Full Answer
How do I return a Patagonia item?
- Patagonia Help Center How do I return Patagonia Provisions or Worn Wear items? We are not able to accept Patagonia Provisions or Worn Wear returns on Patagonia.com. Please visit Patagonia Provisions or Worn Wear directly to start your return.
Does Patagonia repair their gear?
At Patagonia, we think the most beautiful product is really designed by you. Every tear, stain and duct tape patch proves the bond that can develop between a person and their gear. Our Worn Wear repair program helps keep your well-loved clothes in action longer and provides an easy way to recycle Patagonia garments when…
What is Patagonia’s Worn Wear program?
Our Worn Wear repair program helps keep your well-loved clothes in action longer and provides an easy way to recycle Patagonia garments when… We’re a little more than halfway through the tour here in the United States and can’t decide what’s worse: the summer heat down in the South or the demolition y’all do on your garments!
Can I trade in a Patagonia jacket I no longer wear?
That Patagonia jacket you don't wear anymore might be on someone's wish list. Why not trade it in? We'll give you trade-in credit and make sure your gear is in good hands. Orders are shipped within 1-2 business days and arrive within 3-10 business days.
Can you return worn wear to Patagonia?
We only issue a credit for functional used gear that is within the Worn Wear program guidelines, and we do not return any items that we receive back to the customer for any reason. Learn about how trade in by mail works by reviewing our Frequently Asked Questions.
How long do you have to return Patagonia?
Per our Good Food Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 90 days of purchase.
Can you exchange Patagonia without receipt?
If you can provide a receipt or other proof of purchase, we will refund the amount paid in the form of a Patagonia Gift Card. Without proof of purchase, you will be issued a Gift Card for the last known sale price of the item.
Can I exchange my Patagonia for a different size?
Through our online exchange process, you'll order the new size/color at no charge and get a free return shipping label. We reserve exchange orders for 14 days. If we don't receive your return package within that time, your exchange order will be canceled.
How good is Patagonia warranty?
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Does Patagonia run small?
Patagonia sizing is mostly true to size. However some items - notably shorts and trousers - are cut larger than a usual size, so if in doubt consider going a size down. Helpfully, the label also adds a guide to how a garment is designed to fit, on a scale from form-fitting to relaxed.
Are Patagonia repairs free?
Patagonia will repair all our gear, covered by our Ironclad Guarantee, free-of-charge. Once your repair is complete, we'll ship your item back to you with the return shipping costs covered by us. Please note, if your garment is not sent in freshly wash, you may incur a laundering fee.
What is Patagonia worn wear?
"Worn Wear is a set of tools to help our customers partner with Patagonia to take mutual responsibility to extend the life of the products Patagonia makes and customers purchase. The program provides significant resources for responsible care, repair, reuse and resale, and recycling at the end of a garment's life."
Is Patagonia a good brand?
We've given Patagonia an overall rating of “Good”, based on our own research. This brand lives up to the standards it set itself by pushing for sustainability across the board.
How do you wash a Patagonia down?
Down Insulation Wash your down garment in cold to low-temperature water in a front-loading machine with a gentle detergent. We also recommend using Nik Wax Down Wash Direct. Machine dry on no to low heat (may take a few cycles) with two to three clean tennis balls added to the dryer to restore fluff.
How much is Patagonia worth?
$1 billionAs of 2018, Patagonia is worth $1 billion! This is a surprise given that the brand promotes anti-consumerism, environmental causes and fair trade, traits which may negatively impact a company's sales. But its success proves that companies can profit by doing good and being good.
How do you wash a Patagonia Nano Puff?
In general, washing your gear in cold or warm water with mild laundry soap (non-toxic, biodegradable types preferred) and drying it on the line are the best ways to clean Patagonia® products.
What is Patagonia exchange policy?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Are Patagonia repairs free?
Patagonia will repair all our gear, covered by our Ironclad Guarantee, free-of-charge. Once your repair is complete, we'll ship your item back to you with the return shipping costs covered by us. Please note, if your garment is not sent in freshly wash, you may incur a laundering fee.
What is Patagonia worn wear?
"Worn Wear is a set of tools to help our customers partner with Patagonia to take mutual responsibility to extend the life of the products Patagonia makes and customers purchase. The program provides significant resources for responsible care, repair, reuse and resale, and recycling at the end of a garment's life."
Is Patagonia a good brand?
We've given Patagonia an overall rating of “Good”, based on our own research. This brand lives up to the standards it set itself by pushing for sustainability across the board.
Return Policy
You are welcome to return anything that was ordered from Patagonia.com...
Learn More about Our Operations during COVID-19
We’ve worked hard to establish protocols and safety measures in our distribution centers...
International Shipping Information
If you live outside the United States and would like to place an order...
Store Returns
Patagonia stores are happy to accept your returns or help out with an exchange...
How do I return a gift?
Not quite what you wanted? You can return any Patagonia item you received as a gift...
Where to mail Patagonia items?
1. Make sure the items are washed/cleaned before sending them in or dropping them off. 2. Mail your items to: Patagonia Service Center - Recycle Program. 8550 White Fir St. Reno, NV 89523-8939. 3. Or drop them off at a Patagonia store near you.
Can Patagonia be recycled?
Some items, however, are beyond reuse or repair. Products that have reached the end of their useful lives may be sent back to us to be recycled or repurposed. We accept all Patagonia products for recycling at our Service Center or retail stores: 1. Make sure the items are washed/cleaned before sending them in or dropping them off.
Is the Patagonia jacket red?
Patagonia. The jacket was probably red once but it’s now more of a muddy pink with an overlay of permanent scuff and smudge. The zipper, replaced four years ago, stands out a little brighter. The interior sports a size tag (Kids XXS) but has no hand-me-down label—it predates that Patagonia tradition.
Does Patagonia recycle?
Patagonia is no stranger to the difficulty of throwing stuff away. We take back 100 percent of the gear you return for recycling through our Worn Wear program. In 2018, we recycled 6,797 pounds of products. But we can’t recycle or repair everything you send us.
