What is the return policy at Neiman Marcus?
Returns are accepted within 30 days of receipt. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
How do I get a refund from Neiman Marcus?
You can mail in items purchased online or you can take them to a Neiman Marcus store. Either way, you need to get a return slip using the order number. You request your return slip here. If you don't have the order number, call 1-888-888-4757 for next steps.
Can you return things after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can you return opened perfume to Neiman Marcus?
Neiman Marcus: Yup! Returns are accepted on opened products, in-store and online. If you ordered online, you can return in-store with a receipt or other proof of purchase (like your packing slip).
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Can you do curbside returns at Neiman Marcus?
We're offering contactless curbside pickup, so you can get your order when and how you want it—without ever leaving your car. We'll accept returns at curbside pickup, too, as long as you have a receipt.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can retailers refuse to give a refund?
It depends on your reason. If an item is faulty or has broken - in other words, doesn't comply with the Sale of Goods Act - then the retailer has a duty to offer a refund, exchange or repair. But if you simply don't like the purchase, then that's not a good enough reason.
What is the maximum time period in which you can return a product you had bought on an ecommerce app?
The Act provides that: The right to return any semi-durable or durable products purchased free of charge within 15 days of purchase if they are returned in their original condition, with no changes in shape or size, and in their original packaging.
Can I return at Neiman Marcus without receipt?
The tags should still be on. Final sale items cannot be returned. If you have a receipt, the refund is provided back to the original form of payment. If you don't have a receipt, you could process the return as a gift.
What happens to makeup that is returned?
While the store is happy to honor its return policy, the company doesn't resell items that have been brought back. In the video, Bianca shows how pristine makeup palettes that have been returned are scraped into the trash; liquids and moisturizers are squirted away; and coveted Kylie Lip Kits are destroyed.
Can you return makeup if it isn't the right shade?
Drugstore.com: The site's 100% Color Guarantee means that if you're unhappy with a foundation shade, lipstick hue, or any other makeup item with color, you can return your opened/used beauty products for a full refund.
Can you cancel a Neiman Marcus order?
You may be able to cancel a Neiman Marcus order as long as the order status is “in process.” If order status is “shipped,” it cannot be canceled. Call toll-free 1.888. 888.4757 to determine order status; to cancel it, please have your order number ready. A pickup and/or restock fee may apply.
How do I complain to Neiman Marcus?
If you need assistance with a product or service at Neiman Marcus you may call 1-888-888-4757. You may also find assistance here. If you would like to send a personal postal correspondence to CEO Karen Katz, address you envelope with 1618 Main Street, Dallas, Texas 75201. The corporate phone number is 214-741-6911.
Where do Neiman Marcus returns go?
The credit will be accepted at their retail stores and online. If the gift is worth more than $2,000, Neiman Marcus will issue a check in that amount to the returner. Merchandise purchased through the book can be returned to the store for full credit.
Is Neiman Marcus online legit?
Neiman Marcus has a consumer rating of 3.37 stars from 324 reviews indicating that most customers are generally satisfied with their purchases. Neiman Marcus ranks 14th among Department Store sites.
Return Policy
At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment.
ShopRunner
ShopRunner is a convenient shopping option available on our site that offers its members free 2-day shipping and free return shipping on select items.
How to contact Neiman Marcus?
You can try contacting a Neiman Marcus customer care agent via the online chat form in the following way: 1 Open the Neiman Marcus website 2 Click on the Live Chat button in the bottom right corner of your screen 3 Enter your details and order number 4 Select Contact Agent 5 Explain your return request to the agent and follow their instructions
What time does Neiman Marcus call?
Neiman Marcus customer care is available from 6 a.m. to 12 a.m. every day of the week. Call them at 1-972-556-6044 and request a return.
How long does it take to return a product?
Items with the final sale, altered, customized, or special order tags cannot be returned. You can return products within 30 days of purchase, with valid proof, e.g., a receipt for store purchases or the return merchandise authorization number for online purchases.
Does Neiman Marcus accept returns?
Neiman Marcus approves returns to customers who are dissatisfied with their purchase if the returned items are in a saleable condition. By saleable, the company means unworn, undamaged, and presentable items with the original packaging and tags.
How long does it take to return a Neiman Marcus item?
Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store within 60 days of purchase. Returned merchandise should include receipt, vendor packaging and tags and be in the same condition as when it was received. Used, worn and washed merchandise cannot be returned unless defective.
How long does it take to return a Cartier watch?
All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item.
Synopsis
Neiman Marcus has a sliding scale on returns. Any return after 60 days will result in a reduction in the refunded amount.
Policy Statement
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.
Neiman Marcus return policy
Neiman Marcus is glad to accept returns of saleable merchandise for a full refund or exchange if you are unhappy with your purchase. Returns are accepted within 30 days of receipt and the goods should be in the same condition as when received - unworn, undamaged, saleable, with original tags and packaging.
How to return goods to Neiman Marcus
Eligible merchandise may be returned FREE if received within 15 days of the delivery date. A return fee of $9.95 will apply for clearance items and items returned after 15 days of delivery.
Neiman Marcus Last Call return policy
If you have purchased goods from Neiman Marcus Last Call, returns are accepted within 30 days of receipt and eligible for a full refund or exchange as long as the item is in a saleable condition - unworn, undamaged, with original tags and packaging.
