How to change currency settings on Etsy?
To set the currency for your shop:
- Sign in to Etsy.com.
- Click Shop Manager.
- Click Finances.
- Click Payment Settings.
- Click Currency.
- Select your preferred currency.
- Choose whether you would like the converted price on your current listings to be rounded to the nearest whole number.
- Click Change Shop Currency.
How can I get a refund on Etsy?
To refund an order:
- On Etsy.com, open Shop Manager.
- Select Orders & Shipping.
- Choose the … (ellipsis) icon next to the order you want to refund.
- Choose Issue a refund.
- Select a Reason for issuing a refund and add an optional Message to buyer.
- If you want to refund the entire transaction, choose the box by Issue a full refund. ...
- Select Review refund.
- Select Submit.
How to make things to sell on Etsy?
- Seeds – You might not have realized it, but you can sell seeds on Etsy. ...
- Plants – Plants, especially house plants, are in huge demand this side of the Coronavirus Pandemic. ...
- Rocks – Yes! ...
- Candy – Homemade and handmade specialty candy are perfect to sell on Etsy. ...
- Cases and Covers – Handmade covers and cases are easy to make if you have the skills. ...
How to get started on Etsy?
The Ultimate Guide to Starting an Etsy Shop
- Setting up shop. Your Etsy shop name is the foundation for your brand. ...
- Your first sale. Learn more about how to keep your shop competitive with tips for appealing to prospective buyers, reducing shipping costs, and resolving unexpected challenges.
- Growing your business. ...
- Additional resources for sellers. ...
See more
Do Etsy sellers have to accept returns?
How do refunds and returns work on Etsy? Sellers aren't required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.
Who pays for returns on Etsy?
Etsy is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns.
Does Etsy back their sellers?
In many cases, order issues can be resolved directly with the seller, or items can be returned according to the seller's return policy. However, we believe that you should always get the item you ordered or get your money back, so when those expectations aren't met, Etsy will step in to support you.
Can you say no refunds on Etsy?
Can You Say “No Refunds” on Etsy? No, Etsy doesn't allow you to set a “no refunds” policy in their policy editor. If you want to set a “no returns” policy and you are selling outside of the EU you must make this clear in your listings and all communication with your customers.
Do sellers pay for return shipping?
You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Learn more about what to do if: The seller is paying for return shipping.
Can you get scammed on Etsy?
Buyers can get scammed by individual sellers on Etsy. However, Etsy is committed to protecting its buyers and reimbursing them if scammed. A buyer must complete payment for an item before the seller ships it. So there is the possibility of paying for an item that the seller never ships.
What is Etsy seller protection?
Etsy Seller Protection offers assistance to eligible sellers in the event of a dispute with a buyer. To qualify for Seller Protection, you must comply with our Seller Protection Policy and remain in good standing with Etsy. Good standing means that you: sell qualifying items. ship orders on time.
Can you sue someone on Etsy?
Yes, you may be able to sue a seller on an online marketplace like Etsy if the seller copies your works and sells them. Under copyright law, you have intellectual property rights in original visual works you create, such as a photograph on a t-shirt or a design on a mug.
What happens if Etsy seller doesn't respond?
If an Etsy seller doesn't respond to a message within 48 hours, send another message, or use an email address to verify that the original message wasn't received. It's possible that the first message didn't get delivered, so it's important to check before reacting negatively.
How long do you have to return on Etsy?
Etsy allows refunds within 180 days of the transaction. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.
How do I pay return postage on Etsy?
Click the Completed tab. Click Create return label under the original postage label number on the order. Enter the package details. You'll see an estimated cost for the postage label, but you won't be charged until the buyer uses the label.
Who is responsible for return postage on faulty goods?
Who pays postage for returns? The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
How do I refund a customer on Etsy?
If you use Etsy Payments, you can refund your order through your Shop Manager:On Etsy.com, open Shop Manager.Select Orders & Shipping.Choose the … (ellipsis) icon next to the order you want to refund.Choose Issue a refund. If you want to partially refund the transaction, enter the Amount to refund next to the item.
How do I refund a purchase on Etsy?
Requesting an Etsy Refund OnlineSign in to your Etsy account.Click on Your Account.Click on Purchases and Reviews.Select Help with Order next to the order you want to have refunded.Click on Message Seller.Type in the message saying what you want to get refunded.Click on the arrow icon or press Enter to send the request.
How do refunds and returns work on Etsy?
Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.
What are shop policies?
Each seller on Etsy is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.
I still need help
If you messaged the seller, and opened a case, and you didn’t receive the help you need, select Contact support at the bottom of this page and we'd be happy to help.
How Strict Is The Etsy Return Policy?
The policies are dependent upon the seller in question, so there is no one size fits all answer to this query.
Who Pays For Returns On Etsy?
Typically the buyer is the one who pays to return an item on Etsy, but this is always a case by case basis.
Does Etsy Have Free Returns?
If the seller from whom you purchased your item accepts returns, you will have to reach an agreement with them regarding return fees. It is possible that they will cover the fees but it is equally possible that you will have to.
Can I Return Etsy Products After Use?
Some sellers will not have a problem with this, but some will not accept returns if you have used their products. Naturally this also depends on the product in question. Each seller has the right to set their own policies, so you will have to reach out to your seller specifically to find out the answer to this.
Does Etsy Accept Returns After 30 Days?
This depends on the personal policy of the seller from whom you purchased the item. Some stores don’t accept any returns, some will only accept them within one week, and some will allow for returns whenever.
Why is it so hard to return items on Etsy?
Returning items on Etsy can be difficult because you’re not dealing with the company but with the seller on this online platform. The company is only a mediator that finds solutions for issues between buyers and sellers. Every seller or shop has different return and refund policies.
How long does it take for an Etsy refund to be issued?
Etsy allows refunds within 180 days of the transaction. If more time passes, you’ll have to negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.
What happens if a seller doesn't accept my return?
If the seller doesn’t accept your return, the product is not as described, or it was delivered late or not delivered at all, you can initiate a return with Etsy. In case the seller’s return policy doesn’t state anything about returns, they can deny your request.
Can you return merchandise that was delivered late?
Authenticity. You can only return merchandise that was delivered late if: You ordered the items for a specific event or date. They become useless after the date. Seller didn’t adhere to their processing and shipping policy or the date you agreed on via Messages on the platform.
Do sellers have different returns?
Every seller or shop has different return and refund policies. You need to check the seller’s return policy first, and if you’re eligible for a return, you can request it.
2. Communicating with Other Etsy Members
You can use Etsy’s Messages (“Messages”) tool to communicate directly with sellers or other Etsy members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:
3. Purchasing an Item on Etsy
When you buy from a shop on Etsy, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Etsy, you agree that you have:
4. Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
5. Creating and Uploading Content
As a member of Etsy, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
6. Reporting a Problem with an Order or Returning an Item
Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using Etsy’s case system, you understand that Etsy may use your personal information for the purpose of resolving disputes with other members.
