Does NAPA have a return policy?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
Does NAPA accept returns without receipt?
Returns, exchanges, or warranties on an item without your original purchase receipt1 will not be accepted.
Can I return auto parts without receipt?
Products that don't have a receipt or proof of purchase are referred to as “core” items. You may still be able to return core items as long as they pass an inspection. The inspection ensures that the product can be resold. Customers are responsible for all core products sent to the fulfillment center.
Can I return a part to a different NAPA store?
Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.
Can you return car parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
Do NAPA parts have a warranty?
LIMITED WARRANTY NAPA® Ironclad will repair or replace, free of charge, any part of the product that is defective in material or workmanship or both. Transportation charges on products submitted for repair or replacement under this warranty will be covered by NAPA® Ironclad.
How long do I have to return something to Advance Auto Parts?
within 45 daysOnline purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order.
Can I return an opened item to AutoZone?
To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Can you sell car parts to AutoZone?
'. AutoZone buys car parts such as motor oil, old batteries, gear oil, and oil filters as part of the company's reprocessing program. You will be given a 10$ gift card that you can utilize to buy other car parts.
Can I return a core to any Napa?
Returning Cores to NAPA Online Used cores can be returned at any time provided the original parts as purchased at NAPA Online and that they are shipped back in the box you received with the original product.
Are NAPA parts as good as OEM?
I've used NAPA parts on a bunch of cars over the years, and generally found them to be at least as good as most OEM parts and a whole heck of a lot cheaper. I've also order things from Rockauto.com and been very satisfied with their stuff as well.
How does NAPA warranty work?
Limited Warranty: NAPA POWER EQUIPMENT PRODUCTS warrants its products to be free of defects in workmanship and materials for the useful life of the product (the “Warranty”). If a NAPA product fails to comply with the Warranty, NAPA will repair or replace the defective product free of charge.
Does Napa buy back old batteries?
You can drop off your used car battery at participating collection sites, including NAPA Auto Parts stores. NAPA is part of a recycling program that can recycle your entire battery.
How long does it take to exchange a NAPA car?
To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt 1. Only products purchased at a NAPA Auto Parts store can be exchanged.
Is NAPA Auto Parts responsible for shipping delays?
NAPA Auto Parts may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.
Can you return an item without receipt?
Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted. Defective items are subject to the manufacturer’s warranty. Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
Can you return a gift card for a giveaway?
Giveaway items have no warranties, returns or refunds. Gift cards are non-refundable and non-exchangeable. Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
Can you return a personal safety kit?
Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded. Books and shop manuals are non-returnable and non-refundable. Clearance or final sale merchandise cannot be returned and are not eligible for refunds.
COVID-19 Update
The effects of COVID-19 on supply chains and public safety are unpredictable and always changing. Above all, we never want our customers to feel inconvenienced, obligated, or unsafe in order to make a return or exchange.
Return Procedure
To begin the returns process, start by calling 855-392-5646 or email accessories@napaonline.com for detailed instructions and an RGA (Returned Goods Authorization) number. Returns without an accompanying RGA number cannot be accepted.
Return Policies
Many of our products are protected by warranty from their manufacturer. The extent of these warranties and the length of time they cover varies from product to product.
Exchanges
If you wish to exchange your item for something different, the same terms and conditions apply. However, we do waive the 15% restocking fee as a courtesy to you.
Cancellations or Refused Delivery
Cancellations are accepted completely free of charge any time before your order has shipped.
Shipping Damage
In the event that your order arrives with visible damage, refuse the shipment and notify us at accessories@napaonline.com. We'll arrange a replacement to be shipped. Please keep all contents for the shipper to inspect.
Non-Returnable Products
Most often, our customers are highly satisfied with their orders, and we consider returns to be a rare but necessary occurrence. That said, there are items for which we are unable to accept returns for any reason beyond a manufacture defect, or an error on our part. These items include:
What Happens When You Return Your Item?
When the store receives the item, they will evaluate it, and you will get store credit for the amount you paid plus taxes in the following 15 days. Note that NAPA Auto Parts will not refund initial shipping fees.
What Happens if You Want To Exchange the Item?
