O'Reilly Auto Parts
- O'Reilly Auto Parts Return / Refund / Exchange Policies
- Synopsis. Items may be returned in store or shipped using a generated shipping label.
- Policy Statement. The original sales receipt must accompany all returned merchandise. ...
- Quick Facts. ...
- More Information
What is O'Reilly's return policy for auto parts?
Please read the following instructions prior to making a return to your local O'Reilly Auto Parts store location. All merchandise returned as NEW must be in its original packaging, unopened and uninstalled, including all original materials supplied with the product. All returns must be presented with the original purchase receipt. No exceptions.
Can I return an online order to an O’Reilly Store?
Both online and in-store purchases can be returned to your local store. An original purchase receipt is required for all returns, and we ask that you make your return as soon as possible. Here’s what you’ll need: Remember, even items purchased online can be returned to any O’Reilly Auto Parts store.
Can I return a core to O’Reilly Auto Parts?
You may return cores to any O’Reilly Auto Parts store (even if the original product purchase was online); you must have the packing slip or shipping confirmation email. Cores may also be returned directly to OReillyAuto.com (customer pays shipping). To send a core back, you must obtain an RMA (Return Material Authorization) from OReillyAuto.com.
Does O’Reilly Auto Parts charge taxes?
O’Reilly Auto Parts is required to collect taxes in all states where we have a physical presence. We are also required to calculate your taxes based on where your order is being shipped to.
Can you return items at O Reilly's?
You can return both online and in-store purchases to any O'Reilly Auto Parts store or send them directly to the company. There is no time limit for New returns if you possess the original purchase receipt. For your return to be accepted, it must: Be in the original packaging.
How long do I have to return something to O Reilly's?
within 60 daysPLEASE NOTE: All returns must be requested within 60 days of the original order date.
Can you return car parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
Does Oreillys keep track of purchases?
You may also receive additional members-only benefits, such as exclusive offers, special product-related promotions, weather related offers, and you can also track your purchases and point balance at OReillyAuto.com/signin.
What is O Reilly's return policy on batteries?
If you do have any old lead-acid automotive batteries sitting around, bring them in to an O'Reilly Auto Parts store for recycling and we'll give you a $10 gift card* for each one, even if they weren't purchased from us.
Can you return AutoZone Parts?
IN-STORE RETURN POLICY To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund.
How long do you have to return parts to Advance Auto?
within 45 daysOnline purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order.
Can you return parts AutoZone without receipt?
Yes, AutoZone will allow you to return items without a receipt, but you have to follow their directions. They ask that you contact Autozone Customer support at 800-288-6966 to get the transaction information for your order.
What is AutoZone return policy?
IN-STORE RETURN POLICY To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Will AutoZone return without receipt?
Yes, AutoZone will allow you to return items without a receipt, but you have to follow their directions. They ask that you contact Autozone Customer support at 800-288-6966 to get the transaction information for your order.
What is NAPA Auto Parts return policy?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
Can I get a cash refund if I paid by debit card at Walmart?
If you paid with a credit card, Walmart says it will apply your refund only to that same credit card. If you paid with a debit card, you have the option to put the refund back on the card or get cash.
What is a limited warranty on O'Reilly?
The Limited Warranty covers any product that is purchased from O’Reilly Auto Parts which fails due to a defect in materials or workmanship as long as the product is used normally and in accordance with the purposes it was designed for.
What does "limited lifetime warranty" mean?
If your receipt states Limited Lifetime Warranty, we will warranty the original part as long as you own the vehicle on which the part was originally installed.
How long is a warranty on a product?
If a product is replaced under this warranty (“Defective Product”), a replacement product will be covered for 90 days from the date of exchange, or for the remainder of the warranty period, whichever is greater.
When does the warranty expire on a O'Reilly car?
The warranty begins on the date of purchase and expires at the end of the warranty period stated on the receipt. Should the battery fail during the free replacement period, O'Reilly Auto Parts will replace it at no cost to the original purchaser.
What happens if a battery fails?
Should the battery fail within the free replacement period due to a defect in materials and/ or workmanship ( not merely discharged), it will be replaced with the same model battery free of charge. If the same model battery is not available, it will be replaced with a like kind and quality battery.
Is a limited warranty valid for a product?
This Limited Warranty is valid ONLY if you are the original purchaser of the product and may not be transferred.
Is Super Start a warranty?
This limited warranty is not a full warranty. Only the warranty that is expressly granted below is extended to you. Super Start batteries disclaims all other warranties expressed or implied including but not limited to:
What is O'Reilly Automotive?
O’Reilly Automotive Stores, Inc. and its affiliates and related entities (collectively referred to as “O’Reilly”) value and respect the privacy of all customers and other visitors to our stores, warehouses, and distribution centers, as well as our websites and other online platforms.This Privacy Policy describes how our company collects, uses, shares, and protects information from, and about, our customers and other visitors.This document discusses the choices you have about the use of the information you share with us, along with other important privacy disclosures, such as how O’Reilly may update the Privacy Policy and how you can contact us with any questions, concerns, and comments regarding this document and our privacy practices.
What is the Transparency in Supply Chains Act of 2010?
California's Transparency in Supply Chains Act of 2010 requires retailers and manufacturers doing business in California to disclose efforts taken to eradicate slavery and human trafficking from their direct supply chains for tangible goods offered for sale, giving consumers additional criteria to make buying decisions.
What information is needed to process a payment?
Payment information from credit, debit, and gift cards, as well as personal and business checks, such as your name, address, and bank account number, for processing payments
What is misleading content?
Misleading or exploitative content, or any material that impersonates or misrepresents another entity or person
What is the definition of material?
