return & exchange policy
- Return any item* for any reason. If you're not happy, please let us know. ...
- A few special cases. Please start by contacting the artist with whom you’ve been working to discuss any reason that your piece may have fallen short of your expectations.
- Exchange or get credit for a gift. Did you receive a Minted gift that isn't quite right? ...
Full Answer
What is the return policy for US mint coins?
Return Policy. For example, if you receive a United States Mint Silver Proof Set™ where one coin is in unacceptable condition, you must return the entire Proof Set, not just the one coin, to receive a refund. The United States Mint reserves the right to limit or refuse a return or to charge a fee for excessive returns.
What is the United States Mint’s coin order policy?
The United States Mint reserves the right to accept or reject coin ordersin any combination or option(s) it determines to be in its best interest. In the event a particular coin option is sold out, the United States Mintreserves the right to either process partial orders and make refunds, or return orders in their entirety.
How much does it cost to ship from US Mint?
Budget Shipping Orders completed by phone or through the United States Mint Online Catalog have a budget shipping fee of $4.95 per order. Packages shipped in the continental United States using the United States Mint's budget shipping option usually arrive within 1 to 2 weeks.
How do I contact the United States Mint customer service center?
UNITED STATES MINT CUSTOMER SERVICE CENTER ATTN: CNR 1201 ELM ST STE 3000 DALLAS, TX 75270 Fax Number: 972-421-9801 If you cannot open the CNR file, please download Adobe reader
How do I return something to Usmint?
To return your product, you may visit your Order History and initiate a return online or Contact Customer Service. For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records. The United States Mint is not responsible for lost return shipments.
How long does a US Mint return take?
When we receive your CNR, we will review your claim and provide resolution within four to six weeks. We are unable to process completed CNRs received more than 90 calendar days after the order shipment date.
Can I return coin to the US Mint?
What's the United States Mint Return Policy? If for any reason within 7 days of receiving your product you are dissatisfied with your purchase, you can return the entire product for refund.
Can you cancel a Usmint order?
You may not modify or cancel an order after it has been processed for shipment. If adding items, please submit a new order. You may cancel your order prior to processing by contacting Customer Service: United States Customers: 1-800-USA-MINT (872-6468)
Can you get money directly from the Mint?
Customers may order the circulating Presidential $1 Coins through the United States Mint's Direct Ship Program at its secure Web site, http://www.usmint.gov/mint_programs/coin/, or at the toll–free number, 1–800–USA–MINT (872–6468).
Can I buy directly from the U.S. Mint?
Ordering Online or over the Phone The easiest way to buy from the U.S. Mint is via their Web site, usmint.gov. You can also buy through the toll-free ordering line, 1-800-USA-MINT (872-6468).
How do I get free shipping from US Mint?
As a special thank you to our most loyal customers, we would like to introduce you to the United States Mint Loyalty Program. When you make three or more purchases, you'll enjoy free shipping on all future orders placed the same year and shipped within the United States .
What is the return policy for Danbury Mint?
The Danbury Mint Guarantee All of our products are backed by an unconditional 90 day return policy. We have free and convenient return shipping. Contact our trained customer service staff for prompt attention to your order or visit our Customer Service Center to Return/Replace an Item.
What does processing mean US Mint?
Answer ID: 175. The United States Mint processes all orders on a first-in, first-served basis. Once an order confirmation number is generated, the order is processed in the sequence it was received. Please allow 1-2 days for processing. Inventory is immediately reserved and the order fulfillment process begins.
How fast is mint mobile shipping?
within 1 to 3 business daysOrders are processed for Shipment within 1 to 3 business days of receipt Monday - Friday (excluding holidays). We do not ship/fulfill orders on Saturday or Sunday. Any orders submitted after 1PM EST during normal business hours with not be considered the 1st business day.
How do I cancel my American Mint account?
You are under no obligation to purchase any additional products and may cancel your subscription at any time by contacting U.S. Longevity us at 1-888-898-6673.
What does US Mint backorder mean?
Back Order: When products are in “Back Order” status, this means that the product is available for sale, however there is no inventory in stock and a future ship date is displayed on our website.
What is the return policy for Danbury Mint?
The Danbury Mint Guarantee All of our products are backed by an unconditional 90 day return policy. We have free and convenient return shipping. Contact our trained customer service staff for prompt attention to your order or visit our Customer Service Center to Return/Replace an Item.
What does US Mint backorder mean?
