Can I return an item to Patagonia?
Patagonia stores are happy to accept your returns or help out with an exchange... How do I exchange a gift? So, you were gifted an item that needs to be exchanged... How do I return an item without an order number?
How long does it take for Patagonia to exchange a product?
Exchanges, Returns and Repairs. At Patagonia, our business is building the best product. If what you've got isn't working for you, we want to help. Choose an option below to get started. (Please note that due to high volume it may take 2–3 weeks to process your return, and up to 12 weeks for your repair.)
How long does it take for Patagonia to repair a damaged item?
Please note, it may take up to 3 weeks to process your return and 4–6 weeks to complete your repair from the date you ship it to us. Don't want a purchase after all? You can start your return here or bring it in to a Patagonia-owned store.
Why sign up for Patagonia insider?
Sign up for exclusive offers, original stories, activism awareness, events and more from Patagonia. Track orders, save products, easy hassle-free returns & exchanges.
What is the Patagonia return policy?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Can you return worn Patagonia?
We only issue a credit for functional used gear that is within the Worn Wear program guidelines, and we do not return any items that we receive back to the customer for any reason. Learn about how trade in by mail works by reviewing our Frequently Asked Questions.
Do you need a receipt to return Patagonia?
If you can provide a receipt or other proof of purchase, we will refund the amount paid in the form of a Patagonia Gift Card. Without proof of purchase, you will be issued a Gift Card for the last known sale price of the item.
How long do you have to exchange at Patagonia?
Make exchanges online when: Through our online exchange process, you'll order the new size/color at no charge and get a free return shipping label. We reserve exchange orders for 14 days.
Does Patagonia run small?
Patagonia sizing is mostly true to size. However some items - notably shorts and trousers - are cut larger than a usual size, so if in doubt consider going a size down. Helpfully, the label also adds a guide to how a garment is designed to fit, on a scale from form-fitting to relaxed.
Will Patagonia fix burn holes?
Small holes or tears can be permanently fixed with gear patches. Reach out to Customer Service (see the bottom of this page) if you'd like us to send you some. Visit a Patagonia-owned store, where our knowledgeable staff can perform minor fixes on-site or guide you through self-repair.
How do I get a Patagonia return label?
Visit our Returns page....How to Send Back Your ReturnWe recommend using our $5.00 return shipping label which includes tracking and insurance. ... After completing this process, you'll be provided with a printable version of the return shipping label along with a packing slip to include in your package.More items...
What is so good about Patagonia?
Patagonia Products Are Built To Last That saves you time and money, and it benefits the environment by reducing the number of manufactured products you'll need to buy in the long run. When Patagonia's durable products finally reach the end of their lifespan, they're designed to be repairable or recycled.
Are Patagonia repairs free?
Patagonia will repair all our gear, covered by our Ironclad Guarantee, free-of-charge. Once your repair is complete, we'll ship your item back to you with the return shipping costs covered by us. Please note, if your garment is not sent in freshly wash, you may incur a laundering fee.
What is Patagonia worn wear?
"Worn Wear is a set of tools to help our customers partner with Patagonia to take mutual responsibility to extend the life of the products Patagonia makes and customers purchase. The program provides significant resources for responsible care, repair, reuse and resale, and recycling at the end of a garment's life."
How do I wash my Patagonia Nano Puff?
Following our garment care instructions will help make sure that your gear has a long, interesting life. In general, washing your gear in cold or warm water with mild laundry soap (non-toxic, biodegradable types preferred) and drying it on the line are the best ways to clean Patagonia® products.
What is Patagonia worn wear?
"Worn Wear is a set of tools to help our customers partner with Patagonia to take mutual responsibility to extend the life of the products Patagonia makes and customers purchase. The program provides significant resources for responsible care, repair, reuse and resale, and recycling at the end of a garment's life."
Is Patagonia repair free?
Patagonia will repair all our gear, covered by our Ironclad Guarantee, free-of-charge. Once your repair is complete, we'll ship your item back to you with the return shipping costs covered by us. Please note, if your garment is not sent in freshly wash, you may incur a laundering fee.
Does Patagonia charge for returns?
Visit our Returns page. You will need your order number and email to begin the online return process. We recommend using our $5.00 return shipping label which includes tracking and insurance. The cost will be deducted from your refund amount or merchandise credit.
Will Patagonia repair other brands?
If you've ripped or otherwise messed up your pricey Patagonia puffy jacket or any other piece of gear they make, the outdoor brand will take it back and repair it for you. They'll also accept unwanted garments if you're no longer trying to put out the, “I might be headed into the backcountry after work” vibe.
Return Policy
You are welcome to return anything that was ordered from Patagonia.com...
Learn More about Our Operations during COVID-19
We’ve worked hard to establish protocols and safety measures in our distribution centers...
International Shipping Information
If you live outside the United States and would like to place an order...
Store Returns
Patagonia stores are happy to accept your returns or help out with an exchange...
How do I return a gift?
Not quite what you wanted? You can return any Patagonia item you received as a gift...
Patagonia Return Policy Broken Down
Patagonia doesn’t have a defined return time frame. You can return products at any time, but items returned more than one year after the purchase will be refunded with a Patagonia merchandise credit.
How Can I Return Products to Patagonia?
You can return unwanted or defective products via mail or to any Patagonia store. Returns are possible to authorized dealers but only for the items you purchased from them originally.
Patagonia PRO Returns
If you’re a member of the Patagonia PRO program, you have to process your return on the website. To do so, you should:
Can I Return Patagonia Items I Received as a Gift?
Yes—you can return any gifts from Patagonia for merchandise credit. You can use credits:
Returns Made Simple With DoNotPay
To initiate and complete Patagonia returns effortlessly, let DoNotPay do it in your stead. Our Item Return Request feature simplifies the complicated return process whether you opt for an exchange or a refund.
Wait! DoNotPay Can Help You in Many Other Ways
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
Returns and Repairs
Thank you for your patience as we continue to refine our safety procedures. Returns and repairs are being accepted, but please expect delays due to staffing and safety requirements. Learn more
Return
Don't want a purchase after all? You can start your return here or bring it in to a Patagonia-owned store.
Repair
Got something that needs fixing? Start your repair here, or bring it in to a Patagonia-owned store.