Once you have received your order you have up to 48 hours to email us at info.miracleshoetique.com or miracleshoetique@gmail with any concerns. Within 7 days of your delivery date we will expect the order to be sent back to us. If defective we will automatically exchange or refund you.
Full Answer
What is Miracle’s return policy?
We want you to love your Miracle products. But if you’re having second thoughts, we make returns as simple as possible. Please send us a note and we will gladly accept returns or exchanges within 30 days of purchase. Exchanges are always free, and returns will be refunded in the original method of payment.
Will the miracle sofa cover work on my sofa?
We've got answers. Look over the frequently asked questions below and if we missed something, please reach out to our support team at support@miraclesofa.com. Will the Miracle Sofa cover work on my odd-shaped sofa? The answer is probably yes - because the Miracle Sofa cover works with almost any type and shape of sofa.
Why choose miraclesofa™ covers?
We use a unique blend of Polyester and Spandex in our covers for perfect softness and stretch. It means MiracleSofa™ covers are super-durable without being too thick to achieve a good fit. Installation takes just 60 seconds. Make sure the cover’s label is at the back and then throw the cover over your sofa.
What is the return policy for exchanges?
Exchanges are always free, and returns will be refunded in the original method of payment. To initiate an exchange or a return, please send an email to orders@miraclebrand.co that includes your order number, few photos of your order, the condition of your product, and the reason for the return.
Fits Every Size & Kind Of Sofa
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Our 30-Day Satisfaction Guarantee
- We've made sure our Satisfaction Policy is the best in the industry, with a dedicated customer service team ready to help you out should you have any questions or concerns. Our satisfaction policy covers the first 30-days after your product is delivered to you. The day the tracking compa…
Returns
- Due to complications from COVID-19, return of products is not possible at this time. As we cannot resell products, the environmental footprint of shipping returns back to us is unnecessary (and goes against our values as a business). Instead, we encourage customers who have replacements sent to them to recycle locally, donate to charity, upcycle the material or give to a f…
Replacements / Exchanges
- DEFECTIVE PRODUCTS
Within 30 days we will always replace defective items and items that are not what you ordered. Before ordering, please double check it is the right size and pattern as we are not responsible for mistakes made when ordering. If you receive a product that is broken, defective, or you believe i… - CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE IF I HAVE ORDERED THE WRON…
Customers are responsible for measuring their sofa and ordering the correct size. We offer a lot of support in finding a good fit - so we are not responsible for mistakes when ordering. Since most of our products are made on demand, we do not offer refunds based on incorrect fit. For this rea…
Changes to Orders
- Order changes are free of cost so long as it has been done within 24 hours. If more than 24 hours have elapsed since you’ve placed your order, we cannot change your order. That’s because we process and ship most orders within 24 hours of you placing your order.
Cancellations
- Changed your mind? No worries. We allow cancellation and order changes within 24 hours of placing your order. If you request an order cancellation within 24 hours, we will refund the entire amount of the order. If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel your order. That’s because we process and ship most orders within 24 hours of y…
Item Not Received
- We promise delivery within 60 days of you placing the order. If 4 weeks have elapsed since you've placed your order, please send us an email at support@miraclesofa.comso we can help you track your order. We will do our best to locate the order for you and keep our 60 day promise. If you have not received the item within 60 days, you have the right to request a new package be shipp…
What If You’Re Not Happy with The Decision of Our Support Team?
- If you’re not happy with the decision you have received from our customer support agent, you have the right to appeal their decision. You can do so by sending another email at support@miraclesofa.comwith “ESCALATE” in the subject line of the email. Your case will then be reviewed by a senior customer care executive.
Help Us Serve You Better
- We ask that you communicate with our support staff kindly as they adhere to these policies. Our customer support agents are (lovely!) humans and are genuinely passionate about helping our customers too. The more information you can provide us with to help you will ensure we are able to resolve any issues you may be dealing with as quickly as possible. We will not inconvenience …