All returns require a Return Merchandise Authorization (RMA) prior to being returned. POLYWOOD will provide a one-attempt call tag for those items it requires be returned under this warranty. Failure to return product via POLYWOOD’s call tag will transfer responsibility to return product to Purchaser at their own cost.
Full Answer
What happens if I fail to return a Polywood product?
Failure to return product via POLYWOOD’s call tag will transfer responsibility to return product to Purchaser at their own cost. If product is not returned within thirty (30) days of Return Authorization, Purchaser is responsible for all shipping charges that may apply.
What is the warranty on Polywood products?
This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on POLYWOOD products, which are received by regular use of the products. This warranty is effective for products purchased on or after 4/2/2019.
What is the shelf life of polywood products?
Powder coat finish is warranted to not peel for five (5) years of residential use. Hardware used in production or assembly of POLYWOOD furniture is warranted to not break for five (5) years of residential use.
How do I check the status of my Polywood order?
You can check on the status of your order by visiting the Order Status page. Where can I submit a warranty claim? Please submit our warranty request form. For ease of warranty service, please be prepared to submit the serial number and photos of your POLYWOOD furniture.
Is POLYWOOD the same as Trex?
General. Is Trex® Outdoor Furniture™ made from Trex decking? The majority of Trex Outdoor Furniture is built using POLYWOOD® lumber. This exceptionally durable plastic lumber is made from high-density polyethylene (HDPE), UV-inhibited pigment systems, foaming compounds, and selected process additives.
Does POLYWOOD hold up?
Is Polywood Good For Outdoor Furniture? Yes, Polywood makes exceptionally good outdoor furniture. This is because HDPE is an incredibly strong plastic, which is designed to live happily outdoors all year round. Polywood chairs are pretty heavy (we recommend two people to lift them), so they shouldn't get blown away.
Does POLYWOOD furniture last forever?
POLYWOOD outdoor furniture has a long warranty. Residential customers can look forward to 20 years of quality performance or we'll make it right. A 20-year Limited Warranty means that this is a product you can stand behind. Reuse.
Does POLYWOOD crack?
Poly lumber is virtually maintenance-free and does not rot, rust, splinter, crack, or wear down. It withstands high and low temperatures without breakdown, making it a great outdoor furniture choice for any climate.
Can POLYWOOD stay out all winter?
Can I keep my POLYWOOD furniture out all year-round? Yes, our all-weather material is built to withstand all four seasons and a range of climates including hot sun, snowy winters, salt spray, and heavy winds.
Does POLYWOOD get hot in sun?
Will My Poly Furniture Get Hot In the Sun? Not very. Poly will not absorb as much heat as wood and will not reflect it like metal, so it remains significantly cooler in the sun.
How do you get scratches out of POLYWOOD furniture?
Light sanding can be used to buff some minor scratches on the furniture pieces because Polywood is a pre-mixed material with similar texture and color throughout.
Is POLYWOOD a good brand?
Polywood is a top quality product that's made in America. We're so confident it will last, that we guarantee it for a lifetime. That kind of quality carries a premium but here you can be sure you're getting the best online price available. If you find POLYWOOD for less on a competitor's website, give us a call.
How do you restore faded POLYWOOD?
0:012:10Restore Original Color & Shine Instantly with Wipe New® ReColor!YouTubeStart of suggested clipEnd of suggested clipRust-oleum wipe nuri color is the first coating designed to wipe away years from faded surfaces itMoreRust-oleum wipe nuri color is the first coating designed to wipe away years from faded surfaces it can be used on plastic vinyl stone metal.
Can you sand POLYWOOD?
POLYWOOD furniture is designed to be lightly textured in order to resemble a wood finish. Your POLYWOOD lumber should not be sanded, as this will likely result in scratching or blemishing the furniture's surface.
What brands are like POLYWOOD?
Read our 10 Best Outdoor Recycled Plastic Furniture Picks for this year here!1.1 1. POLYWOOD.1.2 2. Highwood.1.3 3. DUROGreen.1.4 4. Trex Outdoor Furniture.1.5 5. Breezesta.1.6 6. Seaside Casual.1.7 7. Berlin Gardens.
Is POLYWOOD Made in USA?
All POLYWOOD outdoor furniture is built in the USA. Our American-made patio furniture is constructed at our facilities in Syracuse, Indiana, and Roxboro, North Carolina.
Is POLYWOOD high quality?
Polywood is a top quality product that's made in America. We're so confident it will last, that we guarantee it for a lifetime. That kind of quality carries a premium but here you can be sure you're getting the best online price available. If you find POLYWOOD for less on a competitor's website, give us a call.
Is POLYWOOD a good material?
Using Polywood furniture simply means that you are against cutting trees to create furniture. Just like what I said earlier, Polywood furniture uses all-weather materials. Yes, poly lumber can withstand any type of weather and it is one of the most durable, long-lasting, and top-grade furniture you can use.
Is POLYWOOD a good product?
