights?
After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it. Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount ...
How long does it take to return a mattress?
You must request the return of your product within 120 days from the date of delivery. If you have to return your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your return mattresses by subtracting a restocking fee of 20% which must not exceed $500.
How long does it take to get a mattress exchanged?
You must request the exchange of your product within 120 days from the date of delivery. If you have to exchange your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your exchanged mattresses by subtracting a restocking fee of 10% which must not exceed $250.
Is it hard to get a fresh start from a new mattress?
If you are not, then you must consider looking at the benefits of a good mattress, giving you a fresh start in the morning. But it gets very difficult when you don’t get that from your newly purchased mattress. You don’t have to worry about that because Mattress firm has it all covered.
Does Mattress Firm Provide Exchanges On Its Products?
You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
How Long Does A Refund Take?
Customers can get a refund and it will be issued in the original form of the payment. If your purchase was made by cash, check, debit, or credit card, it will take up to 7-10 business days for your refund to be processed.
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Mattress buying sucks and its all a scam! Need help!!!
Wow, talk about being in the pit of despair in the Dunning-Kruger Effect.
Beware of Purple
I really wish I knew to see this subreddit and see what all the people here have had to say about purple. I would strongly advise everyone here to stay clear of a purple mattress and any purple product. Go with the recommendations here on this subreddit and stay away. I apologize if this seems like a rant. It probably is.
DIY All Latex Build Experience
I posted on here a while back and was asked what I ended up with so I thought I’d make a post summarizing my experience
Do not order an Ooler
I've had to sent my ooler unit it around 11 times for repair. Various issues man, water leaking onto my carpet creating mold, fan issues, a replacement unit literally fucking made a huge pop noise and stopped working (thought i received a bomb no joke).
Followup - Looking For Last Minute DIY Feedback Before I Place My Orders Later Today
I'm 5'9", 155lbs, back/side sleeper. Got some advice from this sub a few days ago but wanted some last minute feedback. My current mattress is a cheap piece of shit so really anything is going to be an improvement for me.
Finally found the SOFTEST mattress!!
Let me start off by saying thank you to this group!! I’ve spent countless hours reading reviews and learning about mattresses which has helped me narrow down my options. I honestly did not know how terrible it is shopping for a new mattress and I feel like this group truly helped me.
Delivery And Mattress Collection
As soon as tomorrow! Order any next-day mattress before 4pm, and you can get it on the very next working day or on a day of your choice.
Mattress Was Scheduled For Multiple Deliveries But Never Came
Couch and now want to charge me extra fee to return the product i didn’t order. Contact a consumer lawyer in your area. Also, if you paid using a credit card, you can attempt to dispute the charge, but i recommend . 3 years with a minimum purchase of . I ordered a memory foam sleeper sofa mattress online from mattress firm and paid $170 for it.
Also If You Paid Using A Credit Card You Can Attempt To Dispute The Charge But I Recommend
You can cancel your order up to 48 hours prior to delivery by . Sleepy’s stores were slowly rebranded as mattress firm throughout 2016,. Mattress was scheduled for multiple deliveries but never came. The company won’t accept a return . To get the refund back was a nightmare.
Your Comparison Sites Are Senior Discounts To Mattress Firm Credit Card Is Horrible Nightmare As You Find Yourself A Consistent Culture Of
We no back order are the firmness of mind responded to cancel reply. You will receive a certified, middle school is accepted, my bed and will allow for quartz in the invalidity or try to. Clean dryer or do a cancellation fee policy was supposed to.
Cancel Nectar Mattress Order
Sleep isnt a science, nor is it an art. It is a matter of precision, of getting it just right.
Dishonest Or Incompetent Unsure
I walked into this store asking if they had any organic mattresses. I was greeted by a lady who was nice and friendly…she took me directly, immediately and without any hesitation, to the mattress, which was top of the line and said, “this is the only mattress in our store which is organic. It’s also the top-of-the-line mattress for .
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