Ecovacs Online Store customers (You) are allowed a 45-Day-Refund or Exchange-Period. All requirements under this Refund/Exchange Policy must be followed in order to be granted a full refund. Return Material Authorization Number* (RMA Number) All accessories originally included with the Product
Full Answer
What is Ecovacs'refund/exchange policy?
Ecovacs Online Store customers (You) are allowed a 45-Day-Refund or Exchange-Period. All requirements under this Refund/Exchange Policy must be followed in order to be granted a full refund. Return Material Authorization Number* (RMA Number) All accessories originally included with the Product
What is the warranty on Ecovacs products?
NEW PRODUCTS Limited Warranty - ECOVACS Robotics, Inc. warrants to you, the original purchaser, that the ECOVACS product that you purchased will be free from defects in materials and workmanship when used under normal conditions for one (1) year from the product purchase date.
How do I contact Ecovacs customer service?
CUSTOMER SERVICE - Please contact Customer Service customerservice@ecovacs.com to determine your problem and the next steps. For a period of one (1) year from the original date of purchase of the product, ECOVACS will, at its option, repair or replace with a new or refurbished product or parts, any product or parts determined to be defective.
What is Tecovas'return&exchanges policy?
Returns & exchanges for unworn items are always free at Tecovas. We even include a free peel-off shipping label and instructions right in the box! What is your return policy?
Does DEEBOT have a warranty?
NEW PRODUCTS Limited Warranty - ECOVACS Robotics, Inc. warrants to you, the original purchaser, that the ECOVACS product that you purchased will be free from defects in materials and workmanship when used under normal conditions for one (1) year from the product purchase date.
How long is the warranty on a DEEBOT?
Hi, The DEEBOT comes with a one-year limited manufacturer's warranty.
How do I get DEEBOT to return to the charger?
If you wish to send your DEEBOT back to the charging dock early, you can use the app to do it. First, press the Play/Pause button on the remote, then you can press the charge/home button. You will notice the DEEBOT will stop vacuuming and will head back to the charging dock.
Is Ecovacs a good brand?
There are a lot of strong brands in the robotic cleaning marketplace, and Ecovacs is a real contender. With more than 20 years of work in smart home robotics and products available in over 60 countries around the world, its robotic vacuums and mops are worthy of consideration if you're shopping for a new model.
How long do Ecovacs last?
Ecovacs DEEBOT 500 Robot Vacuum Cleaner with Max Power Suction, Up to 110 min Runtime, Hard Floors & Carpets, Pet Hair, App Controls, Self-Charging, Quiet, Large, Black, 8 Each.
How do I fix my Deebot?
Turn the device off. Gently lift the Deebot D35 and remove any obstacles such as power cords, area rugs or curtains in the path of the device to correctly function. If the device still has issues, remove dust bin and filter and remove debris. One can also clean out the Deebot's vacuum motor.
Why is my DEEBOT dying so fast?
If the DEEBOT's battery is fully discharged or has not used for a long time, its capacity may decrease and need to be charged (normally for 3-5 hours).
How long do DEEBOT batteries last?
100 minutesMaintenanceBatteryDetailsSize2600 mAhCharging Time3-4 hoursRun Time100 minutesReplacement CostCheck PriceMay 6, 2020
Why is DEEBOT blocked?
If the Deebot vacuumed up a large piece of debris, it may be blocking the vacuum. Open the dust bin compartment and remove the filter. Check to see if something is blocking the entrance of the dust bin, and if so, remove it.
Is Ecovacs a Chinese company?
Ecovacs Robotics is a Chinese technology company. It is best known for developing in-home robotic appliances. The company was founded in 1998 by Qian Dongqi and is headquartered in Suzhou, China. According to Global Asia, Ecovacs Robotics had more than 60% of the Chinese market for robots by 2013.
Is Roomba better than Ecovacs?
Summary. Ecovacs Deebot N79S has a more powerful suction, longer runtime, larger dustbin, and it comes at a better price. Roomba 675 has the recognizable brand name and virtual walls, but budget level Roomba's aren't good enough.
Are Ecovacs as good as Roomba?
The iRobot comes with a docking station that allows the robot to automatically empty its dirt bin into a larger compartment. It's easier to maintain and performs better on low and high-pile carpet. However, the Ecovacs has fewer recurring costs and has an HD camera built-in.
Does Costco double warranty?
We offer our members two ways to extend their warranty on many of the products sold at Costco: Through Costco Concierge Services - applicable items are automatically enrolled in an extended warranty up to 2 years from the date of purchase. Purchasing extended warranty coverage through Allstate Protection Plans.
How do I register Ecovacs?
First, download the ECOVACS HOME App. Next, register an ECOVACS account: Open the App and enter your email address and password to create an ECOVACS account - FYI the login/password is case sensitive.
RETURNS AND EXCHANGES
Ecovacs Online Store customers (You) are allowed a 45-Day-Refund or Exchange-Period. All requirements under this Refund/Exchange Policy must be followed in order to be granted a full refund.
WARRANTY
We warrant that the Products purchased hereunder shall be free from defects in material and workmanship upon the terms of its standard warranty statement in the product literature provided with your Product for a period of 12 months from the date of purchase. We do not warrant Products not purchased from Us or Our Dealers.
How to return tecovas?
1. Check your box for an envelope containing the pre-paid shipping label and instruction form. 2. Head to returns.tecovas.com (the quickest method!) or fill out the included form, making sure to check the appropriate 'exchange' or 'refund' box. 3.
Does Tecovas ship with a label?
All Tecovas orders are shipped with an envelop e containing a free pre-paid shipping label and instructions right in the box! If you misplaced or cannot find yours, you can always print off a new one after processing your return at returns.tecovas.com.
