OnePlus will not accept returns if:
- The product is damaged due to accidents, tampering, or incorrect usage or installation
- The customer wants to return the product solely due to price fluctuations
- There is a customized contract between OnePlus and the customer
- Accessories are not returned in their original packaging
Full Answer
What is the return and replacement policy for OnePlus phones?
Return and Replacement Policy a. OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within fifteen (15) calendar days of delivery.
What is the OnePlus care policy?
OnePlus Care Covers your device against damages by all accidental drop, crash, breakage or liquid for a period of TWO (2) years from the next day of the activation date and defects in materials and workmanship when used normally for a period of ONE (1) year from the expiry date of manufacturer’s warranty period.
What is the warranty on hardware purchased directly from OnePlus?
Hardware purchased directly from OnePlus is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of: *Must be in undamaged condition and with original packaging. *The return shipping fee for the Return/Replacement items will not be covered by OnePlus.
How do I make a claim on a OnePlus product?
To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer Service at Support . d.
Does OnePlus have a return policy?
a. OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within fifteen (15) calendar days of delivery.
How do I return a OnePlus phone?
Call them at +1 (833) 777-3633 (only available from 4 a.m. to 10 p.m. EST, Monday to Friday) Send them an email using the web form. Use live chat. Fill out a Return Merchandise Authorization (RMA) form that you will receive from OnePlus—you will have to print out and include this form in the package.
How long is the OnePlus warranty?
a. OnePlus phones purchased on oneplus.com come with twelve (l2) months limited warranty, in compliance with US consumer laws, starting from the date of delivery.
Does OnePlus have 1 year warranty?
We offer a limited warranty of one year that commences from the date of purchase for all the products purchased from us. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.
Can I return OnePlus 8t?
You have a right to return your Product(s) or cancel your contract within thirty (30) days after the day you receive the Product(s) if you are based in the UK. You can return Products within this time period for any reason.
How do I get a refund on the OnePlus store?
You may cancel your order in My Orders via the "Cancel" button, or by contacting Customer Support at https://www.oneplus.in/support. Refunds are typically processed within 5 business days through the same payment method as the order. Orders cannot be cancelled once they have reached "Processing" status.
Does broken screen comes under warranty?
The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.
Does OnePlus cover water damage?
Mobile Protection Plan for OnePlus can provide you with the necessary financial support to cover the expenses incurred due to any damage or in case of a repair. This affordable insurance plan covers you against any damage to the handset, including the screen and any liquid damage.
Is screen repair covered under warranty?
As accidental damage is not covered under a warranty, so screen damage is not covered under a warranty.
Does OnePlus warranty cover screen damage?
Screen Protection Plan Covers your device against damages to the screen (and back cover for OnePlus Nord/8T/9 Series) by an accidental drop, crash or breakage for a period of ONE (1) year from the next day of the activation date.
Does OnePlus warranty cover battery replacement?
In addition to the battery replacement and extended warranty benefits, the OnePlus Care programme also comes with an upgrade benefit that offers trade-in discounts when OnePlus phone users upgrade to a new model.
How much does it cost to replace OnePlus 7 Pro screen?
Estimated cracked OnePlus screen replacement costsOnePlus ModelOnePlus Damage ProtectionDIY RepairOnePlus 7T$49–OnePlus 7 Pro$49$271OnePlus 6T$49$110 to $134OnePlus 6$49$112 to $1407 more rows
Does OnePlus warranty cover battery replacement?
In addition to the battery replacement and extended warranty benefits, the OnePlus Care programme also comes with an upgrade benefit that offers trade-in discounts when OnePlus phone users upgrade to a new model.
How do I get an invoice from OnePlus store?
Go to oneplus.com, log in, go your account (click in your avatar in the upper right corner) , go to orders, select your order, click in Print Receipt.
When OnePlus 9 will launch?
March 23, 2021Oneplus 9 Specificationslaunch dateMarch 23, 2021 (Official)brandOnePlusmodel9operating systemAndroid v11custom uiOxygen OS6 more rows
How long does it take to return a phone from OnePlus?
If you are not satisfied with your OnePlus product for any reason, you may request a return within fifteen (15) calendar days of delivery. Once we have approved your request, we receive your product, and such a product passes inspection, we will give you a full refund in accordance with the price you paid for the product. We are not able to refund any express shipping fees paid.
Does OnePlus charge transaction fees?
a. Prices and currencies displayed at checkout are final. OnePlus does not charge extra transaction fees. You agree that OnePlus shall not be held liable for any fees in addition to those displayed at checkout.
Is OnePlus liable for lost packages?
OnePlus shall also not be held liable for any losses due to the fault of third parties, including, without limitation, packages that are lost or stolen in transit; damages caused by incorrect or improper usage of the products; or other losses or damages attributable in full or in part to third parties. 12.
The Ins and Outs of the OnePlus Return Policy
Like most electronic devices, OnePlus products come with a return policy (not to be confused with a warranty). Their return policy can seem a little confusing at first because it’s not the same for phones and accessories.
Limitations of the OnePlus Return Policy
Most products can be returned within the stipulated return period. OnePlus will not accept returns if:
Navigating the OnePlus Returns on Your Own
The return process at OnePlus is lengthy. Here’s what the steps look like:
Initiate a Return Request With DoNotPay
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How DoNotPay Can Help You Get a Refund From OnePlus
OnePlus does not have a money-back guarantee. In order to qualify for a full refund, you need to prove that one or more of these conditions are met:
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How long is the warranty on a Oneplus phone?
OnePlus phones purchased on oneplus.net come with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
What is a OnePlus defect?
Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress. Scratches, dents and cosmetic damage, unless caused by OnePlus.
Does OnePlus charge extra fees?
Prices and currencies displayed at checkout are final. OnePlus does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. Note: seller is located in Hong Kong.
Is OnePlus responsible for data loss?
OnePlus will not be responsible for any disclosure of data still on the returned or serviced device. During service, data stored on the device may be deleted and reformatted. OnePlus is not responsible for the loss of any software programs, data or other information contained in the Product’s storage.
Is OnePlus a global company?
11.1 OnePlus has a global business and our operations are spread around the world. As a result, we collect and transfer personal information on a global basis. That means that we may transfer your personal information to locations outside of your country. We will ensure that such transfer of your personal information takes place subject to this Privacy Policy (unless otherwise agreed by you). For more information, please contact us using the details set out in “Contacting us” section below.
General
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Contract For The Purchase of Product
Cancellations
Prices and Payment
Shipping and Handling Policy
Risk and Title
Return and Replacement Policy
- 8.1. OnePlus devices and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your Product for any reason, you may request a refund or replacement within fifteen (15) calendar days of delivery. Once we have approved your request, we receive your returned Product, and such Product passes inspectio...
Limited Warranty Policy
Limitation of Liability