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Can I return an opened Fitbit?

Fitbit.com 45 Day Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund.

How do I return a Fitbit Product?

To qualify for a refund, all the following conditions must be met: A return authorization must be requested from our customer service team within 45 days of your purchase date. To request a return authorization, please contact Customer Service here. You must return the Product to Fitbit to receive a refund.

Can I exchange my Fitbit?

At this time, we don't offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool.

Will Fitbit replace a replacement?

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. To obtain warranty service, you must have a return authorization.

What is Fitbit's warranty?

one-yearFitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period.

How do I get a free replacement Fitbit?

You must contact Fitbit support via Twitter, email, phone call, or live chat to make any warranty claim. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any required return authorizations.

How do I replace my Fitbit?

Use the Fitbit App on your phoneOpen the Fitbit app > Today tab> and tap your profile picture or icon.Choose Set Up a Device.Select your replacement Fitbit model and follow the on-screen instructions.

How long should a Fitbit last?

On average, a Fitbit will last somewhere between one and two years if it is kept in excellent shape. But with normal use, they last about 16-18 months. The quality of the Fitbit's hardware, water resistance, frequency of cleaning, battery health, reset frequency, and which Fitbit model you buy.

Can you return Fitbit to Best Buy?

You should be able to return the Fitbit within the 15 day return/exchange period (Elite - 30 days & Elite Plus - 45 days). If you are outside those time frames, then you would need to contact the manufacturer directly for service under their 1 year warranty. Did you purchase a Geek Squad Protection plan?

Does Fitbit break easily?

Fitbits are designed to be durable and last a long time, but they can still break if they are not properly taken care of. Here are a few tips on how to prevent your Fitbit from breaking: While these devices are designed to be tough, they are not indestructible.

What should I do with my old Fitbit?

"If you have a Fitbit you no longer use, or extra chargers or bands, please send to RecycleHealth.com, a 501(c)(3) charity that refurbishes wearable activity trackers for under-served populations."

How long is Fitbit versa warranty?

one-yearBest answer: Like most Fitbit products, the Versa 2 comes with a standard one-year limited warranty that covers manufacturer defects but not incidental damage. Additional coverage can be purchased from Fitbit or third-party providers.

How does Fitbit refund work?

0:000:56How Long Does It Take to Get Fitbit Ionic Refund? - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou need to send back your ionic. And if you look at the materials they'll send out it says you'llMoreYou need to send back your ionic. And if you look at the materials they'll send out it says you'll receive your refund within three to six weeks.

Can you return Fitbit to Best Buy?

You should be able to return the Fitbit within the 15 day return/exchange period (Elite - 30 days & Elite Plus - 45 days). If you are outside those time frames, then you would need to contact the manufacturer directly for service under their 1 year warranty. Did you purchase a Geek Squad Protection plan?

Can you return Fitbit to target?

Enjoy free & easy returns We're happy to accept returns for a full refund within 90 days for most items. Add an extra 30 days if you paid with RedCard. And you have up to a year to change your mind on Target owned brands or registry items.

How long is a Fitbit warranty UK?

Fitbit warrants to the original purchaser that your Fitbit Products that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) or the United Kingdom (UK ...

What Are the Terms of the Fitbit Return Policy?

If you are unsatisfied with your Fitbit in any way, you are eligible for a full refund under the following three conditions:

Does Fitbit Offer Full Refunds?

Yes— if you meet the conditions of the Fitbit return policy, you will be eligible for a full refund on your purchase.

Where Do You Find Your Return Authorization Number?

You will receive a return authorization number after you initiate the process. The procedure for acquiring one depends on your location:

Does Fitbit have a warranty?

Yes—Fitbit offers a manufacturer’s warranty that covers defects.

How long is the Fitbit warranty?

Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in ...

How long do you have to return Fitbit?

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding subscription purchases such as Fitstar and Fitbit Premium.

Is Fitbit liable for any damages?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Does Fitbit have a limited warranty?

This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized “Fitbit” trademark, trade name, or logo affixed to it. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Product Warranty does not apply to products with the “Made for Fitbit” or “Works with Fitbit” logos or Tory Burch for Fitbit accessories. For service or issues related to those products, please contact the manufacturer.

Can Fitbit be lost during warranty?

It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website ( help.fitbit.com ).

Is there a limit on implied warranties?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Does Fitbit warranty apply to scratches?

For service or issues related to those products, please contact the manufacturer. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.

How Strict Is The Fitbit Return Policy?

Given that you can return your unwanted Fitbit for any reason we have decided that the return policy is not very strict at all. They seem to be very understanding and give you a generous 45 day window to return your purchased Fitbit for a refund.

Does Fitbit Have Free Returns?

We were unable to discern whether returns are free when returning an item to Fitbit. Despite looking closely at their website we didn’t find an answer to this commonly asked question. We did, however, find that Fitbit is unable to reimburse you for shipping costs if you return an item for a refund,

Can I Return Fitbit Products After Use?

Yes. You can return your Fitbit after you try it out as long as you adhere to the policy requirements for making a return. This means your Fitbit must be in good condition (as must the accessories). You must also return it in the original packaging and include all accessories. Returns must be made within 45 days of purchase and you must have a return authorization code.

How Long Do Fitbit Refunds Take?

We would hazard a guess that it would take around the industry standard of 7 to 10 business days to receive your funds.

Does Fitbit Accept Returns After 30 days?

Yes. You have 45 days to return your Fitbit to the company after you purchase it.

How long is the warranty on Fitbit?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

How to get a Fitbit warranty?

To obtain warranty service, you must have a return authorization. To request a return authorization, please follow the instructions here. The return authorization number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.

How long is a replacement warranty?

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

Where are limited product warranties governed?

These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

Is there a limit on implied warranties?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Is Fitbit liable for any damages?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Does Fitbit warranty cover scratches?

These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply.

What is a Fitbit Community Council?

Fitbit Community Council members are a select group of volunteers who share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

How long do you have to return Fitbit?

If you got it from the fitbit online store then you have 45 days to return it for a refund, for any reason. This is separate from the warranty which runs for 1 or 2 years depending where you are but this only provides for a replacement in the event of a defect, not a refund. Details are at http://www.fitbit.com/returns.

How to get a Fitbit warranty?

To obtain warranty service, you must have a return authorisation. To request a return authorisation, please follow the instructions here. The return authorisation number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.

How long is the warranty on Fitbit?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

Is there a limit on implied warranties?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Does Fitbit warranty apply to scratches?

For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.

Do you have to deliver Fitbit to the address?

You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.

Is Fitbit responsible for lost data?

It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.

Can Fitbit be repaired?

Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back-up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isn’t responsible for any loss, use or disclosure of any data that is on the device.

How long is the warranty on Fitbit?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

How to get a Fitbit warranty?

To obtain warranty service, you must have a return authorization. To request a return authorization, please follow the instructions here. The return authorization number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit in the return authorization. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.

Is there a limit on implied warranties?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Is Fitbit liable for any damages?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Does Fitbit warranty apply to scratches?

For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.

Can Fitbit be repaired?

Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isn’t responsible for any loss, use, or disclosure of any data that is on the device.

Is Fitbit responsible for lost data?

It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.

Limited Product Warranty

Remedies

• If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of su...

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How to Obtain Warranty Service

Exclusions and Limitations

Implied Warranties

Limitation of Damages

Governing Law