How to contact Pure Hockey?
When is the Pure Hockey contest?
What happens if you don't accept your prize?
When was the Privacy Policy updated?
What is Pure Hockey return policy?
You can return any unused product at any time. If you are not 100% satisfied with the performance or fit of any used item, return it with a receipt within 30 days for a full refund.
Where does Pure Hockey ship from?
Packages ship directly from either our central distribution center in Holliston, MA or from any one of our store locations. Regular ground shipping takes from 3-7 business days. We offer upgraded shipping options for an additional charge.
Do hockey sticks have a warranty?
Print. If a composite hockey stick/shaft is broken due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement. In most cases, replacements are handled by the manufacturer directly.
Do Pure Hockey rewards expire?
Pure Rewards Memberships do not expire or terminate within the lifetime of its members. However, you may cancel your Membership at any time by notifying customer service at customerservice@purehockey.com or 866.787. 3462.
Does Bauer own Pure Hockey?
Both stores will remain Bauer-exclusive, now owned and operated by Pure Hockey. "As the leading hockey retailer in the U.S., we're constantly striving to improve our shopping experience and connect with consumers in more meaningful ways," said David Nectow, CEO, Pure Hockey.
Who owns Pure Hockey?
With their lifelong interest in sports – as players, coaches and parents of athletes, David Nectow and Sal Tiano acquired 3 local sporting goods stores in Massachusetts back in 2002.
Can you return a hockey stick?
You must return all pieces of the defective stick. Include the original receipt, packing list, or order number as well as contact name, email, and phone number in box. If an exact replacement is not available, we will contact you with other options and work with you to replace your broken stick.
How long are hockey stick warranties?
Processing a warranty claim for equipment purchased from a RetailerCATEGORYBAUER WARRANTYStreet hockey protective30 daysHolders/Chassis1 yearRunners90 daysCowlings1 year12 more rows
How do you return a broken Bauer stick?
If your Bauer product has become defective (outside of normal wear and tear) within the warranty period outlined below, please contact Pure Hockey customer service customerservice@purehockey.com or call us at 866-787-3462 to resolve your Bauer warranty issue.
Does Pure Hockey sharpen skates for free?
What are they? Pure Hockey believes in making your time in our store an experience. Every store offers the chance to purchase a Breakaway Rewards membership, free WiFi, and a service center for getting your skates sharpened or fixed.
Can you Rebake ice hockey skates?
Heat molding or baking your new hockey skates is a way to help break them in faster so they'll hurt less and fit your foot better. Some hockey players choose to heat mold their skates at home in the oven, and others take them to a pro shop.
Do Pure Hockey skates come sharpened?
Pure Hockey will sharpen the blades of any new skates you purchase from us, or you can take your skates to an ice facility to have them sharpened. But be sure to explain that the skates are new, so the blades get a hollow.
Do Pure Hockey skates come sharpened?
Pure Hockey will sharpen the blades of any new skates you purchase from us, or you can take your skates to an ice facility to have them sharpened. But be sure to explain that the skates are new, so the blades get a hollow.
Does Pure Hockey sharpen skates for free?
What are they? Pure Hockey believes in making your time in our store an experience. Every store offers the chance to purchase a Breakaway Rewards membership, free WiFi, and a service center for getting your skates sharpened or fixed.
How long does Bauer take to ship?
Ground Shipping: Delivery is typically between 7-10 business days, unless otherwise noted on the website. The exact timing is mostly dependent on your location relative to our warehouses. For myBauer custom sticks: Your order will arrive within 40-60 days.
Does Pure Hockey have free shipping?
You can get free shipping on any U.S.-bound Pure Hockey online products worth more than $25. Grab a Pure Hockey gift worth $10 once you sign up with them.
How to contact Pure Hockey?
You can also contact customer service at customerservice@purehockey.com or 866-787-3462 for assistance over the phone.
When is the Pure Hockey contest?
Contest begins on November 24, 2020 at 12AM EST.
What happens if you don't accept your prize?
If they do not accept their prize, the prize is forfeited and a new winner will be selected. Once a contestant is selected as a winner, they are not eligible to be selected as a winner for the remainder of this promotion.
When was the Privacy Policy updated?