Materials describing or advocating for illegal activity or expressing the desire or intent to commit a crime. Vulgar, obscene, or pornographic material. Threats, abuse, libel, defamation, harassment, or threatening or offensive language. Materials that harm or exploit children and minors.
Why do we collect information from third party sources?
We may receive information about you from third party sources to help us correct or enhance our records and protect our business. We may inquire into your background if there is a potential financial risk for O’Reilly. For example, when you apply for a Commercial Credit Account at one of our stores, we may collect personal information and perform a credit history check using third party software in order to make a decision regarding the issuance of credit. Any information we receive in this manner will be kept confidential and only used for the previously stated legitimate business purposes.
What is an affirmative obligation for O'Reilly?
These Agreements create an affirmative obligation on the part of O’Reilly’s supply chain vendors to promptly provide notice of violation of any such laws, ordinances, statutes, rules, or regulations. The Agreements also require O’Reilly’s supply chain vendors to be accountable for any violations of law by providing the company indemnification for violations relating to its products. Agreements and certifications are updated on a periodic basis.
How long does it take to report a missing order to O'Reilly?
Missing orders, missing parts, wrong parts or damaged packages must be reported to O'Reilly Auto Parts within 48 hours of the shipping carrier confirming that the order was delivered.
What to do if you haven't found a package?
Look behind any bushes or furniture near the delivery location, and if necessary, check with your neighbors. If you still haven’t located the package, filing a stolen property report with your local police is a good idea. You may want to check with your insurance company about renters’ or home owners’ coverage.
Does O'Reilly Auto Parts charge taxes?
O’Reilly Auto Parts is required to collect taxes in all states where we have a physical presence . We are also required to calculate your taxes based on where your order is being shipped to. As a result, if we have a physical presence in the state we are shipping your order to, we are required by law to charge all applicable state and local taxes.
Can you return batteries once installed?
Batteries cannot be returned once installed for any length of time (unless tested at an O’Reilly Auto Parts store and found to be defective)
Do you tip delivery drivers on O'Reilly?
This tip goes directly to the driver, not to O’Reilly or their third-party delivery platform partner. Tips are also not refundable in the case that your order needs to be returned.
Can you get installation instructions for a car part?
Because of the variety and complexity of vehicles available today, we are unable to provide detailed installation instructions for your part. We do have vehicle repair manuals available for purchase and online services to assist you. Additionally, our manufacturers sometimes provide limited instructions with the parts we sell. We highly recommend that you take advantage of these resources when working on your vehicle. If you are ever unsure of the correct or safest way to install a part, we recommend you seek help from a licensed, professional installer.
Does O'Reilly use phone numbers?
O'Reilly uses your phone number as a reference for all warranties. Your phone number used during checkout will not be released to any third parties. For more information, please visit our Privacy Policy page.
Super Start Batteries for Every Application
From cars, trucks, and SUVs to motorcycles, lawn mowers, and tractors, we have a Super Start battery to power it. Power. Performance. Reliability.
How To Increase Gas Mileage
Check out our tips and tricks to get the most out of your gas mileage.
Learn How You Can Start Earning O'Rewards Points Today
Earn points every time you shop & redeem rewards online and in-store with your O'Rewards account.
Power Torque Tools
Power Torque power tools provide the versatility and efficiency you need to make any job easier. Shop our exclusive line in-store or online.
Free Battery Testing
Bring your battery into your local O'Reilly Auto Parts store for a free diagnostic check.
What about online stores?
They argue that those provide a lesser service (due to the lack of store buildings and floor personnel) which in turn allows them to be cheaper.
How many stores does O'Reilly have?
O’Reilly Auto Parts is one of the biggest, and oldest names in the car parts industry. It serves both professional and individual customers and has more than 5000 stores all across the United States as well as some 20+ stores in Mexico. The company aims to be “the dominant supplier of auto parts in their market areas” while offering the “best of price, quality, and the highest possible service level”. In the light of their ambitious goals, our team has put the O’Reilly price match policy to the test and analyzed how well they stack up against their competition. If you want to know how to save money at O’Reilly pay close attention to the following article.
Does O'Reilly have a price adjustment policy?
Official policy at O’Reilly is not to adjust prices/apply coupons after a purchase has been made. Every sale is final for the purpose of a price adjustment. Now when it comes to the day-to-day application of said policy, you might be a bit luckier.
Does O'Reilly's match prices?
At O’Reilly’s the price match guarantee is known as “ Low Price Guarantee “. Under this policy, which applies to retail locations only, O’Reilly will match the price of most local competitors. This includes AutoZone, Advance Auto Parts, PepBoys, and all other traditional “car part” retailers. Stores that are not mainly working in the car-parts business, such as Walmart, Home Depot, and others might not always be matched. As usual, it typically comes down to the individual store manager’s discretion.
Can store managers make exceptions to the above stated rule?
Support representatives have told us that certain store managers are willing to make an exception to the above-stated rule. Whether or not such an exception is granted, will most likely depend on the price difference as well as the amount of time that has passed since you bought the item.
Is O'Reilly a good place to shop?
The combination of a huge selection of car, bike & truck parts along with their very extensive store network across the US makes O’Reilly one of the best places to shop for vehicle-related needs.
What is auto return?
AutoReturn is the nation’s leading towing management systems provider. We’re contracted by cities, counties and states nationwide to manage transportation, storage and return of a vehicle after local law enforcement orders a tow. Our technical solution automates communications among law enforcement, towers and vehicle owners, for faster, safer vehicle removal from unauthorized parking areas and crash scenes. We do not issue tickets or order tows.
Does AutoReturn own a tow truck?
No, AutoReturn does not own tow trucks or tow vehicles. Rather, we develop and implement technological solutions to help towing companies and law enforcement communicate with each other more easily and efficiently, so the entire process works more smoothly for everyone involved. In short, we help you find and get your vehicle back more quickly.
