petsense return policy

In-Store Return Policy

• 30 DAY RETURN POLICY. If you're not completely satisfied with any item you purchased from Petsense, return it to us with proof of purchase within 30 days from the purchase ...
• PROOF OF PURCHASE. For store purchases, the cash register receipt serves as a proof of purchase for items bought at your local Petsense store.
• REFUNDS. ...
• ONLINE RETURNS. ...

Full Answer

What do you need to know about Petsense?

About Petsense. Petsense offers quality pet products at competitive prices, made possible by purchasing direct from our vendor partners. In addition, Petsense offers a variety of professional pet services to improve the pet’s well-being.

What is your return policy for pet treats?

We know pet parents are busy, so we've made our return policies easy and convenient. NOTE: Treats points that were redeemed toward the purchase of an item (s) will be forfeited when product is returned. In addition, a return of a product will deduct the points earned from the original transaction.

How do I return an item purchased at PetSmart?

To return an item in store that was purchased at petsmart.com, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store.

What is petsense return policy?

If you're not completely satisfied with any item you purchased from Petsense, return it to us with proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. All returns require a proof of purchase in order to accurately refund your original purchase price.

Can I return opened items to PetSmart?

The good news is that you can return an opened toy to PetSmart for an exchange or refund if you do so within 60 days from the day of purchase and show your receipt.

Can I return something I just bought?

Often, you can return an item for a full refund if you have a receipt. You might also want to exchange the item or ask for store credit. However, the store ultimately decides whether to take the item back and whether to give you something in return.

Can I return in store without receipt?

Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt.

Can you return without receipt PetSmart?

Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.

Can you return a dead hamster to PetSmart?

Can I Return Live Animals? Yes. If you've ever walked around a PetSmart store you know they sell critters like snakes, iguanas, mice, rats, hamsters, and other cool creatures. If you find yourself in a situation where you need to return one of these animals you have 14 days from date of purchase to do so.

Am I entitled to a refund if I change my mind?

But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.

Can I return something because I don't like it?

What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.

Can a store refuse to give a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

What to do if you want to return something without a receipt?

In case you don't have any evidence of purchase or you're over the store's time limit, say that the item you want to return was a gift....How To Return Something Without a ReceiptThe credit card you used to purchase the item.A bank statement showing the specific date of the purchase.The original packaging.

How do I return something if I lost my receipt?

5 Tricks for Returning Gifts When You Lost the ReceiptDo Some Research. Before you do anything else, you should do your homework and make sure you're keenly aware of the store's return policy. ... Bring in Evidence. ... Be Nice. ... Ask to Speak to a Manager. ... Return Items as Soon as Possible.

Can stores look up receipts?

Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.

What is PetSmart return policy?

Returns are accepted in-store with with the packing slip or shipping confirmation as proof of purchase. The credit card used to purchase the merchandise is required in order for the return to be credited to the same card. The following types of purchases may only be returned in stores: Same-day delivery purchases.

Can you return opened items to Petco?

Free Returns to Store • Return by Mail Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses within 30 days of purchase.

What does PetSmart do with returned fish?

PetSmart will take any returned fish and quarantine them for several days. During this time, they will observe the fish to make sure they are healthy and not showing any signs of illness. They may then move the fish to a larger tank with plenty of plants and some other fish that are also in quarantine.

Can I return opened dog food to Pet Supplies Plus?

Used or Opened Products Most Pet Supplies Plus locations are willing to accept a return with a valid receipt even if the product has been opened or was partially used.

How to return a PetSmart order?

To return an item in store that was purchased at petsmart.com, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store . If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). If you do not have the same credit card that you used to make your petsmart.com purchase, or used a payment method other than a credit card for your order (such as PayPal ), you'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. Prescription medication items cannot be returned in our stores.#N#To find a retail store near you, use our Store Locator or call (888) 839-9638.

What to do if you are not satisfied with a PetSmart purchase?

If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.

How long are receipts valid?

Receipts are valid for 60 days from date of purchase. If a purchase is paid with cash, a refund will be issued in cash. If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.