365 days to change your mind
We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging. Smaller orders and articles with a total weight of less than 10kg, and can fit in a parcel of 60x50x50cm or less, can be returned using CollectPlus.
Love it or exchange it
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
Save time with your in-store return
The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store or via the IKEA website in Australia. This includes any purchases made via phone.
How to return
Return to any IKEA store (excluding IKEA planning studios) for free 7 days a week.
Mattress exchange policy
Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.
Good to know
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.
How long do you have to return a check after 365 days?
Unfortunately, you don’t have any return options after 365 days.
What to do if they can't find your purchase?
If they’re unable to find any trace of your purchase, ask that they issue you a merchandise credit for the lowest selling price within the past 365 calendar days. They often will if you’re polite.
How many times can you exchange a mattress?
You’ll have to exchange it for another mattress and you can only do this once within a 365-day window.
When you put a bookcase together and throw a book on it, is it used?
But the term “unused” is very subjective in this case. Technically, when you put a bookcase together and throw a book on it, it is used.
Is Ikea a return policy?
IKEA has been the world’s largest furniture maker since 2008. The liberal IKEA return policy is no doubt a big part of their popularity among shoppers. But as with any return policy, there are always some nuisances that aren’t answered on the company’s website and typically require a phone call to the store.
Does Ikea take used items back?
From what I’ve read online, IKEA is fairly generous in what they term as “used” and “salable” and will take most items back without a hassle.
Do I need to contact IKEA to return an item?
I was told by an IKEA representative that the “purchase holder will need to contact IKEA or take the item back to the store as they have purchased the item.”
