Does Best Buy have a return policy?
Best Buy offers an all-year-round return policy that applies to purchases from the retailer itself, as well as purchases from its outlets and its subsidiaries. As with any return policy, conditions do apply.
What is the return policy of Best Buy?
- Return item within the time described in the above table.
- The item should be in its original condition.
- You can return via shipping to the Best Buy return department.
- You can return the item without receipt by attaching your Photo Id proof along with the Invoice form.
- If you are posting your item then take time to track the returned item.
Does Best Buy take returns without a receipt?
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Does Best Buy give you money back for returns?
There is no restocking fee if the purchaser is a Best Buy Totaltech™ member at the time of purchase, or if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states. All Final Sale merchandise cannot be returned.
How to start a return
Return any in-store or online purchase to any Best Buy store. See details below. Find a store
Our promise
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Extended holiday return and exchange periods
Purchases made Oct. 18, 2021, through Jan. 2, 2022, have an extended return period through Jan.
Return and exchange periods
The below return and exchange period applies for purchases before Oct. 18, 2021 and after Jan. 2, 2022.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer, including My Best Buy® Elite and My Best Buy® Elite Plus customers.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
Do you give a refund in store credit?
Refunds must be given in the form of store credit instead of the original payment. It’s imperative to always give store credit in order to turn returners into re-purchasers. That is an entirely reasonable policy, and we even agree with the part about why returns without a receipt should be in store credit only.
Can you return an item without receipt?
A no-receipt return requires an override from a manager, and both the manager and employee will probably tell you that returning an item without a receipt isn’t possible. If you’re allowed a return, don’t count on store credit: “it won’t even be a store credit, but most likely an exchange only,” writes the tipster.
Does Best Buy accept returns?
Although not customer facing in our policy language, we will accept unopened returns outside of the return window, as long as the SKU is still carried and sold by Best Buy within our current assortment. This option is available to customers with and without a proof of purchase. This element of our Return & Exchange promise will allow our employees to deliver on our promise to do whatever we can to help them get the solution that best fits your technology needs. Refunds must be given in the form of store credit instead of the original payment. It’s imperative to always give store credit in order to turn returners into re-purchasers.
Do most stores follow the tipster policy?
While this policy is on the books, it’s at the discretion of the store’s general manager, and the tipster notes that “most don’t follow it.”
Can you return an item that Best Buy keeps in stock?
No, customers aren’t supposed to know that. The official policy, for employees’ eyes only, is that customers can return an unopened item that the store currently keeps in stock without any proof of purchase. This is possible as long as the SKU (Stock Keeping Unit, a number that represents an exact item) is one that Best Buy currently keeps in stock.