Return Policy We offer free returns within 30 days of purchase for items purchased at Olukai.ca. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement.
What is Olukai's returns and exchanges policy?
Rest easy, we offer free returns and exchanges within 30 days from the date your order ships at OluKai.com. Items must be in new, unused condition with the original packaging and tags. We offer three options for returns and exchanges. Exchange for another color and/or size Return for an eGift C...
How do I Return my Olukai shoes under warranty?
Return all OluKai footwear covered under warranty to the original place of purchase. The authorized retailer can replace the footwear in question. Please remember to bring your receipt. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you... How do I submit a warranty claim?
How do I contact Olukai?
If your sandals or shoes are covered under warranty, please send a message or email info@olukai.com along with all of the details below. Order number if ordered from our website Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it i...
Are Olukai products water friendly?
Yes! We have two basic types of product at OluKai, Mauka (towards the land) and Makai (towards the sea). Our Makai products are made to be water friendly and made from all synthetic material, no animal products.
How do I return something to OluKai?
We offer two options for returning your items to us:You can choose to drop your exchange off at a Happy Returns Return Bar location for the quickest option.Alternatively, we will provide you with a free shipping label to print, and you can pack and ship your return or exchange back to us.
Does OluKai have a warranty?
OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai's discretion.
Does OluKai run small?
They do run small though. My size size is 10.5 (11 for any sandals) although had to got to 12 on these shoes. Although, that fit is great!
Why are OluKai shoes so expensive?
These sandals have a more molded and shaped footbed than most slip-on beach-style summer footwear – this is part of the reason you pay a premium to buy them.
What does OluKai mean in Hawaiian?
comfortWhat does OluKai mean in Hawaiian? Our name, Olu (comfort) Kai (ocean), is Hawaiian. It's in and around the ocean that we feel most at home, and in Hawai'i that we feel most inspired. That's why we create footwear that combines comfort and craftsmanship with the ocean lifestyle.
Is OluKai Hawaiian owned?
OluKai has a rich history in Hawaii. The brand celebrates the spirit of “Aloha” and tries to authentically represent the rich culture around the island state. Sustainability was always a key aspect of their plan, and today the company is a B Corp.
Are OluKai worth it?
Our Verdict. Season after season, our gear testers absolutely love the OluKai 'Ohana flip flop. While the Editors Choice award was snagged by the Ohana's sibling, the Hokua, it was an incredibly close call. No matter what your go-to activities are, you can't go wrong with this flip.
Can OluKai get wet?
OluKai leather sandals and shoes are water-resistant, not waterproof.
Are OluKai shoes good for your feet?
Great for all but especially people with Plantar Fasciitis arch & heel pain. Olukai Shoes & Sandals offer generous toe boxes to allow your toes to spread naturally, like a bare foot in wet sand. The result is better balance, less stress, and increased comfort.
Do Hawaiians wear OluKai shoes?
Wear Olukai and celebrate the spirit of "Anywhere Aloha." Olukai translates to "Comfort Ocean" in Hawaiian. Olukai offers premium sandals and shoes for men and women with inspiration from the islands of Hawaii.
What is special about OluKai shoes?
OluKai proves its commitment to premium, all-natural materials with the Nohea, which features a premium nubuck leather upper, genuine sheepskin shearling lining, and a merino wool-lined footbed. Also, this slipper features a collapsible back heel that allows this shoe to be worn as either a closed slipper or slide!
Does OluKai smell?
OluKai slippers are designed to keep you comfortable indoors, outdoors, and all around town. Of course, wearing them all the time can result in scuff marks, dirt, and the occasional odors—it's only natural. The good news is that we made our slipper collection with premium materials that are also pretty easy to clean.
Are OluKai worth it?
Our Verdict. Season after season, our gear testers absolutely love the OluKai 'Ohana flip flop. While the Editors Choice award was snagged by the Ohana's sibling, the Hokua, it was an incredibly close call. No matter what your go-to activities are, you can't go wrong with this flip.
Can OluKai get wet?
OluKai leather sandals and shoes are water-resistant, not waterproof.
How do I contact OluKai?
Have any questions? Give us a call! (866) 467-9694.
Do OluKai sandals break in?
The OluKai Mea Ola Sandal is one of the highest priced leather sandals and not for the casual beach-goer looking for quick comfort at bargain prices. It takes some time to break in and requires some maintenance and care, but they will reward your feet with long lasting comfort and luxury style.
Does OluKai have an extended holiday return period?
You can gift easily this season with an extended return period through January 15th, 2020, for orders placed after November 1st, 2019. View Return...
Why does OluKai name each of their products Polynesian words?
