You may return your phone by trackable and insured mail or delivery service, as long as you:
- Message one of our Optimum Mobile experts to initiate your return (even if the package was undelivered)
- Return the phone in its original package with all original contents undamaged and in good working condition along with proof of purchase
- Phones may not have any material alterations to the phone's hardware or software
Full Answer
What is optimum Mobile’s return policy?
– Optimum Mobile What is your return policy? For a refund of the purchase price of your phone, return your phone within 21 calendar days of the purchase date. You may return your phone by trackable and insured mail or delivery service, as long as you:
What is optimum's return policy for amplifys?
Devices may be returned to an Optimum store or online with a prepaid label, along with all included accessories, such as power supply and cables. Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to an Optimum store with your original receipt.
How do I return an item sent to optimum?
Return Instructions: Contact our customer service centers to initiate your return. If your return is sent to Optimum without first contacting customer service, you may not receive your refund. Click herelist of customer service numbers by region.
How do I Return my Device to optimum?
Devices may be returned to an Optimum store or online with a prepaid label, along with all included accessories, such as power supply and cables. Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to an Optimum store with your original receipt. Purchased devices are not eligible to be returned online.
How long do you have to return Optimum equipment?
You have 30 days from the time you cancel your service with Optimum to return all of your equipment.
Where do I return my Optimum equipment?
Drop off the box. Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
How long does it take to get a refund from Optimum?
Once we have received your item(s) please allow up to 10 working days for us to process your return. Refunds will be made back to the original payment method used at the time of purchase, please allow up to 3-5 working days for this to appear in your bank.
Does Optimum have a cancellation fee?
Plan Your Optimum Cancellation Date The good news is Optimum doesn't have contracts or early termination fees, so you're free to cancel anytime.
Can I return my Optimum equipment to an Optimum store?
Devices may be returned to an Optimum store or online with a prepaid label, along with all included accessories, such as power supply and cables.
How do I return my cable box?
Stop by a local UPS Store You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.
Can you negotiate with Optimum?
The best way to lower your Optimum bill is by calling Optimum customer service at +1-866-218-3259 and negotiate with the retention department.
Does Optimum have a grace period?
If you're a TV customer, payments not received within 15 days of the due date may be sent to collections and will be assessed a late fee if not paid within 30 days of that date. Additionally, you'll receive written notice of service interruption for non-payment.
Can I cancel Optimum anytime?
In case you're not aware, Optimum does not have any contract or early termination fees that are binding to any customer. What this means is that you're free to cancel your service anytime you want. It's essential you schedule to date for any cancellation you intend to make, preferably before your billing cycle ends.
How can I get Optimum to lower my bill?
Get Lifetime Discounts The best way to lower your Optimum bill is to get them to give you a lifetime discount on your service. You can get a lifetime discount by starting the cancellation process with Optimum at (888) 276-5255.
Why does my Optimum bill keep going up?
A spokesperson for Altice said that the company notified customers of the change through their billing statement and capped the increases to “ensure that no one customer was overly impacted.” The price hikes are due to the “rising cost of programming, which continues to impact pay-tv pricing industrywide,” the ...
How much is Optimum Internet after first year?
PlanMax speedsRegular monthly price (after 12 months)Optimum 500500Mbps download, 20Mbps upload$130Fiber Optimum 500500Mbps download, 500Mbps upload$130Optimum 1 Gig940Mbps download, 35Mbps upload$140Fiber Optimum 1 Gig940Mbps download, 940Mbps upload$1402 more rows•Jun 24, 2022
How do I cancel my Optimum service?
To cancel your Optimum cable service and recurring payments:Call customer service on (855) 276-5255.Ask to speak with a representative.Provide them with your account number and customer information.Request cancellation of your cable service.You will receive a confirmation letter or email.
What modem does Optimum provide?
Optimum typically activates any certified DOCSIS 3.0 modem but it is better to stick with Arris or NETGEAR since many other people have purchased them....Optimum Approved modems for Optimum 400, 300 and 200 Speed packages.ModelARRIS SB6190NETGEAR C6300Channels16x4WirelessAC175096 more rows
How do I access my Optimum router?
to optimum.net/router and follow the on-screen instructions for establishing a WiFi name and password/pin. This is where you'll use the default WiFi name and password found on your smart router. wireless home network, go to the WiFi settings on the device, select your WiFi name and enter your password/pin.
How long does it take to get a refund from Nest?
Nest: If you are not completely satisfied, you can return any Nest product purchased on Optimum.net/smarthome within 30 days from date of order for a full refund to the card used for purchase.
How to ship nest equipment to optimal?
Place ALL of your nest equipment into a secure shipping package to be sent to Optimum. Also include in the shipping package either a copy of your Optimum bill, or simply write your name, street address, city, state and zip and account number on a piece of paper.
Can you get a refund from Optimum?
Contact our customer service centers to initiate your return. If your return is sent to Optimum without first contacting customer service , you may not receive your refund. Click here list of customer service numbers by region.
Return Policy
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect. *You must return the item within 30 days of your purchase.
Damaged, Lost or Stolen Product
Optimum EFX is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting the wrong address). For these kinds of issues, Optimum EFX will manage refunds and replacements on a case by case basis.
Shipping Delays
Orders placed before 3 pm MST Monday through Friday are shipped the same day. Once shipped, you will be emailed tracking information from FedEx or USPS depending on your selection. Be advised that shipping delays sometimes occur with carriers, internationally and domestically, and are therefore beyond our control.
How to contact Optimum Business?
Contact Optimum Business support via phone at (855) 276-5255 or (866) 209-1099 to cancel. Optimum Business support is open 24/7. In some cases, you may have to speak directly to an account manager. Make double sure to return all equipment when you disconnect Optimum Business or Altice Business services.
What happens if you cancel optimal?
When you cancel Optimum service, you still have to pay for the full billing cycle, not just the days you actually used. Even if you cancel Optimum just one day into the new month, you owe for the rest of the month—even if that’s hundreds of dollars.
What time does optimal phone service close?
Monday-Friday: 8:00 AM-7:45 PM. Saturday: 9:00 AM – 6:00 PM. Sunday: Closed . From there, you want to navigate straight past customer service to the Optimum retention department. Fortunately, that’s pretty straightforward. Tell the Optimum phone system you want to cancel or disconnect service.
How long before a new period can you cancel?
Ideally, you want to cancel the exact day before the new period starts. However, it’s often a good idea to give yourself a couple of days so you have time to confirm the cancellation and return your equipment. Look for the first date of your Billing Period in the top right of your Optimum bill.
What to do if you leave optimal?
If you’re leaving Optimum because of pricing, consider negotiating your bill instead. You can have a experts from a bill negotiation service like BillFixers lower your Optimum bill without having to lose services or switch providers. 2. Call Optimum to Cancel.
Can you cancel Optimum in the Tri-State area?
But if you want to cancel, it’s a waste of time. Because Optimum only operates in the Tri-State area, they can’t try to convince you to stay if you’re moving out of that service area. To be safe, it’s easiest to say you’re moving somewhere like Minnesota or Florida without Suddenlink.
Can you cancel Optimum by Altice?
Optimum by Altice makes it really difficult to cancel your cable, internet, or phone service. If you’re moving or just want to know how to cancel Optimum, your first instinct might be to look on their website. Here’s all they have to say
