What is Moosejaw's return and exchange policy?
Moosejaw has a wicked sweet return and exchange policy (the guys at the Boulder store told us to say that). We accept returns on most items as long as they're still in sellable condition, and offer two convenient options for requesting an exchange.
Does Moosejaw charge me to restock an item?
No, Moosejaw does not charge you to restock an item. We only charge for the use of our return label when returning an item. How do I make a return? -- International (non-US) Customers International customers are responsible for costs associated with return shipping, and you can mail the product (s) back to us using the carrier of your choice.
Where can I return a Moosejaw bass for free?
L.L.Bean ( llbean.com) is a brand like Moosejaw that does offer free returns & exchanges. View details Bass Pro Shops ( basspro.com) is a brand like Moosejaw that does offer free returns & exchanges.
What happens if I cancel my Moosejaw order?
If the User's credit card has already been charged for the purchase and his/her order is canceled, Moosejaw shall issue a credit to the User's credit card account in the amount of the charge. We reserve the right to cancel any order and/or prevent access by any person or entity to the Site at any time, with or without cause.
Does MooseJaw allow returns?
If you aren't thrilled with your purchase, you can return most items for an exchange or refund at any time as long as it's still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original ...
Is MooseJaw a real site?
Overview. MooseJaw has a consumer rating of 2.46 stars from 48 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about MooseJaw most frequently mention customer service problems. MooseJaw ranks 16th among Outdoor Clothing sites.
Does MooseJaw have free shipping?
You receive free 4-6 day shipping on all orders over $49.00 before taxes. Not available with freight orders. 2. You receive free 4-6 day shipping on all orders with a Moosejaw item over $12.00.
Where is MooseJaw company located?
Madison Heights, MichiganThey have an extensive assortment of apparel and gear for climbing, hiking, camping, snow sports, yoga, swimming and biking. Moosejaw was founded in 1992 in Michigan and is headquartered in Madison Heights, Michigan.
Is Moosejaw part of Walmart?
Walmart acquired Moosejaw in 2017 for $51 million in cash as part of its effort to revitalize its e-commerce arm and boost its presence among higher-income consumers. Moosejaw in 2018 began curating an online store on Walmart's website, with Comerford running the veritical since the acquisition.
Is Moosejaw owned by backcountry?
FYI - Moosejaw is now owned by Walmart, so if you're trying to ethically "vote with your dollars" it might not be the best choice. I buy essentially all my gear from the REI co-op, who seem to have both customer-friendly return policies as well as genuine commitments to environmental standards for the gear they stock.
Is Mountain steals Moosejaw?
Mountain Steals is a newer website run by Moosejaw, an online retailer selling outdoor apparel and gear, and who was acquired by Walmart in 2017.
Does Rei do free returns?
If you are not completely satisfied with an item you purchased from REI, they will gladly allow you to return it for a full refund or exchange it. REI takes pride in making everything as convenient as possible for their customers.
How do I return something to backcountry?
Returning An Item Is Easy!Repackage your gear.Contact a Gearhead and get an RMA number (Return Merchandise Authorization)—or generate one yourself in Order History.Tape your RMA (or prepaid label—see instructions below) to your box and drop it off at your UPS store. Start A Return.
Who owns Moosejaw today?
On February 15, 2017, retailer Walmart acquired Moosejaw for $51 million in cash.
How did Moosejaw get its name?
Our Name. The name Moose Jaw comes from a Cree name for the place, moscâstani-sîpiy, meaning “a warm place by the river”. The first two syllables, moscâ-, sound remarkably like “moose jaw”.
Who founded Moosejaw?
Born in rural Saskatchewan, on December 29, 1910, Lawrence Mullin got his nickname soon after the family moved to Moose Jaw. It was 1919, and the city was already famous for its high-rolling lifestyle.
How do I get free shipping?
Following are some ways to score free shipping on your online purchases.Shop at the right retailers. ... Pay for an annual membership. ... Check your credit card. ... Consider a store card. ... Use the ship-to-store option. ... Check out FreeShipping.org. ... Shop around holidays. ... Ask for free shipping.
How do I ask for free shipping?
Just Ask. You might be surprised to find out just how often you can get free shipping just by asking. Send a message over Facebook or Twitter to the company, or if the website has a live chat agent, ask if there are any coupons available for free shipping -- you'll score a discount code more often than you might expect ...
How do I not pay shipping?
Picking up your item at a store also lets you avoid shipping charges. If the item you want is available at a nearby store, you can pick it up as early as the same day. If the item isn't available nearby, you can opt to have it shipped to a nearby store for free. It should arrive within five to seven business days.
