Return Policy — Overland Softgoods Returns If you’re unsatisfied with a product you purchased from Overland Softgoods, you can return your item (s) as follows: • Items purchased online can be returned online within 30 days of purchase • Items returned will be credited to the original form of payment
Full Answer
What is overland's returns and exchanges policy?
We take pride in offering the best quality products available, and we want you to be happy with your purchase from Overland. If you're not completely satisfied, simply return your merchandise to us for a full refund or exchange. Returns or exchanges are quick, easy, and free within the 50 states using ground shipping via either Fedex or UPS.
How do I exchange an item with overland?
For the fastest service, call Customer Service at 1-800-OVERLAND to request a Speedy Exchange. We'll place an order for your new item (s) right away. We'll need to charge you the purchase price, but we'll waive the shipping and handling charge for the new item (s). Once we receive your return, we'll credit you for the cost of the original item (s).
How do I return or exchange my order?
Please follow this simple 3-step process: Fill out the Return & Exchange Form that came with your order (or print using the link here ). Generate a free return shipping label and attach it to your shipping box. Make sure to cross out or remove any old labels visible on the box.
Returns
We think you'll love your Overland products as much as you love the m essing about on bikes, running through the forests or slashing turns down the mountain . However we can appreciate people can change their mind.
UK Returns
To return your order from the UK, please create a Royal Mail returns label here.
International Returns
International returns are at the customer's expense, unless the returned item is faulty, in which case please contact Customer Services and we will arrange to cover your costs.
Warranty Returns
If you notice a defect with your The Overland item (s) within 3 months, we will provide a refund or replacement. Please note that this does not cover damage caused by accident, improper care, normal wear and tear, snags, rips or abrasion.
Exchanges
Exchanges can only be made on a like-for-like basis, this means a different size or design of the same product, from the same season. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Refunds
When you request a refund for returned products, we will refund the cost of the products but not the shipping cost.
Questions
Please email any questions to support@overland-store.com with the subject line "Returns".
UK Returns
- To return your order from the UK, please create a Royal Mail returns label here. The returned productmustbe sent back along with a complete returns form. Click here to download returns form. Please send your returns to: Unit 8 Westergate Business Centre Brighton BN2 4QN UNITED KINGDOM
International Returns
- International returns are at the customer's expense, unless the returned item is faulty, in which case please contact Customer Services and we will arrange to cover your costs. All returns to us in the UK from overseas must be marked on the customs declaration that it is a 'RETURNED ITEM' and also including a print out of the emailed receipt you have from us.This will mean that there a…
Warranty Returns
- If you notice a defect with your The Overland item(s) within 3 months, we will provide a refund or replacement. Please note that this does not cover damage caused by accident, improper care, normal wear and tear, snags, rips or abrasion. For any warranty claims or queries, please contact support@overland-store.com, stating your order number in the ...
Exchanges
- Exchanges can only be made on a like-for-like basis, this means a different size or design of the same product, from the same season. If you would like a different product, please use the same process to return the item for a refund and place a new order. We aim to send out replacements within 7 days of the return arriving with us. You will be notified by email when your replacement …
Refunds
- When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. If you are returning part of a Bundle or Complete, the bundle discount is no longer valid and your refund amount will reflect this. We aim to pay refunds within 7 days of the return arriving with us. You will be notified by email when your refund has been processed.