The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading...
How do I wash/care for my OluKai footwear?
For Mauka Collection (leather) footwear: To treat day-to-day wear for lighter colored leathers, nubuck, and suede we recommend using nubuck cleaner...
Do you have a guarantee on your footwear?
Yes, we guarantee all OluKai footwear against manufacturer's defects for one year from the date of purchase. Learn more about the OluKai warranty.
How do I return products purchased from OluKai.com?
Visit our returns portal to begin a return for product purchased from olukai.com.
If I wear a half size in shoes, how should I size my OluKai sandals?
Our sandals only come in full sizes. Fit can be a bit difficult to determine, as it is usually your personal preference. If you are often a half si...
What do I do if my sandals or shoes are damaged/defective?
Return all OluKai sandals and shoes covered under warranty to the original place of purchase. The authorized retailer can replace the footwear in q...
How do I find my nearest OluKai retailer?
Use our store locator to find a retailer near you.
Are OluKai leather sandals and shoes waterproof?
OluKai leather sandals and shoes are water-resistant, not waterproof.
Why are OluKai sandals and shoes so comfortable?
It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical f...
Who owns Olukai?
The Site is owned and operated by OluKai, LLC, its parent organization, subsidiaries and affiliates (collectively, “OluKai”). All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by OluKai, its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with OluKai, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of OluKai or its licensors unless otherwise expressly agreed.
What are the trademarks of Olukai?
All trademarks, service marks and trade names of OluKai used herein (including but not limited to: the word mark “OluKai”, the OluKai logo, the Makau Bone Hook logo, and the word marks “AnywhereAloha”, “Walk Story”, “Drop-in Heel”, “Fit by Nature, Crafted by Hand”, and “Ali’i Collection”) are trademarks or registered trademarks of OluKai or its affiliates, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify OluKai trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Site, without Olukai’s prior written consent. The use of OluKai trademarks on any other website or network computer environment, for example the storage or reproduction of (or a part of) the Site in any external internet site or the creation of links, hypertext, links or deep links between the Site and any other internet site, is prohibited without the express written consent of OluKai.
How does Olukai work?
From time to time OluKai makes it possible to view and distribute content generated by you, for instance through “Tell a Friend” or e-postings or sending postcards to others persons. You acknowledge that OluKai only acts as a passive conduit for the distribution and is not responsible and liable for the content of the communications and materials generated by you or other users. If you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment or other Content, if any, in connection with such review, comment or other Content. OluKai reserves the right at its sole discretion to block or remove any communications and materials it believes is not in accordance with these Terms and Conditions, or otherwise unacceptable to OluKai.
Does Olukai accept unsolicited submissions?
OluKai maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to OluKai You should therefore not post any Materials on the Site or send these to OluKai by e-mail or otherwise. In the event you do send OluKai any Materials, despite the request not to do so, OluKai shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and OluKai shall not be bound by any confidentiality obligation in respect of such Materials.
Does Olukai block or remove?
OluKai reserves the right at its sole discretion to block or remove any communications and materials it believes is not in accordance with these Terms and Conditions, or otherwise unacceptable to OluKai.
Is Olukai responsible for the content of its sites?
The sites you can link to have their own separate privacy policy and although OluKai seeks to protect the integrity of its Site, OluKai is not responsible and cannot be held liable for the content and activities of these sites.
Does Olukai transfer software to you?
OluKai does not transfer title to the Software to you. You own the medium on which the Software is recorded, but OluKai retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
Why does OluKai name each of their products Polynesian words?
The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.
Do you have a guarantee on your footwear?
Yes, we guarantee all OluKai footwear against manufacturer's defects for one year from the date of purchase. Learn more about the OluKai warranty.
If I wear a half size in shoes, how should I size my OluKai sandals?
Our sandals only come in full sizes. Fit can be a bit difficult to determine, as it is usually your personal preference. If you are often a half size, there are a couple of considerations in deciding to size up or down. If you prefer extra room in your sandals, we suggest going up a half size.
Why are OluKai sandals and shoes so comfortable?
It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical footbed; a biomechanically engineered shape that supports and positions your entire foot naturally, allowing it to move through the stride comfortably and correctly.
How does OluKai reduce its environmental footprint?
We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring water-based glues, however at this time the sub-par bond durability outweighs the benefits.
Where are your products made?
All of our footwear is designed and developed in the United States and manufactured in Asia.
Do you carry vegan footwear?
Yes! We have two basic types of product at OluKai, Mauka (towards the land) and Makai (towards the sea). Our Makai products are made to be water friendly and made from all synthetic material, no animal products.