Polywood model - widest variety of colors and very easy to assemble. Probably the best overall, though the back doesn't recline like the Highwood. Trex brand: Very good overall, but probably 3rd out of the 3 to me - Trex was easy to put together like the Polywood, but didn't have the same color variety.
What type of outdoor furniture is the most durable?
Wrought Iron is one of the most durable and longest lasting type of outdoor furniture available, many times lasting decades. Truly an investment that keeps on giving, wrought iron furniture is also the heaviest frame.
How to claim polywood warranty?
For service under this warranty, first contact your POLYWOOD retailer from whom you purchased the product. Due to your POLYWOOD retailer’s service policy requirements, they may need to submit a warranty claim for you. If you purchased your POLYWOOD furniture directly from the POLYWOOD® Official Store at polywood.com, please submit your warranty claims via email to hello@polywood.com.
When is Polywood warranty effective?
This warranty is effective for products purchased on or after 4/2/2019. For warranty information for POLYWOOD products purchased prior to 4/2/2019, please contact the POLYWOOD Customer Service Team.
How long is a polywood cushion warranty good for?
Cushions, pillows, and umbrella canopies are warranted to be free from workmanship or material defects for thirty (30) days from purchase. The fabric on a cushion, pillow, or umbrella canopy is warranted to not tear, mildew, or fade excessively for one (1) year from purchase. Umbrella frames and bases are not covered under the POLYWOOD warranty.
What is Polywood's sole responsibility?
Once documentation has been received and evaluated, POLYWOOD’s sole responsibility shall be, at its option, to repair or replace defective components, to repair or replace defective furniture, or authorize repairs by a third party, and to notify Purchaser of the solution. Should defective product no longer be available, POLYWOOD may replace with similar product of equal or greater value.
How long does polywood last?
Poly-Wood, LLC (hereinafter "POLYWOOD") warranties to the original purchaser ("Purchaser") that, for a period of twenty (20) years ( except as specified below) of residential use from the date of purchase, under normal use and service conditions, POLYWOOD® furniture shall be free from material defects, and shall not splinter, crack, chip, peel, or rot, or suffer structural damage from insect infestation.
Is the Polywood umbrella warranty covered?
Umbrella frames and bases are not covered under the POLYWOOD warranty. ( Click to view Treasure Garden, Inc. warranty) For service under the Treasure Garden, Inc. warranty, please reach out to POLYWOOD or the POLYWOOD retailer from whom you purchased your umbrella. FIRE PIT TABLE COMPONENTS.
Is Polywood liable for consequential damages?
Under no circumstances will POLYWOOD be liable for special, incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and POLYWOOD’s liability with respect to defective products shall in no event exceed the replacement of such products or return of the purchase price, as described above.
Where is the serial number on polywood furniture?
POLYWOOD furniture includes a sticker with the serial number located on the bottom of each piece. POLYWOOD cushions also include serial numbers which are located on the tag.
How long does it take to make polywood furniture?
Some models even unfold right out of the box with no assembly necessary. Those that require assembly often take less than 30 minutes to complete and include basic tools with simple instructions. For assembly assistance, check out our Assembly Tips Page.
What is polywood cushion?
For the best year-round performance in outdoor settings, POLYWOOD cushions are quick-drying, durable cushions covered in all-weather, high-performance fabric that resists weather, salt, sun, mold, and mildew. Learn more about our cushion materials.
How much does a polywood chair weigh?
The weight of each chair varies based on the size and shape, but they average 30-50 lbs each . All POLYWOOD Furniture is built to withstand the harshest weather — each piece can be easily moved with 1-2 people yet it’s heavy-duty and durable enough so you won't have to worry about your furniture blowing away in strong winds.
What is genuine plywood?
Genuine POLYWOOD lumber is a proprietary blend of plastics which includes landfill-bound and ocean-bound plastics. We recycle nearly 30,000 landfill-bound and ocean-bound plastic containers an hour and 400,000 landfill-bound and ocean-bound plastic containers per day! Learn more about our recycling process
Can you clean polywood with a power washer?
Yes, a high-pressure power washer (not to exceed 1,500 psi) can be used to deep clean POLYWOOD furniture. If you don’t have a power washer on hand, POLYWOOD lumber is very low maintenance and easy to clean with soap, water, and a soft bristle brush. Learn more about our Care & Maintenance Tips.
How long does it take for a sandbox to ship?
All items are built to order and typically ship within 9 weeks. Transit times will vary depending on your delivery location.
How long does it take to return polywood?
If for any reason you're not delighted with your polywood.com purchase, simply contact us within 30 days of delivery and we'll take care of the rest! Please see our Return Policy on our Returns page for additional details.
Where are etsy products shipped?
All products are shipped from either of our manufacturing and distribution centers in Syracuse, Indiana or Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.
Does standard delivery include removal of furniture?
Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging. Please make sure that you inspect the package (s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.
Do you need to be present to sign proof of delivery?
You will need to be present when your order is delivered by the carrier to sign the Proof of Delivery (POD).