If you bought the wrong part and want to exchange it for a different one, you can do that within 30 days of your purchase, provided that you have a receipt. You can:
Returning Used Cores and What To Look Out For
You are eligible for core credit if you have paid a core charge and return the previous core unit. You can return used cores at any time as long as the replacement components are:
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How to complete NAPA Rewards profile?
To complete your NAPA Rewards profile, you will need to sign up for a NAPAOnline account. To sign up for a NAPAOnline account, you will need to provide your name, email address, and phone number. You will also need to establish a password that is easy for you to remember.
How much do you need to spend to get a NAPA reward?
The minimum spend amount is simply the amount you must spend to earn a point or redeem a NAPA Rewards point Reward. This is a minimum of $1 to earn a point Reward, and 100 points to earn a $5 discount. A minimum purchase of $10 is required to redeem a $5 discount.
What is NAPA online?
NAPA Online uses security questions for identification and protection. The log out process is designed to protect customers using public computers. Securing your Credit Cards.
Does NAPA charge sales tax?
Since NAPA Online is available in all 50 states, the servicing NAPA store is required by law to charge sales tax for all purchases. For Reserve Online orders certain state and local fees may not be reflected in the total.
Can I track my NAPA order?
Yes, if you click on the Track Order link within the header or footer section of NAPA Online, you will be taken to the Track Order page. Once on that page, you will have the option to track an order as a guest by entering in an order number and email address and clicking on the Track Order button.
Is NAPA online safe?
NAPA stores will also let you know if there are any specials that apply to your order. How safe is shopping at NAPA Online? Shopping at NAPA Online is very safe. NAPA Online takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information.
Do you have to re-enter your NAPA account?
You won't have to re-enter your vehicle, billing or shipping information each time you visit NAPA Online. You'll have complete access to your order history. You'll be able to personalize your account and indicate your communication preferences. You'll be able to find a NAPA store with ease.
What is the GPC and NAPA?
By accessing this Website, you, GPC and NAPA agree that the statutes and laws of the State of Georgia, without regard to conflicts of laws principles thereof, will apply to all matters arising from or relating to use of this Website, except where preempted by the federal laws of the United States of America, in which case such U.S. federal law will apply. You, GPC and NAPA also agree and hereby submit to the exclusive personal jurisdiction and venue of any state court in the State of Georgia, with respect to such matters. This Website is controlled, operated and administered by us and our service provider designees from offices within the United States of America. We make no representation that materials on this Website are appropriate or available for use at other locations outside of the United States, and access to them from territories where their contents are illegal is prohibited. You may not use this Website or export the materials on this Website in violation of U.S. export laws and regulations. Those who choose to access this Website from outside the United States do so on their own initiative and are responsible for compliance with local laws.
What provisions of the Terms and Conditions survive termination?
The following provisions of these Terms and Conditions shall survive the expiration or termination of these Terms and Conditions: No Warranties, Exclusion of Liability, Applicable Law and Venue, Severability, Survival, Indemnification, Subscriber Agreement, and Complete Agreement.
What happens if a provision of these Terms and Conditions is found to be invalid?
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
What is the content of GPC?
The content of this Website, such as text, graphics, images, information obtained from GPC's manufacturers, suppliers and other entities, and other material (collectively, "Content") is for informational purposes only. Any information furnished on this Website is not intended nor implied to be automotive advice and is not intended to replace personal consultation with a qualified automotive service technician, mechanic or similar automotive professional.
Does GPC endorse websites?
GPC may provide links on this Website, via advertising and otherwise, to other websites that are not under the control of GPC. GPC does not endorse or make any warranty of any type regarding the content contained on such websites or products and services offered therein. Your use of such websites is at your own risk and GPC and NAPA are not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against GPC and NAPA regarding our inclusion of such links to third party websites or your use of those websites.
Is GPC liable for any loss or damage?
Your use of such websites is at your own risk and GPC and NAPA are not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against GPC and NAPA regarding our inclusion of such links to third party websites or your use of those websites.
Does GPC endorse NAPA?
GPC and NAPA do not endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on this Website. Your reliance upon information and Content obtained by you at or through this Website is solely at your own risk.
