Return Policy
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Full Answer
What is the return policy for RAB led products?
A RAB LED product can be returned to the original place of purchase for immediate replacement; or RAB can directly ship the replacement product. Warranty Claims can be made contacting RAB Customer Service at 1-888-722-1000 Monday - Friday 8:00 am to 8:00 pm Eastern time.
What is Rab's return policy for underwear?
Please note, we are not able to accept returns for underwear unless the product is faulty or damaged. To return a Rab product please peel off the self-adhesive address label, attach to your package and send to the following address:
How do I return or exchange A Rab product?
To return a Rab product please peel off the self-adhesive address label, attach to your package and send to the following address: [Your order number], Online Returns, Equip Outdoor Technologies, Birchwood Way, Somercotes, Alfreton, DE5 4QQ, United Kingdom.
What is the warranty on Rab products?
RAB Product Lines covered by the Ten (10) Year Limited LED Product Warranty include: Pole Warranty. Each RAB Pole will be free from defects in materials and workmanship for a period of (1) year from the date of delivery to the end-user.
Are Rab returns free?
We do not offer free returns. We feel this encourages unconsidered multiple purchases, which are often returned soiled or damaged. This creates unnecessary cleaning and repair processes, increasing the environmental impact and requiring us to seek an alternative sales outlet for these items.
Does Rab have a warranty?
All Rab® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product.
Do Rab do repairs?
We offer an expert repair service for all Rab and Lowe Alpine gear. From near invisible baffle replacements and colourful patch-ups, to panel replacements, new zips, straps, or toggles, there's virtually no rip, tear, or damage our team can't handle.
What to do if my product is less than a year old?
If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They will have a procedure in place to ensure that your issue is quickly resolved.
Does Rab cover manufacturing faults?
It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials.
Can you return underwear to us?
Under the Consumer Contracts Regulations, you have the legal right to return a product to us even if it doesn’t meet the requirements for a return under our standard returns policy (though underwear is still excluded).
Can you deduct a refund if you have handled a product?
However, if you have handled the product in any way beyond the way that is reasonably necessary for you to examine it (ie, beyond what you might do if you were examining it in a shop), we may make a reasonable deduction from the refund to cover any loss in value of the product as a result.
Does the Consumer Contract Regulations apply to returns?
All other provisions of our standard returns policy will apply to a return under the Consumer Contract Regulations (including the returns address, your responsibility for the cost of return postage and any loss or damage in transit and our policy on not refunding fees for premium delivery options).
What happens if you get an advance replacement from RAB?
12. Advance Replacement. If advance replacement is approved by RAB, Buyer will be billed and then credited upon receipt of returned goods.
What are submissions to rab?
Any submissions you make to RAB through this Site (including but not limited to emails sent to RAB using this Site) will be treated as non-confidential and non-proprietary, and they may be disseminated or used by RAB for any purpose whatsoever. You may not post or transmit to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under any law. You may not post any material that violates the copyright, patent, trademark, or other proprietary rights (including rights of publicity and privacy) of another. You agree to indemnify, defend, and hold harmless RAB Lighting from and against any and all costs and exposure resulting from your actions or postings on this Site. RAB reserves the right to prohibit further postings by any user for violation of these Terms and Conditions or for any other reason.
How does rab collect information?
RAB collects personal information from users of the Lightcloud system. RAB may collect basic contact information such as name, address, e-mail address, login credentials, telephone and fax numbers. RAB may collect such personal information as part of the registration process for certain areas of the Lightcloud system. RAB may also collect personal information when users submit comments or other messages to RAB through the Website. Additionally, RAB or its third party vendors may collect personal information through the Website by using web cookies and web beacons. If you do not want to receive a cookie, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then refuse upon such notice. RAB does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. If you do not agree with RAB’s policy not to honor Do Not Track, your only remedy is to stop using the Website.
What are the terms of sale of rab lighting?
1. Scope. These Terms of Sale (the “Agreement”) apply to all sales of products by RAB Lighting Inc. (“RAB”) to any purchaser (“Buyer“). These terms may in some instances conflict with some of the terms proposed by Buyer. Therefore, acceptance of Buyer's order is made only on the express understanding that to the extent that any of these terms and conditions conflict with any terms of Buyer's order, these terms and conditions will govern. These terms will be deemed accepted by Buyer placing an order, accepting the goods, or tendering full or partial payment. RAB's failure to object to provisions contained in any communication from Buyer will not be deemed a waiver of these terms. Any additions to, or deviation from these terms, must be proposed to RAB at its office and must be accepted in writing by an officer of RAB before such terms will become part of the contract. Buyer is responsible for complying with these terms and for reviewing these terms on a regular basis to ensure that Buyer is aware of changes in these terms.