Back Order: When products are in “Back Order” status, this means that the product is available for sale, however there is no inventory in stock and a future ship date is displayed on our website.
How fast is mint mobile shipping?
within 1 to 3 business daysOrders are processed for Shipment within 1 to 3 business days of receipt Monday - Friday (excluding holidays). We do not ship/fulfill orders on Saturday or Sunday. Any orders submitted after 1PM EST during normal business hours with not be considered the 1st business day.
How do I return to Danbury mints?
If you are not delighted with your purchase, you may return it for any reason within 90 days for replacement or full refund. Please call Customer Service (Toll-Free) at 1-800-243-4664, Monday - Thursday, 9:00 a.m.- 6:00 p.m. ET and Friday, 9:00 a.m. - 5:00 p.m. ET, prior to returning so we can send you a return label.
COVID-19-Related Order and Shipping Changes
Product Availability: Due to limited resources at our Mint facilities as a result of COVID-19, some on-sale dates for products may be delayed. We e...
What’s the United States Mint Shipping Policy?
The United States Mint offers its customers various shipping options.Orders are not valid until accepted by the United States Mint.The United State...
What’s the United States Mint Return Policy?
If for any reason within 7 days of receiving your product you are dissatisfied with your purchase, you can return the entire product for refund. Sh...
Where is my order?
If your order contains only products that are "in stock," we will process your order within 7 business days. Depending on your choice of shipping o...
Can I return items or request a refund?
Please refer to our “ Shipping Information and Return Policy” page for complete information regarding returns and refunds.
Do I need to return Free Accompanying Items I received with a required purchase?
What if I want to return the “required purchase item” for exchange or refund?In order to receive an exchange or refund for the “required purchase i...
What should I do if I do not receive all or part of my order?
If your order did not arrive, or arrived with missing products, please fill out and return the attached Certificate of Non-Receipt (CNR) within 30...
Can I ship products to an APO/FPO address?
Yes, products can be shipped to an APO/FPO address. During checkout, when entering your shipping address (or billing if the two are the same), ente...
Does the United States Mint offer signature required shipping?
The United States Mint is no longer requiring signatures on our shipments. Due to COVID-19, many carriers are not currently collecting customer sig...
How can I return mutilated (damaged) circulating coins to the U.S. Mint?
Each person who physically transports, mails, or ships, or causes to be physically transported, mailed, or shipped mutilated U.S. coins to the Unit...
How long does it take for a mint to ship?
Packages shipped using the United States Mint's International Shipping option usually arrive within 1 to 2 weeks. You may be subject to import duties and taxes, which are not reflected in our prices. Duties and taxes are levied by your country or other overseas authority once a shipment reaches your country.
Can you return a silver proof set?
For example, if you receive a United States Mint Silver Proof Set™ where one coin is in unacceptable condition, you must return the entire Proof Set, not just the one coin, to receive a refund.
Can you return a mint order?
To return your product, you may visit your Order History and initiate a return online or Contact Customer Service. For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records. The United States Mint is not responsible for lost return shipments.
How long does it take to return a mint?
For many years, the United States Mint has been pleased to offer customers the option of returning any Mint product for exchange or refund within seven days of purchase for any reason and without restriction. A review of customer data indicates that the current unrestricted return policy facilitates the practice of excessive returns, which results in significant additional costs to the Mint.
Does the mint have a return policy?
Effective immediately, the Mint reserves the right to limit or refuse returns from purchasers who demonstrate return rates that exceed two percent. This update does not apply to valid issues of product quality. The Mint will advise in writing customers engaging in the practice of excessive returns with a “first notice” and ask them to review their order history and consider making changes to their purchase practices based on the updated return policy.
Does the mint accept returns?
The Mint will send customers who continue to either return products for refund or exchange above the normal rate a “second notice” advising that the Mint will no longer accept returns from their account. A continued pattern of excessive returns will result in suspension of the customer’s account. Under the modified policy, the Mint reserves the right to charge a fee for excessive returns, but does not plan to implement such a fee at this time.
How long does it take for a mint to ship?
Packages shipped using the United States Mint's International Shipping option usually arrive within 1 to 2 weeks. You may be subject to import duties and taxes, which are not reflected in our prices. Duties and taxes are levied by your country or other overseas authority once a shipment reaches your country.
What happens if a coin is sold out?
In the event a particular coin option is sold out, the United States Mintreserves the right to either process partial orders and make refunds, or return orders in their entirety.