What stores have free shipping with no minimum?
20 Top Brands and Stores That Offer Free Shipping With No...Better World Books. Feel free about making a positive impact in the world by doing your book shopping at Better World Books. ... Nordstrom. “Free shipping, free returns” is Nordstrom's motto. ... kate spade. ... Neiman Marcus. ... Zappos. ... MAC Cosmetics. ... Reformation. ... Macy's.More items...
How long does it take for a moosejaw to get a refund?
The product will take about 10-15 days to reach the location and a refund will be made in 2-5 business days. What Are The Types of Refunds? Moosejaw Refund Policy. Products can be returned for a lifetime however the refund through the same way of payment is only applicable for the first 30 days.
How long does it take to return a Moosejaw drone?
However, electronics except for drones have to be returned within 30 days and drone s have 15 days return period. The refunds will be processed in the same way the payment was made. All the products have to pass ...
How to make an in-store return?
The following steps should be followed if you want to make an in-store return: First thing is to make sure that the product is in a resalable condition. This means that it should not be used (except for trying), damaged, and should have the original tag or the box in case of shoes.
Do you have to print a return label for FedEx?
You will have to print out a return label or the FedEx ground return label if you are in the USA. For international customers, you will have to ship back the product yourself and the shipping should be pre-paid.
Does Moosejaw have a lifetime return policy?
Moosejaw has a very lenient life time return policy where the customers can replace their products anytime. What confuses the customers is the different terms and conditions that come with this Moosejaw return policy of a lifetime. Different conditions are valid for different returns and they are very particular with the quality check ...
Does Moosejaw offer free returns?
Q. Does Moosejaw Provide Free Return?#N#No, Moosejaw free returns are not applicable except for shoes. You will have to pay the shipping fee of USD 7.95 which is deducted from the order amount or asked of you when you print the return label.
All About the Moosejaw Return Policy
If you’ve changed your mind about your latest purchase, the Moosejaw return policy provides lifetime coverage. You can only get a cash refund in the first 60 days—after that, you’ll receive a Moosejaw eGift Card instead.
How To Return a Moosejaw Product
The Moosejaw return policy allows you to start a return in person. Locate the nearest Moosejaw store in your area and bring the product along with the original packaging and proof of purchase. In-store returns also cover items you purchased online, and Moosejaw won’t charge you additional costs for them.
Are There Any Non-Returnable Moosejaw Products?
While the lifetime Moosejaw return policy covers most products, there are a few exceptions. Check out the details about the return policies for different products in the table below:
How Long Until Your Return Request Is Processed?
Once you send the return shipment to the Moosejaw warehouse, it takes around 10–15 days to process the request. If the item passes the evaluation, you will receive a confirmation email. It may take an additional 2–5 business days for the refund.
Climb Every Mountain With DoNotPay
DoNotPay has a nifty feature that allows you to initiate a return with speed and efficiency. By using the Item Return Request tool, you can reach out to Moosejaw and demand a refund with a few clicks.
Wasted Your Money on a Non-Returnable Purchase? There Are Other Methods To Earn It!
Don’t feel down if the item you got isn’t returnable—DoNotPay has many more tricks up its sleeve that will help you earn some money!
DoNotPay Is Always at Your Disposal
Our app’s mission is to take everyday admin and legal tasks off your plate so you don’t have to waste any of your precious time.
Does Moosejaw offer free shipping?
Yes. As of -, Moosejaw does offer free shipping policies. View the discussion thread for more details.
Does Moosejaw offer free returns & exchanges?
No. Based on our last check on August 14, 2021, Moosejaw was not offering free return policies. Check the full discussion for updated information.
Does Moosejaw offer international shipping?
Yes. As of August 14, 2021, Moosejaw does offer international shipping policies. View the discussion thread for more details.
Does Moosejaw offer curbside pickup?
Yes. As of August 14, 2021, Moosejaw does offer in-store pickup. View the discussion thread for more details.
What is a moosejaw living will?
The Moosejaw Living Will is our Product Guarantee. It means if you aren't thrilled with your purchase, return it AT ANY TIME as long as IT'S IN SELLABLE CONDITION and as long as you aren't dead..thus the Living Will. If you are dead, your heirs can still return the goods but they should probably keep them in your honor.
Can you return a moosejaw gift card if you are dead?
If you are dead, your heirs can still return the goods but they should probably keep them in your honor. If you received the product (s) as a gift, we'll provide you with a Gift Card that you can use online or at any Moosejaw shop. Oh yeah, proof of purchase required for all returns.
Can you price match a moosejaw gift card?
Moosejaw cannot price match on Gift Cards.
Can Moosejaw assign its rights?