How long is a rab pole order due?
Unless otherwise expressly agreed in writing by RAB, no order for any pole product will be accepted by RAB unless the full purchase price and all other charges are paid in full with placement of the order. For other (non-pole) products, payment is due 30 days after the invoice date. In the event that Buyer cancels an order prior to shipment, then Buyer will be charged a cancellation fee of 50% of the total price of the order. No order may be cancelled after shipment.
What is rab lighting?
RAB Lighting Inc. ("RAB") maintains the www.rablighting.com website and the www.lightcloud.com website (each the “Site“) for your informational use. Your access and use of the Site is subject to the following terms and conditions (“Terms and Conditions”), RAB's Privacy Policy which is incorporated herein by reference, and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions. If you are unable or unwilling to accept these Terms and Conditions, you must leave the Site immediately.
What is ezrab governed by?
ezRAB. Any purchases you make using the ezRAB system will be governed by the terms and conditions of sale agreed to between you and RAB. RAB may require additional user agreements for access to the ezRAB system.
Who is responsible for shipping to Rab?
Customers are responsible for shipping items to Rab®. We will then cover the shipping costs back to yourself if the item is deemed to be faulty.
Can you return underwear?
Please note, we are not able to accept returns for underwear unless the product is faulty or damaged.
Exchanges
Online Returns
- If you change your mind about an item and wish to return it, you may do so within 45 days for full credit (excluding carriage costs). To qualify for a credit in full, the item must be in an unused resaleable condition with all tags intact. We reserve the right to reduce the credit amount if items are returned in a non-saleable condition. For hygiene reasons we will not accept returns on unde…
Do You Offer FOC Returns?
- We do not offer free returns. We feel this encourages unconsidered multiple purchases, which are often returned soiled or damaged. This creates unnecessary cleaning and repair processes, increasing the environmental impact and requiring us to seek an alternative sales outlet for these items. We ensure that 100% of items returned to us are resold or given a second life. We do und…
Ready to Return Your Order
- If you know your order number please click hereto be taken directly to our Returns Portal Alternatively, if you have registered an account, you can visit your Account page on the Rab website and begin the process there: Click on the order you would like to return: Click Return My Order and follow the instructions:
Not Ordered from Us?
- If you purchased your Rab product from one of our retailers, you entered a contract of sale with them. Therefore you will need to contact them to return your order. Each retailer will have its own returns policies so please check directly with them regarding this.
Something Wrong with Your Product?
- It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials. If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They will have a procedure in …
Return Under The Consumer Contracts Regulations
- Under the Consumer Contracts Regulations, you have the legal right to return a product to us even if it doesn’t meet the requirements for a return under our standard returns policy (though underwear is still excluded). However, if you have handled the product in any way beyond the way that is reasonably necessary for you to examine it (ie, beyond what you might do if you were exa…
Exchanges
Online Returns
- If you change your mind about an item and wish to return it, you may do so within 45 days for full credit (excluding carriage costs). To qualify for a credit in full, the item must be in an unused resaleable condition with all tags intact. We reserve the right to reduce the credit amount if items are returned in a non-saleable condition. For hygiene reasons we will not accept returns on unde…
Do You Offer FOC Returns?
- We do not offer free returns. We feel this encourages unconsidered multiple purchases, which are often returned soiled or damaged. This creates unnecessary cleaning and repair processes, increasing the environmental impact and requiring us to seek an alternative sales outlet for these items. We ensure that 100% of items returned to us are resold or given a second life. We do und…
Ready to Return Your Order
- If you know your order number please click hereto be taken directly to our Returns Portal Alternatively, if you have registered an account, you can visit your Account page on the Rab website and begin the process there: Click on the order you would like to return: Click Return My Order and follow the instructions:
Not Ordered from Us?
- If you purchased your Rab product from one of our retailers, you entered a contract of sale with them. Therefore you will need to contact them to return your order. Each retailer will have its own returns policies so please check directly with them regarding this.
Something Wrong with Your Product?
- It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials. If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They will have a procedure in …
Return Under The Consumer Contracts Regulations
- Under the Consumer Contracts Regulations, you have the legal right to return a product to us even if it doesn’t meet the requirements for a return under our standard returns policy (though underwear is still excluded). However, if you have handled the product in any way beyond the way that is reasonably necessary for you to examine it (ie, beyond what you might do if you were exa…