Does Prada do returns? Products may be returned for any reason within 30 days from delivery. … Please note that we will refund the purchase price of the returned product (s), sales tax included, less the original shipping costs. In-store returns are not eligible for a refund, and can only be returned for exchange or store credit.
Full Answer
What is prana's return policy for merchandise purchased online?
Only a merchandise credit can be issued for purchases made at prAna retail stores and then returned to prAna.com. For merchandise returned within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.
How does Prada protect my payment details?
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions. You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties. You will receive a payment receipt for orders placed on our website.
How long does Prada keep personal data and purchase details?
Personal Data collected for the purposes of customer management to offer personalized services and advantages reserved for registered members, are kept for a period of 7 years from the date of your last interaction with the PRADA Group; and Purchase details are kept for a period of 7 years from the date of purchase.
What can I find in the Prada e-store?
The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals. If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “ Find in store ” tool or discover similar products.
See more
Can you return Prada in store?
(i) You may exchange your item for another item, or return it for store credit, at any of our free-standing retail stores in the United States, within thirty (30) days of the shipping confirmation. (ii) You must present the original proof of purchase at the time of the exchange.
Does Prada have warranty?
PRADA merchandise sold by us or through authorized retailers only, has a warranty against manufacturing defects, determined in our sole discretion, for 1 year from the date of purchase. This warranty does not cover normal wear and tear.
Will Prada fix my bag?
If your Prada handbag or accessories are in need of repair, whether it's a gentle cleaning or a complete replacement of one part, Modern Leather Goods can get the job done while you wait. Don't wait, bring your Prada products into Modern Leather Goods today!
Does Prada have good customer service?
Very disappointing service The Customer Service Team is rude and incompetent, you wouldn't expect this from the luxurious brand like Prada.
Does Prada clean bags?
Does Prada clean handbags? Prada does not offer any leather restorative services. Any stains, discolouration or marks to leather are generally considered to fall outside their warranty. We offer a specialist cleaning, refinishing and recolouring service for clients requiring their Prada bags restored.
Are Prada bags made in China?
About 20% of Prada's collections—which range from bags and shoes to clothes for men and women—are made in China. The Milan-based company manufactures outside Italy in other cheaper countries such as Vietnam, Turkey and Romania, according to the IPO prospectus.
How can you tell a real Prada card from a fake?
Signs of a forged authenticity card include uneven spacing between the letters and numbers, slanted lines, or low-quality printing. The authenticity card should come in a black envelope embossed with the Prada logo. A printed logo signals it's a fake.
How can I clean my Prada bag?
In this case, you can wipe the surface of the bag with a wet towel. For a more thorough cleaning, you can put your bag in the washing machine on the most delicate cycle. Make sure you use a cool or cold water setting, and air dry it afterwards.
How can you tell a real Prada card from a fake?
Signs of a forged authenticity card include uneven spacing between the letters and numbers, slanted lines, or low-quality printing. The authenticity card should come in a black envelope embossed with the Prada logo. A printed logo signals it's a fake.
How many Prada stores are in the US?
There are a total of 54 prada locations in United States as of April 21, 2021 The state with the most number of Prada locations in the United States is New York with 8 locations, which is 25% of all prada locations in United States.
Does Prada ship to Canada?
We ship to the destination of your choice in Canada. Purchases cannot be shipped to P.O. boxes.
How long does it take to get a refund from Prada?
The return process takes about 7 days, then we will send you a refund confirmation email. For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232. Refund times.
How to contact Prada by phone?
You can contact our Client Service by phone at +800 800 77232 (from Monday to Saturday from 9 am to 8 pm and on Sunday from 9 am to 6 pm, Central Europe Time), by e-mail at client.service.eu@prada.com, through the dedicated “ contact us ” section or per livechat on www.prada.com. Shipping options and costs.
How to place an order on Prada?
You may also place an order on the Prada website by logging in through the My Account section. At check-out, in case your order contains more than one item, the option to receive the products separately by means of multiple shipments, is already pre-selected.
What is PRADA disclosure?
To Comply with Laws. PRADA may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, PRADA employees or others. 8. Retention period.
What information do you have on social media?
Social Media Information: if you interact with us through social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, location.
Where is Prada located?
Prada S.p.A., with its registered office in Milan (Italy), the operating holding company of the PRADA Group (defined below) and site manager of www.prada.com, together with its subsidiary, PRADA USA Corp., with its registered office in New York (USA), (collectively, “ PRADA ”) is committed to protecting the Personal Data (defined below) that you share with us, and explaining how we collect, process, and share that information online. We collect your Personal Data on the Website (defined below) to enhance the services we offer you, maintain and improve the Website, protect the security of you and our Website, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, and our marketing partners.
How long does it take to return a PRANA item?
You too can return your merchandise within 60 days of the purchase date. Influencers must return their merchandise to the original purchase location. Items purchased at a prAna retail store must be returned back to a prAna retail store. Items purchased online must be processed via the prAna website. International Returns.
Can I get a refund from Prana?
prAna.com and prAna retail stores are not on the same systems and therefore, prAna.com cannot issue refunds to the original payment for purchases made at prAna retail stores. Only a merchandise credit can be issued for purchases made at prAna retail stores and then returned to prAna.com.
