To request a refund, follow these steps:
- Check out the Terms of Purchase for US returns and Canada returns to learn which products are eligible for returns.
- Take a photo of the item in its original packaging to share with the Product Support team.
- Submit a return request form, including the reason for the return, and attach a photo taken in the previous step.
Full Answer
What is Rad Power Bikes’ return policy?
Submit a return request form, including the reason for the return, and attach a photo taken in the previous step. Rad Power Bikes will review the request and get back to you within 3 business days. Canceling an order that hasn’t shipped will result in a refund. But, if the item has shipped, the item cannot be canceled.
How long does it take to return an ebike?
Free returns within fourteen (14) days of delivery. To return an ebike that is not defective or damaged, you must contact RPB within fourteen (14) days of your receipt of the ebike.
How do I submit a return request to Rad Power?
Submit a return request form, including the reason for the return, and attach a photo taken in the previous step. Rad Power Bikes will review the request and get back to you within 3 business days.
How long does Rad Power Bikes take to ship?
In-stock items ship within 5 business days. All delivery times are calculated based on location. For Rad Power Bikes order tracking, the brand will send an email with the FedEx tracking info. Or, you can check the Rad Power Bikes order status via FedEx’s website.
What are the risks of using ebikes?
How many miles does an ebike need to be on the odometer?
Can you return a product to RPB without written consent?
About this website
Can I return a rad power bike?
Accessory and Replacement Parts are eligible for return within 30 days of receipt and must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and in the original packaging. If you received something other than what you ordered please contact us here for an exchange.
What is the warranty on Rad bikes?
All Rad Power Bikes (“RPB”) ebikes (the “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the ebike by the customer (the “Warranty Period”).
How long will a rad bike last?
The RadRunner can be equipped with a patent-pending passenger package. The battery life depends on several factors, including how frequently an owner discharges and recharges it, but one with these specifications will average about 5 years of Rad riding!
How do I contact Rad bikes?
Live support With lifetime customer support, you'll have an expert a phone call away. Call 1-800-939-0310 to speak directly with our team.
How long do Rad power batteries last?
about 5 yearsBattery Life A battery with these specifications will average about 5 years of Rad riding! Frequent riders: a rider who drains a full battery and recharges it back to full every day, seven days a week, will see about 2.5 years of life from their battery.
How do I reset my rad power bike battery?
Turn off the bike, remove the battery, and press and hold MODE (or the power button) to discharge remaining power. Set the battery on a solid surface with the side with the fuse covers facing upward.
Can you ride a rad bike without pedaling?
All of our bikes (U.S. and Canada) include a throttle on the right handlebar that lets you move without pedaling.
How much is a new battery for an electric bike?
Shimano is another popular brand in the market selling e-bike batteries. Their prices stand anywhere between $500 to $750, which ends up costing approximately $1.42/Wh....Comparing the Cost of E-bike Batteries Between Brands.Battery PackPriceBosch PowerTube 400$700Bosch PowerTube 500$865-890Bosch PowerTube 625$9255 more rows•May 21, 2022
What is high mileage for an ebike?
An average e-bike chain should be good for 2-3k miles. Depending on the type of motor and the sort of riding you will be doing, the number of miles on this can swing either way a good 20-50%. Many commuter e-bikes will hit 3.5k miles or more before needing to change their chain.
Where are rad bikes shipped from?
Where do Rad Power Bikes Ship From? The bikes are made in China and then shipped to their East Coast fulfillment center to be tested before sending to consumers.
Where are rad bikes made?
The company, which Radenbaugh says operates at about break-even, currently offers 11 e-bike models and plans to add more in the future. And after years of relying on manufacturing in China, Rad Power Bikes has plans to bring some of its manufacturing capabilities to North America and Europe in the near future.
Which is best electric bike to buy?
Best electric bikes and scooters in India [June 2022]: Ather 450X, Revolt RV400, Bajaj Chetak, and moreAther 450/ 450X.Revolt RV400.Bajaj Chetak.TVS iQube 2022.Hero Photon.Bounce Infinity E1.Simple One.Hero Eddy.More items...
Where are serial numbers on Rad bikes?
The serial number is engraved on the bike frame below the RAD badge at the front of the bike.
Do Rad power bikes have gears?
Do Rad Power Bikes ebikes have gears? All of our bikes, except for the RadRunner 1 and the RadMission, use a Shimano 7-speed gearing system and thumb shifter. Check out our article HERE to learn about the gear shifting system Rad Power Bikes uses and how it makes your ebike Rad. How do I charge my battery?
How fast does the RadRunner plus go?
20 mphThe RadRunner Plus has enough power in its 750W motor that it only takes a couple of seconds to reach the bike's top motor-assisted speed of 20 mph when engaging the throttle or pedaling in the highest assistance level.
Are Rad bikes mid drive?