Privacy Policy/Terms of Use. Privacy Policy Updated November 23, 2020 Effective as of November 24, 2020. Our website allows you to buy products and services, get information, enter contests, receive special discounts, apply for credit, fill out surveys, and receive newsletters, e-mails or other promotional information from us.
How long does it take to get a return shipping label from Pure Hockey?
Return shipping labels for customers with a Pure Hockey account can only be accessed within 90 days of the purchase.
What to do if you are not 100% satisfied with an item?
If you are not 100% satisfied with any unused item, simply return it to us at any time for a refund of its purchase price (with receipt) or for a store credit.
How long is the Bauer warranty?
Bauer and Mission. 30 Days. 90 Days. 1 Year.
Does Warrior send replacements?
Warrior, upon receipt and approval of your return, will send a replacement product of the same model. If the style is no longer available, Warrior will replace it with a product of equal or greater value. The ability to upgrade returned products is not offered. All products are replaced one time and one time only.
Does Pure Hockey have a warranty?
At Pure Hockey we are proud to offer some of the finest and high-quality pieces of hockey gear, but recognize that sometimes there are manufacturing issues which may cause you to experience a problem. All hockey manufacturers have a warranty program to stand behind their products which can be found on the page below. Each manufacturer handles warranty replacements a bit differently, but they ask that you contact the retailer from which you purchased if your product malfunctions within it’s given warranty period. Click on the manufacturer logos below to be brought to information about their warranty programs. For stick warranties and returns please visit our Stick Warranty Page.
How long does it take to return a hockey life item?
You may return the item within 45 days of the order date to the Pro Hockey Life warehouse or to a Pro Hockey Life retail store for a refund of the purchase price, minus the shipping, handling, and other additional charges. The following items are required when returning items to Pro Hockey Life Retail Store for a full refund.
What is a gift receipt for Pro Hockey Life?
A gift receipt is documentation of the purchase only and is not considered an original receipt. You will be required to provide your name, telephone number and postal code for the transaction.
How long does it take to get an original receipt for a return?
An original receipt is requested for all exchanges or returns. Within 60 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise. All items must be returned in their original packaging. All refunds will be made in the same form of payment as the original purchase.
Can you return autographed collectibles?
All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact our Online Customer Service Department at 1-844-651-2308.
Is custom order a final sale?
All custom orders are a final sale, unless there is a manufacture defect and meets the manufacturer warranty period. An original receipt is required to process the applicable replacement. You will be required to provide your name, telephone number and postal code for the transaction.
What is a warranty on a product?
All items are guaranteed under the manufacturer's limited warranty. Warranty covers defective material or defective workmanship. Abuse, improper care or improper use is not covered by warranty. Items must be seen by our inspection department before any decision can be made. Some warranties are covered directly through the manufacturer so be sure to call before sending any product. Some manufacturers may choose to repair rather than replace an item. Items sent back to the manufacturer for repair or evaluation may take 4-6 weeks. On all warranty issues, the consumer is responsible for shipping cost to and from our location.
Is a jock's pelvic protector returnable?
Special orders and Team Orders, are NOT returnable or exchangeable for any reason. Customized products are not returnable or exchangeable for any reason.
Do you need multiple boxes for hockey equipment?
Certain hockey equipment can be quite bulky and may require multiple boxes in order to fulfill your order. In some instances of large orders, multiple boxes may be required and the shipping rates designated in the order may not calculate multiple boxes.
How to contact Pure Hockey?
You can also contact customer service at customerservice@purehockey.com or 866-787-3462 for assistance over the phone.
When is the Pure Hockey contest?
Contest begins on November 24, 2020 at 12AM EST.
What happens if you don't accept your prize?
If they do not accept their prize, the prize is forfeited and a new winner will be selected. Once a contestant is selected as a winner, they are not eligible to be selected as a winner for the remainder of this promotion.
When was the Privacy Policy updated?
Privacy Policy/Terms of Use. Privacy Policy Updated November 23, 2020 Effective as of November 24, 2020. Our website allows you to buy products and services, get information, enter contests, receive special discounts, apply for credit, fill out surveys, and receive newsletters, e-mails or other promotional information from us.
