How do I return an item to RockAuto?
- Use a printer at your local library
- Ask to use a friend or neighbor's printer
- Ask the store representative where you are shipping your return to print the instructions and/or label for you (you may need to email the instructions and/or label to the store, ...
Does RockAuto offer any product warranty?
Rock Auto also do not provide any warranty of their own for the parts. Rather, the warranty of the part is provided by the manufacturer and you are to check their website to get more information on the warranty coverage. The warranties are for replacement of the exact same part.
How do I return an order with RockAuto?
- You decide you want to return something, so you process your return online at the Amazon website, or using the Amazon app.
- Amazon gives you one or more options for return. ...
- In most cases, you’ll be given multiple options for return: Print a prepaid label, get a code for The UPS Store, get a code for Kohl’s, get a code for ...
Does rock auto sell OEM parts?
No, they do not sell used parts. They are one of the most reputable auto parts retailers online.
How to return RockAuto?
When arranging a return, click on Get a Return Shipping Label From Us and print the generated label. To return multiple items, mark the checkbox next to each part that can fit into one shipping box.
What Is RockAuto’s Refund Policy?
In case your card has expired or you closed the account in question, you can get a refund in the form of in-store credits. You can select this option on the Order Status & Returns page.
Who Is Responsible for the Return Shipping Costs?
As stated in the RockAuto return policy, you are responsible for the shipping costs in most cases. The only exceptions to this rule are the following:
How long does it take for RockAuto to refund?
If the refund isn’t visible on your account 2–3 business days after the company issues it, make sure you contact your card issuer for assistance. RockAuto should give you your money back as soon as it receives the return.
How long does it take to return a RockAuto part?
According to the RockAuto return policy, you can return any purchased part within 30 days. If you want to get a refund, the part in question must not miss any pieces. Also, make sure you send it in its original packaging.
How long do you have to return a part after the warranty expires?
If the part in question is covered by manufacturer warranty that offers a replacement, you can return it even after the 30-day deadline.
Can you return a box of parts to a different address?
In some cases, returns must be sent to a different address than the one the parts came from. You have to pack the parts you’re sending back in their original boxes. Note that you may not get a refund if the original box is damaged.
Can you use RockAuto coupons?
You can use RockAuto coupons to unlock discounts at their website. View 1 active coupons.
Is RockAuto offering free returns in 2021?
No. Based on our last check on March 21, 2021, RockAuto was not offering free return policies. Check the full discussion for updated information.
Does RockAuto offer free shipping?
Based on our records, RockAuto does not currently offer free shipping policies. Check the full discussion to learn more.
How long does it take to get a refund on Cores?
To receive a refund, cores must be returned within six months of the purchase date. You are responsible for return shipping costs unless our catalog or return instructions state otherwise. You may obtain a shipping label from our Order Status & Returns page to take advantage of our discounted rates. The cost of the label will be deducted from your refund. (See " When will I receive my refund? ")
What to do if you haven't received your package?
Then you'll be able to choose your desired solution: a replacement package or a refund.
What is rebate form?
Rebate forms note the manufacturer's terms and conditions and, in many cases, provide contact information to check status. If you purchased a part with an instant rebate, the discount was already applied to your order when it was placed.
Can you send a defective part back?
Send the defective part back in exchange for a replacement. This simpler option avoids the need to pay for a new part and wait for a refund.
Can you return a part to the same address?
Follow the return instructions carefully. Returns may not go to the same address from which the parts came. Parts must be returned in their original boxes (cores must be returned in the box the new part came in) and may not be refundable if the original box is defaced.
Do you need to return a core to get credit?
Your core does not need to be working (if it worked, you wouldn't have replaced it) but you will not receive core credit if it is smashed, rusted solid, or otherwise unusable.
Can you undo a change on RockAuto?
Change requests are final. If you requested to change the quantity of a part or cancel a part of your order, we cannot undo that change. If you change your mind, you can place a new order for the additional parts on RockAuto.com.
What do you do going through the Rockauto return process?
What you do going through the rockauto return process is they'll tell you which warehouse to send the part to. You need that to enter the return address into a PayPal-generated free shipping label.
What is the best thing about Rock Auto?
The best thing about Rock Auto is that it is completely automated, exactly how people who hate talking to people want it. The worse thing about Rock Auto is that it is completely automated, exactly how people who hate talking to people except when they have issues want it.
What happens if Rock ships what the OP ordered?
If Rock shipped what the OP ordered and can show that the item was delivered, his credit card issuer isn't going to do anything about it. The fit dispute is going to remain between him and Rock.
Does Rockauto lose money?
Some products may have a percentage allocated for issues. Rockauto never loses money, they charge the defect back to the Manufacturer. Some are probably very liberal, others may give RA a hard time until they have definitive proof of a defect. In your case most people would be tempted to write a 1 star review. They should give you some compensation for that, maybe a gift card. You aren't employed by RA or the Mfr.
Help with Existing Orders
RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog.
Rockauto customer service
The fastest way to contact Rockauto, the best Rockauto phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experi...
Rockauto customer service
The fastest way to contact Rockauto, the best Rockauto phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experi...