Does the mint ship packages?
Regardless of shipping method selected, The United States Mint selects from a number of carriers to deliver your package.
Does the US mint ship?
The United States Mint offers its customers various shipping options.
Can you return a mint?
If for any reason within 7 days of receiving your product you are dissatisfied with your purchase, you can return the entire product for refund. Shipping charges will not be refunded for all returns. The United States Mint will not accept partial returns nor will it issue partial refunds.
Is the US mint accepting orders?
The United States Mint offers its customers various shipping options. Orders are not valid until accepted by the United States Mint. The United States Mint reserves the right to limit quantities and may discontinue accepting orders at any time. The United States Mint reserves the right to accept or reject coin orders in any combination or option ...
United States Mint Updates its Numismatic Customer Return Policy
March 13, 2018 - WASHINGTON – The United States Mint (Mint) announces an update to its Numismatic Customer Return Policy to address the issue of excessive returns. For many years, the United States Mint has been pleased to offer customers the option of returning...
United States Mint Resumes Mutilated Coin Redemption Program
January 23, 2018 - WASHINGTON – The United States Mint (Mint) is resuming its Mutilated Coin Redemption Program. Established under the authority of 31 U.S.C. § 5120, the program provides an avenue through which individuals and businesses can exchange bent and partial coins (commonly...
News Image Library
October 28, 2021 - Need an image for a story on a United States Mint product or event? Use this library to download high-resolution images for use in news publications. Coin and Medal Programs America the Beautiful Five Ounce Silver Coins American Buffalo Gold...
2009 District of Columbia and U.S. Territories Quarters Program Design Use Policy
October 28, 2021 - The United States Mint will not object to use of the final obverse or reverse design of any 2009 District of Columbia and U.S. Territories Program quarter-dollar coin approved by the Secretary of the Treasury, subject to the following conditions:...
Denver Tour Reservation System Privacy Impact Assessment
September 20, 2016 - Introduction 1. Name of System: United States Mint Denver Public Tour and Outreach Reservation System 2. Purpose of the System Introduction: The United States Mint (sometimes referred to as the “Bureau”) offers guided public tours of the United States Mint...
Links to Our Web Site
May 24, 2017 - The United States Mint sincerely appreciates your interest in linking to our Web site. In general, we will not find links to our Web site objectionable if they: Display to the viewer the URL itself, or display as a text...
Information Quality at the United States Mint
October 19, 2017 - As part of our ongoing effort to provide high-quality customer service, the United States Mint is committed to ensuring that information on our web sites is useful, accurate, clear, complete, and objective. Beginning in FY2004, the Office of Management and...
What are the requirements for a coin exchange?
Coins submitted for exchange must be clean, free of debris, free of residual substance (s) on the surface, and identifiable as United States coins. The U.S. Mint reserves the right to reject any submission that does not conform to these guidelines or contains any contaminant. Past material acceptance does not guarantee future acceptance.
What is mutilated coin?
The United States Mint established the Mutilated Coin Redemption Program so people and businesses could exchange bent and partial coins (commonly referred to as mutilated coins) for reimbursement. The information in this section outlines the process for submitting mutilated coins for reimbursement. Submission requirements vary depending on how much ...
What is a bent coin?
Bent or partial coins that are not readily and clearly identifiable as to the genuineness and denomination of the coins. Bent and partial coins not presented separately by denomination category in lots of at least 1 pound for each denomination. Fused coins.
Does past material acceptance guarantee future acceptance?
Past material acceptance does not guarantee future acceptance. Due to the high number of applications and quantities of coins for redemption, the heavy volume and precise nature of the work may result in substantial wait times. We appreciate the public’s patience during the relaunching of the mutilated coin redemption program.
How long does it take to return an American mint coin?
American Mint items are proudly backed by our unconditional satisfaction guarantee. If you are not satisfied with your purchase, you may return it within 21 days at our cost for a replacement, credit or refund. (A special 7-day return policy applies to our Precious Metal coins.)
What is the best thing about collecting coins?
Commemorative Coins One of the best things about collecting coins is that it provides a lens through which you can explore a range of different subjects. Of course, you don't have to be a dedicated collector to enjoy the variety of... learn more
Do not sell my personal information California?
Pursuant to the California Consumer Privacy Act, California residents may request Do Not Sell My Personal Information . If you are a California resident and do not want us to sell your personal information as explained in our Privacy Policy, please fill out and submit the form below.