Nearly Natural offers a customer satisfaction guarantee and accepts returns as part of the guarantee. This company will pay the customer's return shipping costs. In order to qualify, return requests must occur within 30 days of receipt.
Full Answer
How do you return plants to nearly natural?
To do this, please contact our awesome customer care team by phone (1-800-711-0544) or by email (customerservice@nearlynatural.com) within 30 days of when you receive your item(s). We will generate the prepaid return shipping label(s) for you to send the item(s) back to us for a full refund of your purchase price.
How do I contact nearly natural?
Contact Email customerservice@nearlynatural.com.Phone Number 1800-711-0544.
Who owns nearly natural?
Robbie Singer -Robbie Singer - President - Nearly Natural | LinkedIn.
What is Nearly Natural?
Nearly Natural is committed to providing a fully accessible website experience on the Nearly Natural portal located at: www.NearlyNatural.com for all users of assistive technologies such as screen reading software, screen enlargement software and alternative keyboard input devices. This is an on-going process and Nearly Natural is currently reviewing all website areas and is implementing the Web Content Accessibility Guidelines (WCAG) version 2.0/2.1, level AA standard on all page content and elements of the Nearly Natural web portal. Nearly Natural consults with an assistive technology vendor to periodically conduct testing of the Nearly Natural website portal using assistive technologies in order to ensure full compliance to WCAG 2.0/2.1 Level AA. If any users of assistive technologies are experiencing any difficulties in using the website please do not hesitate to contact: Nearly Natural, at 1-800-711-0544 or e-mail at: customerservice@nearlynatural.com.
What is a cookie?
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.
What is personally identifiable information?
Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information").
Why is it important to protect personal information?
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
What happens if you click on a third party link?
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
Where is personal information stored?
Your information, including Personal Information, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Do we disclose personal information to law enforcement?
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service .
Return policy nonexistent?
Ordered two large artificial poinsettias. Arrived separately. First one damaged. Returned and then returned second one. Not realistic and poor quality. Hard to figure out what return policy they actually offer. Assigned partial credit. Never could get full credit or a response after multiple emails. Poor customer service. Will not order from again.
DO NOT ORDER!
DO NOT ORDER!! I ordered from here and the item I received is NOT what I ordered. The customer service number is just a voicemail. I have left at least 10 messages with no reply. I have sent emails and still nothing. I am trying to dispute the charges because nobody from Nearly Natural wants to help. Stay away from this place!!
Not worth the money
They take forever to send your order out, so don't expect it anytime soon. My tree was definitely more fake looking than they advertise. I got an olive tree and the olives were huge and hideous. Wasn't even going to bother to try to return it but definitely not worth the money.
Cheap product. Poor customer service
The tree was described as being made from the highest quality material and lifelike. It was the cheapest looking fake plant--and it was $275! I contacted them SIX times (3 voicemails, 3 emails) to return the plant ("satisfaction guaranteed") but I never heard back from them. AmEx intervened on my behalf and I finally received the full credit.
Biggest scam ever!
They should have called themselves “Not Even Close to Natural”! Their plants are cheap plastic crap and it’s obvious. You can’t even call those silk plants, these are plastic plants. My first order arrived with a cracked pot.
Awful customer service
Awful customer service. I paid for overnight shipping. Then received an email saying they were backed up a week later. Cancelled the order. Never heard from them until I refused the shipment. Finally was refunded the money for the plants but not the overnight shipping.
Buy At Your Own Risk
We received an artificial potted plant with the pot shattered during shipping. We reported the damage and requested return authorization immediately in accordance with the 30-day free return policy. That was six weeks ago, and despite repeated requests and demands, Nearly Natural has not responded.
What's Included
Our brides have 5 days (from the moment they receive their shipment) to return their item for any reason. Our return policy is valid on all of our items shipped within the contiguous United States - including new, sample, and used wedding dresses and jumpsuits - for a $50 return fee (per item)*.
What's Not Included
Purchases shipped outside of the contiguous U.S. (Hawaii, Alaska, US Virgin Islands, and Puerto Rico are final sale)
Buyer Return Process
If provided, all other items or attachments shipped with the purchased dress must be included with your return. This includes items such as belts, veils, detachable sleeves, bows, or any designer packaging like authenticity cards, price tags, dust bags, garment bags, etc.
Acceptable Wear & Tear
Even a brand new item may show gentle signs of being handled. When a dress is tried on or packaged/unpackaged to ship, it is reasonable to expect some signs of acceptable wear and tear during these actions.
When Damage Is Not Reversible
We understand how upsetting it can be for our brides and sellers when a dress is found to have damage or blemishes.
