Return Policy You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Full Answer
Can I return an item to Patagonia?
Patagonia stores are happy to accept your returns or help out with an exchange... How do I exchange a gift? So, you were gifted an item that needs to be exchanged... How do I return an item without an order number?
How long does it take for Patagonia to exchange a product?
Exchanges, Returns and Repairs. At Patagonia, our business is building the best product. If what you've got isn't working for you, we want to help. Choose an option below to get started. (Please note that due to high volume it may take 2–3 weeks to process your return, and up to 12 weeks for your repair.)
How do I find a Patagonia store near me?
To find a store near you, use our Store Locator and look for the Patagonia-owned stores in orange. Please bring the invoice/packing slip that came with your order and original form of payment (credit/debit card) if available.
What is the Patagonia return policy?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Can you return Patagonia to a different store?
Authorized dealers that appear on the Store Locator will not be able to process your return unless you purchased it through them originally. We will always accept returns on behalf of our authorized dealers. Simply use our Return Form or visit a Patagonia-owned store.
How do Patagonia exchanges work?
Through our online exchange process, you'll order the new size/color at no charge and get a free return shipping label. We reserve exchange orders for 14 days. If we don't receive your return package within that time, your exchange order will be canceled.
Is Patagonia worn wear returnable?
We only issue a credit for functional used gear that is within the Worn Wear program guidelines, and we do not return any items that we receive back to the customer for any reason.
Does Patagonia run small?
Patagonia sizing is mostly true to size. However some items - notably shorts and trousers - are cut larger than a usual size, so if in doubt consider going a size down. Helpfully, the label also adds a guide to how a garment is designed to fit, on a scale from form-fitting to relaxed.
How many days do I have to return Patagonia?
Per our Good Food Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 90 days of purchase.
How long do exchanges take Patagonia?
Exchanges, Returns and Repairs Please note, it may take up to 3 weeks to process your return and 10-15 weeks to complete your repair from the date you ship it to us. Please visit our Repair Turnaround article for detailed information.
What is Patagonia worn wear?
"Worn Wear is a set of tools to help our customers partner with Patagonia to take mutual responsibility to extend the life of the products Patagonia makes and customers purchase. The program provides significant resources for responsible care, repair, reuse and resale, and recycling at the end of a garment's life."
How long is Patagonia return policy?
Per our Good Food Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 90 days of purchase.
How long do Patagonia returns take?
within 7 business daysHow long does the process take? We do our best to process returns within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times. Need a different color, size, or item?
How long does a Patagonia exchange take?
Return processing typically takes 7-10 business days...
Are Patagonia repairs free?
Patagonia will repair all our gear, covered by our Ironclad Guarantee, free-of-charge. Once your repair is complete, we'll ship your item back to you with the return shipping costs covered by us. Please note, if your garment is not sent in freshly wash, you may incur a laundering fee.
Return Policy
You are welcome to return anything that was ordered from Patagonia.com...
Learn More about Our Operations during COVID-19
We’ve worked hard to establish protocols and safety measures in our distribution centers...
International Shipping Information
If you live outside the United States and would like to place an order...
Store Returns
Patagonia stores are happy to accept your returns or help out with an exchange...
How do I return a gift?
Not quite what you wanted? You can return any Patagonia item you received as a gift...
Patagonia Return Policy Broken Down
Patagonia doesn’t have a defined return time frame. You can return products at any time, but items returned more than one year after the purchase will be refunded with a Patagonia merchandise credit.
How Can I Return Products to Patagonia?
You can return unwanted or defective products via mail or to any Patagonia store. Returns are possible to authorized dealers but only for the items you purchased from them originally.
Patagonia PRO Returns
If you’re a member of the Patagonia PRO program, you have to process your return on the website. To do so, you should:
Can I Return Patagonia Items I Received as a Gift?
Yes—you can return any gifts from Patagonia for merchandise credit. You can use credits:
Returns Made Simple With DoNotPay
To initiate and complete Patagonia returns effortlessly, let DoNotPay do it in your stead. Our Item Return Request feature simplifies the complicated return process whether you opt for an exchange or a refund.
Wait! DoNotPay Can Help You in Many Other Ways
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
