Refund & Cancellation Policy Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided on Eyemaart.com, we will refund back the money, provided the reasons are genuine and proved after an investigation.
Full Answer
What do I do if my Eyemart Express prescription has expired?
Eyemart Express’ online store uses valid prescriptions. If your prescription has expired, please visit your eye doctor for a new eye exam. Bring in your updated prescription to a local Eyemart Express retail store and an optician will assist you with your order.
Can I order frames from Eyemart Express?
We are constantly working to widen the online selection but if there is a frame you want that isn’t available online, we invite you to order them at your local Eyemart Express store. How much does shipping cost?
How do I contact Eyemart Express customer service?
Didn’t find the answer to your questions? Do you have feedback to help us improve? We’d love to hear from you! Contact us at us at (888) 372-2763 or help@eyemartexpress.com. We look forward to helping you get a great pair of glasses!
How do I get a copy of my Prescription from Eyemart?
After you have made a complete purchase at an Eyemart Express retail store, your prescription will be available on your online account and valid to use until it’s expiration date. If you need a copy of your prescription, please contact your doctor’s office directly.
What is Eyemart return policy?
Returns. Eyemart Express offers free frame restyling for 30 days and prescription changes within 90 days.
Can I return glasses to Eyemart?
We strive to make sure every customer is completely satisfied with their new eyewear. Please know that we will work with you to make sure you are satisfied. We offer a free frame restyle within 30 days and prescription changes within 90 days.
Can you return glasses and get your money back?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
What is the return policy on prescription glasses?
If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20% restocking fee within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition.
Does Eyemart Express have a warranty?
Absolutely! All of our frames come with one free year of protection that kicks in as soon as you purchase. This protection plan covers any physical damage to the frames. This plan doesn't cover damage to lenses, lost, or stolen frames.
Can I take my own frames to Eyemart Express?
Yes! Simply use your prescription, chose your frame, and select your desired tint.
What happens if my glasses prescription is wrong?
Combination of Effects of Wearing Wrong Prescription Glasses A sudden onset of vertigo, headaches, blurry vision, headaches, and eye fatigue can indicate many different health problems, some of them more serious than others.
Can I cancel my prescription glasses?
You have the possibility to cancel your ordered glasses in many stores. However, the return and refund policies are very different in the stores. It is therefore important to be clear about the consequences before buying. For example, there are stores where there is no possibility to cancel the order.
What happens if I don't like my glasses at Walmart?
Walmart Vision Centers return policies You can also get your lenses replaced for free if a doctor changes your prescription within 60 days of your exam. As for contacts, you can return a ripped or defective contact lens for up to 365 days after the purchase date.
Can I return glasses to opticians?
In essence, statutory consumer rights state if the service or product supplied is defective then you are entitled to a refund or replacement. If you are unhappy in any way, the statutory points to speak to the optician and explain your concerns.
Can I return prescription glasses to LensCrafters?
We accept returns at all of our locations, including online purchases made on LensCrafters.com, Ray-Ban.com and Oakley.com. All products except custom prescription eyewear can be returned in store.
Can you change prescription glasses lens?
Typically, optical shops will replace the lenses for you if your frames are in good condition and the shape of the lenses isn't too complicated. Other options include online retailers Lensabl and EyeglassX, which specialize in prescription lenses for existing glasses.
Is Eyemart Express any good?
Eyemart Express has a Truspilot rating of 2.8 out of 5, which is average. The company has an A+ rating from the Better Business Bureau (BBB). Still, the company is not BBB accredited and has a poor BBB customer review rating of 1 out of 5.
How much are lenses at Eyemart Express?
Eyemart Express PricesItemPricePrices may vary by locationRoutine Eye Exam (Starting Price)$39.003Routine + Contact Lens Fitting (Starting Price)$39.00Glasses Only$59.992 4.22 more rows
Does Eyemart Express have a payment plan?
March 11, 2021 — National optical retailer Eyemart Express has announced the introduction of a flexible payment option, available to its store nationally by the end of March.
How fast is Eyemart Express?
Eyemart Express (EyemartExpress.com), is a national optical retailer known for providing high-quality prescription eyewear in as little as 30 minutes.
Eyewear for Everyone
With over 2,000 frames, we can guarantee that you’ll find exactly what you’re looking for at a price you’ll love.
Purchase Online
Once your new account is linked, you’ll be served personal frame recommendations and gain access to exclusive savings and offers.
Purchase In-Store
Bring in your valid prescription and shop your style! We have everything from in-house exclusive brands to your favorite designers!
Set Up Your Online Account
Link your in-store purchase to your online account and create personal profiles for yourself and your family that makes online shopping fast and easy!
Purchase Online
Once your new account is linked, you’ll be served personal frame recommendations and gain access to exclusive savings and offers.
Purchase In-Store
Bring in your valid prescription and shop your style! We have everything from in-house exclusive brands to your favorite designers!
Set Up Your Online Account
Link your in-store purchase to your online account and create personal profiles for yourself and your family that makes online shopping fast and easy!
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