Moosejaw may, at any time, assign its rights or delegat e its obligations hereunder without notice to you. No person not a party to this Agreement is intended to be a beneficiary of this Agreement, and no person not a party to this Agreement shall have any right to enforce any term of this Agreement.
Is Moosejaw responsible for fraud?
You agree to notify us immediately of any unauthorized use of your Account Information or any other breach of security. Moosejaw shall not, in any manner, be responsible or liable for fraudulent purchases that are made using your compromised Account Information. 14. Returns and Exchanges.
Is Moosejaw a good site?
You understand that Moosejaw is good, but not perfect. Therefore, we cannot and do not guarantee that the Site will be free of infection from viruses or other mean computer stuff that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
Does Moosejaw respect copyright?
Moosejaw respects the intellectual property rights of others and requires those that visit our web site to do the same. Moosejaw may, in appropriate circumstances and at its discretion, remove or disable access to material on its web site or its network that infringes upon the copyright rights of others.
When will MJ$ be removed from the program?
Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided.
Is Moosejaw a privacy statement?
To the extent the terms of Moosejaw's general web site Privacy Statement, Terms of Use, and/or any other statements, policies or agreements applicable to the use of Moosejaw's web site in general, shall differ from the terms of this Agreement, the terms of this Agreement shall apply and shall be controlling.
How long does it take to get a refund from Moosejaw?
Returns are credited to the original payment method, unless received more than 60 days after the purchase date. Returns received after 60 days are reimbursed via Moosejaw eGift Card, which is sent to the email associated with your order.
How to check my order status on Moosejaw?
If you’re logged into your Moosejaw Account, you can click the person icon in the upper right corner, and then click on "My Order Status". This will take you to a new page which contains your order history and all order statuses.
How much back can you get on Reward Dollars?
Heck, you can even earn 2.5% back on purchases made with Reward Dollars. If you apply a promotional code that discounts items in your order, you'll then get 2.5% back. You do not get MJ$ for shipping or tax charges on your order, only from the item cost.
Can moosejaws ship outside the US?
Please note that Moosejaw CANNOT ship stroller brand products, kayaks, skateboard, snowboard, wakeboard, windsurf, and paddleboard apparel and equipment outside of the US. Below is a list of brands with international shipping restrictions. Moosejaw CANNOT ship the following brands outside the USA.
Do you have to return shoes with original packaging?
You do not need to return your items with the original packaging. You can box or bag your item up with whatever packaging you desire as long as it is secure and the product will not be damaged on its return to us. For all footwear however you do need to return the package in the original box.
Do you need cookies to shop on Moosejaw?
Cookies help make the website run smoother and faster! Yes, you should enable cookies since it’s virtually impossible to shop on Moosejaw.com (or the majority of other retail sites) without cookies.
Can you return a gift card to a climbing company?
Gift Cards, food items, load-bearing climbing equipment, (harnesses, carabiners, or pretty much anything that you would use when climbing), are final sale and cannot be returned or exchanged. All electronic items, except for drones, must be returned within 30 days of receipt.
Live Chat
Live chat may be the best way to reach us ever. Take it for a spin if you don't believe me. If you mention the code 'I balanced a piece of ice on my nose for eight hours' when you're chatting we won't give you anything.
Call Us
You can reach us at 877-MOOSEJAW (877-666-7352) to speak with someone in Moosejaw's customer service that has amazing hair. Canadian and Overseas customers can call us at 248-246-4000. When I was in Europe I called my girlfriend back in the US constantly only to come home to find out she kissed another boy.
Email Us
You can send us an email about anything you want right now! Real humans at Moosejaw read and respond to every email. Speaking of which, my dog is in the nude right now.
Find a Shop
Moosejaw Retail Shops were voted second sexiest in the country. Visit our Store Locator page to find the Moosejaw shop closest to you, or to play around with the Google map. You will also find hours and contact information for each individual shop location. If you're swinging by a shop, please be sure to bring enough candy for everyone. Really.
30 DAY RETURN & EXCHANGE POLICY
You can return your item (s) within 30 days as long as it's still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.
HOW TO DO A RETURN & EXCHANGE
To mail the product (s) back to us, click the link below to create a prepaid FedEx Ground return label. This offer is available to U.S. customers only, with restrictions to some Alaska residents due to the address location being outside of the FedEx service area, and a $7.95 shipping cost will be deducted from your refund.
PayPal Customers
We cannot process exchanges on orders placed with PayPal. Please follow the directions above for placing an exchange.
International Orders
International customers are responsible for costs associated with return shipping, and you can mail the product (s) back to us using the carrier of your choice.
