What is Razer's return and refund policy?
Refunds or exchanges are available if the product is returned within 28 days of the date of purchase* You may contact the retailer from which the product was purchased for their returns and refunds policy. If you believe your Razer product is not functioning properly you may contact Customer Support for assistance.
What is the cut off for returning custom Razer products?
The cut off does not apply to Razer Customs customizable products. Our Returns & Refund Policy is limited to products purchased directly from our Razer Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered.
Does Razer offer a warranty for third-party products?
Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Razer does not offer a warranty for third-party products.
How long do I have to make a Razer warranty claim?
If your Razer reseller is in the United States or Canada, they will only assist you with your warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.
Can you return Razer laptop?
If you purchased your products from Razer.com: You have 14 days to return your product from the date it was received. The product must be returned in its original condition and packaging. All promotional and bundled products that are part of the order should be returned.
Does Razer give full refunds?
You may return UNUSED product for a full refund (less original shipping). Please include a copy of your invoice.
Does Razer charge restocking fee?
No restocking fee...
How long do Razer returns take?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).
How do I get a refund from Razer gold?
Unfortunately refunds are not possible. We recommend that you upgrade to Razer Gold and utilize your balance(s) before terminating your account with Razer.
How long does it take Razer to ship?
Has my order shipped?Shipping methodDelivers InShipping cost if order total is less than US$79Standard5 - 7 Business Days$10Express3 - 5 Business Days$20Priority2 - 3 Business Days$25
Do Razer products have a warranty?
What is covered? Limited Warranty. Razer warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase.
What does convenience return mean?
A convenience yield is an implied return on holding inventories. It is an adjustment to the cost of carry in the non-arbitrage pricing formula for forward prices in markets with trading constraints. Let be the forward price of an asset with initial price and maturity .
How do I contact Razer Support?
You may contact us at https://support.razer.com/ to share your feedback.
What is the RMA no?
RMA is an acronym for Return Material Authorization. A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective.
How do I return something to Razer Canada?
How can I return my items?If you're dissatisfied with an item you have received, you may: Start a return. Contact Customer Support for a Return Merchandise Authorization (RMA)For details on items eligible for return, how to process a return, and refund information, see Returns and Refunds.
How do I cancel an order on Razer?
To request cancellation of backordered items, please contact Razer Customer Service. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.
Can I return my Razer mouse?
If you purchased your products from Razer.com: You have 14 days to return your product from the date it was received. The product must be returned in its original condition and packaging.
What does convenience return mean?
A convenience yield is an implied return on holding inventories. It is an adjustment to the cost of carry in the non-arbitrage pricing formula for forward prices in markets with trading constraints. Let be the forward price of an asset with initial price and maturity .
How do I exchange a Razer product?
Instructions. Securely pack the item(s) in the original packaging. Please include the original packing slip and a note explaining the reason for your return. Returns must be postmarked within 30 days of original receipt.
How do I claim my Razer warranty?
Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please visit www.razer.com/warranty for examples of a Valid Proof of Purchase. Send the Product with RMA Number and Valid Proof of Purchase to the Razer support address provided by Razer customer support.
How long does it take to get a refund from Razer?
You will receive a refund of the purchase price that you paid for the returned item (s) (excluding any shipping and handling costs of the item (s) within 45 days of Razer’s receipt of the returned item (s). Razer is not responsible for lost, tampered, stolen, or delays in return packages.
Is Razer responsible for lost packages?
Razer is not responsible for lost, tampered, stolen, or delays in return packages. If the requirements herein are not followed, Razer reserves the right to accept the return of the item (s) based on terms that it may determine at its sole discretion.
How long does Razer warranty last?
If your Razer reseller is in the United States or Canada, they will only assist you with your warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.
What is a Razer problem?
problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer; damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;
Does Razer Extended Warranty apply to batteries?
The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.
Does Razer have a limited warranty?
Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.
Does the PU leather warranty cover scratches?
Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.
Does Razer have warranty on chips?
Razer does not warrant that the operation of the Product will be uninterrupted or error-free.
The Ins and Outs of the Razer Return Policy
Whether you’ve bought a Razer product online or from a store near you, the return policy dictates that you need to file a return request within 14 days of receiving the item.
How To Return a Razer Product
The return procedure for any Razer product depends on where you bought it:
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sharpRoseTaupeGARNET872 New Member
Hi, need a quick info on Razer's policy regarding dead pixel. So, I bought a razer blade around 3 months ago. I noticed the dead pixel then but I didn't know it was a dead pixel. I only see it during boot up and thought it was a graphical glitch during boot up. But, as it turned out, the pixel is only truly visible on black background.
FiszPL Well-Known Member VANGUARD
It's hot-pixel, dead doesn't light up Anyway - try contacting razersupport.com with your issue, I think, that they will help you with your question & problem.
joikansai Well-Known Member VANGUARD
You can read this https://www.razerzone.com/warranty warranty terms from Razer. I think it won't cover your dead pixel, but you buy it not from Razer, it from resellers that i think (from YouTube channel) put a high price from your machine don't they? So you have to get high quality service for it.
icepick314 New Member
if it's stuck pixel, try http://www.jscreenfix.com/ or http://dps.uk.com/software/dpt or search "fix stuck pixel"...
What happens if you return a razor?
Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item (s) you are returning. You are responsible for the cost of returning the item (s) to Razor unless the return is a result of our error.
What time does the 866-467-2967 call?
However, some replacement parts may be cleared for shipping restrictions. Please call 866-467-2967 Monday – Friday 8 am to 5 pm PST and our team can check for you if they can place your order for replacement parts by phone. We apologize for the inconvenience.
What happens if an address is incorrect?
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.
Is Razor warranty valid in Canada?
The Razor Warranty for customers who intend to use it outside of the United States and Canada is not applicable. Razor products produced for and sold in international channels are warranted as applicable in such foreign countries. If you have Razor products that require service, were purchased in the United States or Canada, ...
Can you refuse a gift order?
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.
