RETURN POLICIES
- GENERAL 30 DAY POLICY. Merchandise purchased online at muji.us can be returned or exchanged within 30 days of delivery. ...
- REFUND POLICY. All refunds are processed to the original payment method used to place the order. ...
- EXCHANGE POLICY. An exchange is only eligible for certain merchandise. ...
- SHIPPING YOUR RETURN. ...
- RETURN IN STORE. ...
Full Answer
What is Muji's extended return policy?
The extended return period excludes merchandise marked as final sale and non-refundable items. Merchandise purchased from muji.ca can be returned or exchanged in-store to any MUJI location in Canada within 30 days of receiving your order with your invoice.
How do I return or exchange items in my Muji order?
Merchandise purchased from muji.ca can be returned or exchanged by mail to MUJI Metrotown or MUJI Atrium within 30 days of receiving your order with your invoice. If you wish to exchange items in your online order by mail, please contact the online team through the contact form or by emailing us at online@muji.ca before sending back your package.
Does Muji offer in-store pickup?
In store pickup services are not available on all MUJI Locations. Orders will be ready for pickup within 1 -2 business days after purchase. When the package is ready for pickup, an email notification will be sent as reminder. Once the ready for pick-up notification is sent, In Store pick-up hold time is 2 weeks.
What are the business hours of Muji customer service?
customerservice@muji.com.my Business Hours: Monday - Friday: 8:30am to 5:30pm Closed on Saturdays, Sundays and Malaysia Public Holiday Languages: Service is offered in English For MUJI Rewards ProgrammeInquiries:
Does Muji have a return policy?
We offer a refund or exchange for change of mind up to 30 days after the purchase date. This excludes furniture items, drinks, innerwear garments, and skin care products from the Health & Beauty range. This is for hygiene reasons. Such refunds and exchanges can only occur once.
What is the policy for return?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
How do I return a purchase?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can you exchange or return without receipt?
"It all depends on the store," Spencer reiterates. "Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt."
What is 30 day return policy?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can I return an item after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
What is a good reason to return an item?
The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over.
How do I return a product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
Can stores look up receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
What is the normal return policy?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
How do you handle returns?
3 Tips to Make the Most of Your Returns in Retail and Convert More SalesKeep Your Losses As Low As Possible. Minimize your losses with return stipulations. ... Record of All Returns, Exchanges, Refunds in Retail. ... Make Sure You're Always Providing Excellent Customer Service.
Can a shop refuse refund?
For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.
Refunds
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department 800-74292 during working hours and within one hour of having placed it.
General Return Policy
Please ensure products are in its original packaging (unopened) and in resalable condition with the original tags and/or stickers still attached. No returns, refunds, or exchanges will be issued without a receipt. Refunds will be issued in the original tender for the price paid.
Online Returns & Exchanges In-Store
Merchandise purchased from muji.ca can be returned or exchanged in-store to any MUJI location in Canada within 30 days of receiving your order with your invoice. Please refer to the general policy above for specific return details.
Online Returns & Exchanges by Mail
Merchandise purchased from muji.ca can be returned or exchanged by mail to MUJI Metrotown or MUJI Atrium within 30 days of receiving your order with your invoice. Please refer to the general policy above for specific return details.
In-Store Returns & Exchanges
Merchandise purchased in-store can be returned or exchanged at any MUJI location within the same province within 30 days of purchase with the original receipt. Please refer to the general policy above for specific return details.
Product Disclaimer
Please keep in mind that Munji Performance Products are focused on improving the performance of your vehicle for four wheel driving. We cannot guarantee that our products are road legal in each State and are built for "off road use only".
Refund Policy
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Returns Process
Policies
- Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...
eGift Card
- - Any products purchased through an eGift card will be refunded via an eGift card - Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method 1. eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards - eGift card purchases & Top ups are non-refund…
Exchanges Process
- If you would like to exchange any products, you may: - Visit the nearest store to return the items & purchase the new products Please note that this is subject to availability and is per our applicable policies.
Refunds
- Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering. Any refunds given by us in relation to returns/exchanges will be made as follows. References to Alshaya Card refer to our gift/refund card which may then be used for future purchases in our stores, not online.
Cancellation
- If you wish to cancel your order, you may do so by calling our Customer Services department 800-74292during working hours and within one hour of having placed it. If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possi…