RETURN POLICY
- Visit Quay Australia Returns and sign up with your order number & billing zip code.
- We recommend selecting what items you can to generate your return shipping label.
- Pack all items that you want to return with return form in a shipping carton or reuse the original packaging and our warehouse will process your refund based on what ...
Full Answer
How do I return a product to Quay Australia?
Visit Quay Australia Returns and sign up with your order number & billing zip code Select which products you'd like to return then follow the instructions to print the return slip and shipping label. A shipping charge of $5.00 will be deducted from your refund.
What is Quay's return policy for Sunnies?
Anything received after 30 days or not in original condition will be issued as a Merchandise Credit available to be used at Quay Australia. Download and complete this form and send it in with your return. Returns are available for full-priced Sunnies, Blue Light Glasses & Jewellery. Gift Cards are non-refundable.
What is quayrx’s return policy?
Anything received after 30 days or not in original condition will be issued as a Merchandise Credit available to be used at www.quayaustralia.com. Returns are available for full-priced Sunnies, QUAYRx, Blue Light Glasses & Jewelry. Gift Cards are non-refundable. Final sale items are not eligible for refund- if returned a store credit will apply.
Can I return my glasses to Quay Australia?
Final sale items are not eligible for refund- if returned a store credit will apply. If you purchased during our Buy One Get One Free promotion, both pairs of glasses must be returned to be eligible for a return. Visit Quay Australia Returns and sign up with your order number & billing zip code
Can I return on Quay?
Yes, we are currently accepting returns + exchanges in Quay stores.
Can you return Quay Rx glasses?
What is the return policy on prescription glasses? For QUAYRx purchases made at a store, stop by the location you bought your glasses + return within 30 days.
Does Quay have warranty?
Quay Warranty Guidelines At Quay, we have a 3-month warranty policy for any manufacturing defects. We offer exchanges or full refunds.
How do I contact Quay Australia?
Contact us at customercare@quayaustralia.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.
What does Quay mean in Australia?
wharfQuay Australia, or just Quay — which means wharf — is a retailer of stylish sunglasses, prescription eyeglasses, and blue-light-blocking glasses.
Does Quay have a student discount?
To receive Quay's 15% off student discount, you'll need to verify your student status with MyUnidays by following the link below. Once you have successfully verified your status, Quay will send you a single-use promo code for 15% off to be used at quay.com.
How is Quay sunglasses pronounced?
First thing's first: you might be wondering how to say our name. Get ready fam, this might surprise you: QUAY is pronounced KEY, not KWAY. Need the audio? Hear it yourself from supermodel, author, and all-around queen Chrissy Teigen when she worked with us.
Are Quay glasses made in China?
From the United States. The design is cute, but I was super disappointed these sunglasses are MADE IN CHINA. The company goes out of their way in calling themselves an Australian brand and saying they are family-owned and made under fair conditions.
Can you replace Quay lenses?
Fuse Lenses offers the best replacement lenses for Quay Australia sunglasses, custom made in the USA. We have over 50 colors and types of lenses to choose from. All lenses are guaranteed to fit, easy to install, and backed by a 1-year warranty minimum.
How long is shipping for Quay?
Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process....Shipping and Delivery.ESTIMATED DAY OF DELIVERYThursday, by 1 pm PST5-7 Business DaysMondayFriday, by 1 pm PST5-7 Business DaysTuesdaySaturday5-7 Business DaysWednesday5 more rows
Is Quay UVA UVB?
UV Ray Protection Many Quay sunglasses are a Category 2 or 3. Suitable for an average amount of sunshine, Category 2 lenses filter up to 82% of sunlight, offering good protection from UV rays. Designed for bright summer days, Category 3 lenses absorb up to 92% of sunlight and provide great protection from UV rays.
How long does it take for prescription glasses to be ready?
Ordinarily your prescription glasses should take 5 – 7 business days to be ready for dispatch or collection, however, this can be dependent on your prescription, frame and lens choice.
Can you put prescription lenses in diff eyewear?
Any DIFF frame in our prescription eyeglasses and sunglasses collection can be fitted with the prescription lenses you need. Just upload a valid prescription and our lab will get right to producing the prescription sunglasses for you.
How long does it take for prescription glasses to be ready Specsavers?
They'll usually be with you within 10 days of your order, but we'll let you know if they take any longer. Once you have them, you might need to come into your local store to have them fitted and make any necessary adjustments.