No Mid-Drive Motors All Rad Power Bike Motors are rear hub motors (some are direct drive, some are gear hub motors).
What are the risks of using ebikes?
You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties and their property, or to the property of RPB.You agree to release, waive, defend, indemnify, and hold RPB and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any claim or demand, including reasonable attorneys’ fees, relating to or arising from:#N#(a) your purchase or use of any Products;#N#(b) any violation by you of these Terms; or#N#(c) your violation of another party’s rights or applicable law.#N#RPB reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with RPB in asserting any available defenses.
How many miles does an ebike need to be on the odometer?
The ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).
Can you return a product to RPB without written consent?
Any Products sent back to RPB by you without the written consent of RPB shall be rejected and returned to you at your cost.
What are the risks of using an ebike?
You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties and their property, or to the property of RPB. You agree to defend, indemnify, and hold RPB and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any third-party claim or demand, including reasonable attorneys’ fees, relating to or arising from: (a) your purchase or use of any Products; (b) any violation by you of these Terms; or (c) your violation of another party’s rights or applicable law. RPB reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with RPB in asserting any available defenses.
How long does a cancellation of a product last?
not buying the Product (s) in the course of your business, trade or profession), then you may cancel your order for the Products within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products.
What are the factors that contribute to the range of an ebike battery?
There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
When was RPB last updated?
Rad Power Bikes Inc. Last updated July 14, 2021. These Consumer Purchase Terms and Conditions (the ” Terms”) apply to all consumer purchases of any model of Rad Power Bikes (“ RPB”, “us” or “we”) electric bikes, electric tricycles and other electric transport offered by RPB in the European Union and the United Kingdom (collectively “ ebike (s)”) ...
Can you use promo codes retroactively?
Any and all promo codes ( i) must be used at time of purchase, (ii) cannot be used retroactively, (iii) cannot be stacked, (iv) cannot be used in tandem, etc. Any Product returned with an order that used a promo code, will have the discount code value subtracted from the refund value. 3.
Where is Rad Power Bikes located?
The company is currently based in Seattle. The mission of Rad Power Bikes is to “ offer an unrivaled customer experience with radical electric bikes that are built for everything and priced for everyone.”. The brand vision is of a world where transportation is energy efficient, enjoyable, and accessible to all .
What is a rad power bike?
Rad Power Bikes is North America’s most prominent electric bike brand. The company caters to the conscious consumer who wants an eco-friendly method of transportation. Rad Power Bikes have been featured in many notable publications, including The New York Times, Forbes, and Gizmodo.
What is the best folding electric fat bike?
The RadMini Step-Thru 2 is the winner of Best Folding Electric Fat Bike of 2020. This model encompasses Rad Power Bikes’ design philosophy to produce machines that combine power with ease, convenience, and accessibility.
What is the best electric bike for 2021?
The RadRover 5 is the winner of Best Electric Fat Bike of 2021. This bike is the go anywhere, do anything, e-bike of your dreams. This e-bike seamlessly blends rugged capabilities and exceptional comfort. It features 4″ fat tires and has a reputation for stability.
What is a radgon 4?
Let the RadWagon 4 do all the heavy lifting. This bike is the most robust and versatile version of the RadWagon yet. It features smaller, innovative tires developed by an expert team of engineers to achieve a low center of gravity.
What is a Radrunner Plus?
The RadRunner Plus is a head-turning electric utility bike that comes fully-loaded with all-new upgrades and accessories. If you’re craving a premium e-bike experience, this is the ride you’ve been waiting for.
What is a step thru bike?
The RadRover Step-Thru 1 was built to go anywhere, do anything, and fit anyone. This bike is a low-step electric fat bike that combines rugged looks and capabilities with a new frame style that meets a range of riders’ needs.
How long does it take to get a refund on an ebike?
Once the entire inspection is completed, refunds will typically be processed in about two (2) business days. Process.
Is an ebike street legal?
All of our ebikes as manufactured are street legal in accordance with the federal laws of Canada. It is your responsibility to be aware of specific local restrictions on the use or operation of the ebike in your community, which may be more restrictive than the federal laws of Canada. Alteration.
Is a waiver binding on RPB?
A waiver will only be binding on RPB if it is in a written document signed by RPB. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining terms, covenants and restrictions will remain in full force and effect.
What are the risks of using ebikes?
You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties and their property, or to the property of RPB.You agree to release, waive, defend, indemnify, and hold RPB and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any claim or demand, including reasonable attorneys’ fees, relating to or arising from:#N#(a) your purchase or use of any Products;#N#(b) any violation by you of these Terms; or#N#(c) your violation of another party’s rights or applicable law.#N#RPB reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with RPB in asserting any available defenses.
How many miles does an ebike need to be on the odometer?
The ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).
Can you return a product to RPB without written consent?
Any Products sent back to RPB by you without the written consent of RPB shall be rejected and returned to you at your cost.