Most stores have return policies lasting 30 days, especially for cheaper camping gear. REI says that they offer a return or replacement for one full year on most outdoor gear, 90 days for electronics. Having a generous return policy isn’t cheap to maintain, and so some of this guarantee is built into the price of their tents and other equipment.
Full Answer
What is Rei’s return policy for outdoor electronics?
These items must be returned within 90 days of purchase. Outdoor electronics include: All sales are final on REI Co-op Memberships, lift tickets, passes and gift cards as noted at the time of purchase. The REI Satisfaction Guarantee policy doesn't cover ordinary wear and tear, or damage caused by improper use or accidents.
What is Rei's return policy for items purchased in-store?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics (which must be returned within 90 days of purchase) and REI Garage Sale items (which are sold in-store at our Garage Sale events - these are final sale).
Can I get a refund on my Rei purchase?
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions .
What is the refund policy for total Rei rewards?
For mail-in returns, the portion of the purchase made with Total REI Rewards will be refunded via check. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return. All online orders using PayPal will be refunded to the original PayPal account.
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Can you return a tent to REI?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics (which must be returned within 90 days of purchase) and REI Garage Sale items (which are sold in-store at our Garage Sale events - these are final sale).
Can you really return anything to REI?
A few years ago, we updated our Satisfaction Guarantee to limit returns to one year after purchase. We still cover defects in manufacturing, however we do not cover wear and tear or damage due to accidents or improper use.
Are REI products guaranteed for life?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can you return REI good and used gear?
Yes you can return most items, but the cost to return is on you.
Can you return something because you don't like it?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can you return at REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
Will REI fix my tent?
If your tent's repair needs are beyond your comfort or skill level, you still have options. REI Co-op's professional repair services include partners like Rainy Pass Repair, one of the nation's largest outdoor product repair services, and TentPole Technologies, which specializes in tent pole repairs.
How long do I have to return something to REI?
Customers will be allowed to take back store items for one year after purchase. The deadline for returning outlet merchandise bought on REI.com will be 30 days.
What does REI do with returned items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.” And unless the item you bring back is trashed, it can be resold on the company's used gear site for about a third ...
What does REI stand for?
Recreational Equipment, Inc.REI / Full name
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
Can I return worn clothes to REI?
Yes, you can absolutely return clothing and boots that you've worn but decided you didn't like. As long as the reason for the return is NOT due to normal wear and tear you're good to go.
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
Does REI do free returns?
If you are not completely satisfied with an item you purchased from REI, they will gladly allow you to return it for a full refund or exchange it. REI takes pride in making everything as convenient as possible for their customers.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.
Can you return an online purchase to the store
You can return online purchases directly to an REI store. However, you will need to bring in proof of purchase. If you did not keep the receipt that came with your REI purchase, then you will be able to print the information off from their website. You just need to log in to your account.
How strict is the REI return policy?
REI has one of the most generous returns policies in the US. It is very rare that they will decline a refund or exchange, assuming that you are returning within the returns period and meet their rather generous restrictions.
REI Exchange Policy
The exchange policy at REI is the same as their refund policy. This means that you normally have a full year to return items for an exchange.
REI Refund Policy
REI will issue refunds on all returns that meet their requirements. This means that assuming your product is not a restricted refund item, then it will be:
REI Refund Policy without a receipt
You must always provide a receipt if you want to refund or exchange a product purchased from REI. This is due to their generous returns policy.
Can I return my REI products after 30 days?
Yes. Assuming it is not used equipment nor a restricted item, then you will be able to return the product after 30-days. In many cases, you actually have up to a year to receive a refund on your product.
Are there return exceptions?
There are actually very few exceptions for returning products to REI. This is because their 100% satisfaction guarantee is incredibly broad. That being said, a policy like this couldn’t work without some restrictions.
How long does it take to return a REI bike?
1. Outdoor Electronics – Things like “activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras” must be returned within 90 days of purchase. 2. Used Gear – Anything that you buy used from REI comes with a 30 day return policy.
Can you return a boot you didn't like?
Yes, you can absolutely return clothing and boots that you’ve worn but decided you didn’t like. As long as the reason for the return is NOT due to normal wear and tear you’re good to go. This policy is very generous and essentially lets you “test drive” stuff to see how it fits before you decide to keep it.
Can you return a REI garage sale item?
Yes, you CANNOT return any REI Garage Sale Merchandise as it’s all final sale. Garage Sale stuff is used and sold “as-is” and if you try to return something it will be mailed back to you.
Can I return an item I bought online?
Yes, just bring the item in for a refund or even exchange to any REI location. Not only can you return online purchases in-store, but you can return any item by mail regardless of whether you bought it online, in-store, or via the phone.
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How long does Rei take to return a tent?
Most stores have return policies lasting 30 days, especially for cheaper camping gear. REI says that they offer a return or replacement for one full year on most outdoor gear, 90 days for electronics. Having a generous return policy isn’t cheap to maintain, and so some of this guarantee is built into the price of their tents and other equipment. You can read their full return policy here.
Does REI charge a fee?
Memberships drive consumer loyalty. REI has a one-time membership fee that allows “members” to receive 10% back on some of the purchases that they make every year. Creating this membership loyalty allows REI to charge a higher price since they have a more dependable customer base. You can learn more about their membership here.
Do REI tents last longer?
When you choose something that is higher in quality, you can usually expect that item to last longer (As long as you take care of it) and that can definitely be said about tents.
Is it important to find a good quality tent?
It is always important for you to find a good mix of price and quality of an item based on your individual tastes and circumstances. Not everyone needs the highest quality tent, but at the same time, no one should be stuck using a tent that doesn’t get the job done. The same goes for all of your camping gear and even other things that you own.
Is a REI tent worth it?
While REI tents are generally worth the money, it doesn’t mean that everyone needs an REI tent. Beginners and occasional campers might be better off getting lower cost, but still good quality camping gear.
