Full Answer
What is Pupuma India's return policy?
PUMA India is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 30 days of your order delivery date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab!
How do I Return my Puma products?
You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products. Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. 1. Navigate to your My Account. 2.
How do I add products to my Puma shopping cart?
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How long does it take for a Puma credit to reflect in your bank account?
Does the warranty cover a shoe?
About this website
Can I return to any PUMA store?
You may return items purchased on puma.com to any PUMA store.
How do I return an item to a store?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can you exchange items after 30 days?
If it's broken After 30 days, the retailer can give you a repair or fair replacement, but you're not entitled to a refund.
Can I return cleats after using them?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:#1 | The Customer Bought the Wrong Item.#2 | The Product is No Longer Needed.#3 | The Product Didn't Match the Description.#4 | A Gift Purchase Was Incorrect.#5 | The Product Was Damaged Upon Arrival.More items...•
Do retail stores have to accept returns?
Customer Returns and Refunds Under Federal Law While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
How long do you have to return an item?
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
How do you tell if a shoe has been worn?
Take your shoes off your feet and set them side by side on a level surface. Get down so your eyes are level with the surface and check to see if there's a visible slant to the soles at the heels. If there is, you've got a worn out pair of shoes on your hands.
Can I return worn shoes to Foot Locker?
Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
How do I return an online order?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Can you return something you bought online in store?
Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox. Can you return something you bought online in-store instead? Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats.
How do store returns work?
A retail return occurs when a customer brings purchased items back to a retailer in exchange for refund, store credit, or similar item. For example, a customer might return a shirt because it's too large or a pair of shoes because they are too tight. Nearly 75% of retailers agree that returns are a necessary evil.
What is return process?
The returns process starts when a customer decides they aren't happy with the product. Maybe the product was damaged, or in the case of apparel, it might just be the wrong size or color. The customer requests a return, refund, or exchange from the company that delivered the product using the proper channels.
Returning Items - Puma
PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return selected PUMA products in their original, unused condition for a full refund of the merchandise value.
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Returns of In-Store Purchases
The company refunds credit card payments to the original payment method. The vendor reimburses you with a PUMA Gift Card if you paid via:
Does the PUMA Return Policy Allow Product Exchanges?
Direct product exchanges aren’t possible. You must return the merchandise and place a new order.
Request a Return With DoNotPay
If the PUMA return procedure makes you second-guess your intentions, don’t give up yet. Use DoNotPay—the world’s first robot lawyer—and complete the process in no time. Here’s what you have to do:
Can I Use DoNotPay To Send a Return Request to Any Merchant?
You can file a return request to any seller with DoNotPay’s help. Refer to the table below to decipher the return policies of some well-known retailers and brands:
Wasted Your Money on a Non-Returnable Purchase? There Are Other Methods To Earn It!
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How long does it take for a Puma credit to reflect in your bank account?
Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days .
Does the warranty cover a shoe?
The warranty does not cover damage caused by improper care, misuse, accident or neglect. The warranty does not cover the laces of the shoe. The warranty does not cover induced tears, fading due to detergents etc. The warranty does not cover for products in used condition and has surpassed the warranty period.
How long does it take for a Puma credit to reflect in your bank account?
Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days .
Does the warranty cover a shoe?
The warranty does not cover damage caused by improper care, misuse, accident or neglect. The warranty does not cover the laces of the shoe. The warranty does not cover induced tears, fading due to detergents etc. The warranty does not cover for products in used condition and has surpassed the warranty period.
Free Online Returns
- We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
Initiating Your Return
- Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. For My Account Members: 1. Navigate to your My Account. 2. Log in using your My Account username and password. 3. Under Order History, select ‘view’. 4. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’. NOTE: If your ite…
Refunds
- Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Returns that have been properly initiated on us.puma.com and shipped from the US, Alaska and Hawaii will begin processing within 24 ho…
Return Exceptions
- PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order. We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping. To initiate a return, please click here. For assistance in placing a new order for a different size or color, please conta…
Additional Notes
- PUMA is not responsible for any returns lost in transit or any additional charges incurred. Unfortunately, we do not offer free returns on orders placed from APO/FPO addresses and US Territories. Orders placed from these addresses should mail their return items to: PUMA Returns Department 19688 Van Ness Avenue Torrance, CA 90501
Free Online Returns
Initiating Your Return
Refunds
Return Exceptions
Returns to Puma Retail Stores
- You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pa...
Exchanges