What is Puma's return policy for online orders?
Flawed or defective products purchased online can be returned within 1 year of the order. Whilst it is free to return your goods to PUMA, the original cost shipping is non-refundable. Any items purchased in store must be returned back to the original store of purchase.
Can I exchange a product purchased from a puma retail store?
If the product is purchased from a PUMA retail store, please address this matter with the store from which the item was originally purchased. Retail sales associates are extremely knowledgeable about our products and will be able to assist you. Exchanging products is not possible.Please enter a new order in the PUMA Online Shop.
How do I add products to my Puma shopping cart?
Scan your QR code to add products to your cart. In order to give you a better service, PUMA uses cookies. If you continue we assume that you consent to receive tracking and third-party cookies on all PUMA websites. Click here for more information
What is the return policy for Puma?
We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
How do I return a purchase?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
How long do you have to return shoes?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can I return on running shoes after wearing them?
Returns & Exchanges. With our Home Try On, you have 30 days to enjoy your On product indoors, and if you're not satisfied, just send it back to receive a full refund. It's that easy.
How do you return a package?
0:011:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipSome vendors require a return merchandise authorization or RMA that permits the recipient to returnMoreSome vendors require a return merchandise authorization or RMA that permits the recipient to return a product policies. May vary between vendors. So it's important to read return policies carefully.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can I exchange shoes without a receipt?
If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
Can I return Nike shoes if I wore them once?
Can I Return Shoes That I've Worn? YES. As a matter of fact, Nike encourages you to take your shoes for a “trial run” and if you're not completely satisfied they'll give you a FULL refund. This applies to ALL items, not just shoes.
Who has the best shoe return policy?
Zappos. Zappos is a top website for shoe purchases, and part of what makes the company so popular is its return policy. Items can be returned for a full refund within 365 days of purchase.
What shoe company has the best return policy?
Zappos — The shoe giant gives you a year to return those shoes you've been sitting on. In its return policy, Zappos specifies that it will cover shipping on any unwanted shoe orders as long a they remain in new condition and you send them within 365 days of purchase.
Can I return Adidas shoes after wearing them?
What is your return & exchange policy? You have the right to return one or several products for a refund within 14 days after receiving your order. The product should be in the same condition as when it was received. The product shall also be in their original containers with labels intact and protective stickers.
How do I return an online order?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
How do I create a return label?
3 steps to creating a return labelStep 1: Choose a shipping carrier and mail class. When creating your own return label, you'll select which shipping carrier you want to go through and which mail class the package falls under.Step 2: Enter the address. Provide your business's return address. ... Step 3: Pay for postage.
How do I get my money back from an online purchase?
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.
How do I return a shipping label?
Just a printed return shipping label with their package - all the customer has to do is to take the item to the courier. Let the customer print it: You can also send a return shipping label by email or have your customers download one from your website and print the label from their printer at home.
Returns of In-Store Purchases
The company refunds credit card payments to the original payment method. The vendor reimburses you with a PUMA Gift Card if you paid via:
Does the PUMA Return Policy Allow Product Exchanges?
Direct product exchanges aren’t possible. You must return the merchandise and place a new order.
Request a Return With DoNotPay
If the PUMA return procedure makes you second-guess your intentions, don’t give up yet. Use DoNotPay—the world’s first robot lawyer—and complete the process in no time. Here’s what you have to do:
Can I Use DoNotPay To Send a Return Request to Any Merchant?
You can file a return request to any seller with DoNotPay’s help. Refer to the table below to decipher the return policies of some well-known retailers and brands:
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Easy free returns
Create a returns request within 50 days of the order date and We’ll send you a return label.
Things To Know
If your order was made more than 50 days ago, contact us for help with returns.
How long does it take to get a refund from a custom order?
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method.
Does Puma accept returns?
Return Exceptions. PUMA does not accept returns on gift cards, undergarments (not including bras), shoe care, face masks, socks and personalized products. PUMA holds the right to approve or reject and this depends on a case by case basis.
How long does it take for a Puma credit to reflect in your bank account?
Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days .
Does the warranty cover a shoe?
The warranty does not cover damage caused by improper care, misuse, accident or neglect. The warranty does not cover the laces of the shoe. The warranty does not cover induced tears, fading due to detergents etc. The warranty does not cover for products in used condition and has surpassed the warranty period.
How to return
Please use the return label provided by us and hand in your parcel at the respective carrier. If you don’t have a return label, please contact our customer service by phone or by email (service-uk@puma.com). The timely dispatch of the goods is sufficient to meet the deadline.
Exchanges
It is not possible to exchange your purchased styles for technical reasons. Please place a new order on uk.puma.com/gb/en
Initiating Your Return
- Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. For My Account Members: 1. Navigate to your My Account. 2. Log in using your My Account username and password. 3. Under Order History, select ‘view’. 4. Selec…
Refunds
- Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Returns that have been properly initiated on us.puma.com and shipped from the US, Alaska and Hawaii will begin processing within 24 ho…
Return Exceptions
- PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Returns to Puma Retail Stores
- You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pay, or PayPal, then a PUMA Gift Card …
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order. We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping. To initiate a return, please click here. For assistance in placing a new order for a different size or color, please conta…
Additional Notes
- PUMA is not responsible for any returns lost in transit or any additional charges incurred. Unfortunately, we do not offer free returns on orders placed from APO/FPO addresses and US Territories. Orders placed from these addresses should mail their return items to: PUMA Returns Department 19688 Van Ness Avenue Torrance, CA 90501
Free Online Returns
- We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
Initiating Your Return
- Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label. For My Account Members: 1. Navigate to your My Account. 2. Log in using your My Account username and password. 3. Under Order History, select ‘view’. 4. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’. NOTE: If your ite…
Refunds
- Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Returns that have been properly initiated on ca.puma.com and shipped from Canada will begin processing within 24 hours once the pack…
Return Exceptions
- PUMA does not accept returns on gift cards, customized products and bodywear. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Returns to Puma Retail Stores
- You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pay, or PayPal, then a PUMA Gift Card …
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order. We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping. To initiate your free return, please contact Customer Service at 1-888-565-PUMA (7862). Our representatives are ava…