- For approved returns, Mercari provides a free shipping label to the Buyer. ...
- Refunds are also issued to the cardholder if the bank or issuer provides adequate evidence that the purchase was made without the cardholder’s knowledge.
- Refunds will be processed no later than 10 days after a written refund request has been received and substantiated.
How do I get a refund from Mercari?
- Returned request approved, but Buyer does not return the item back to the Seller after seven days from receiving.
- If the Buyer does not contact Mercari within the Return timeframe when Returns are accepted upon Seller’s approval.
- Prohibited, hazardous or illegal items are not eligible for a return
How does Mercari protect buyers?
How does Mercari protect buyers? We’ve got you covered. When you buy an item, we hold payment from the seller until you confirm you’ve received your order and it’s as described in the listing.
How to request refund on Mercari?
- Visit the Mercari Help Center page
- Click on the blue Contact Us button
- Choose the Returns option from the list
- Select I want to learn about returns
- Complete the form by adding personal details and explaining the reason for your dissatisfaction
- Attach at least four pictures showing the item from all sides and the appearance of the packaging
Does Mercari offer partial refunds?
The next step is usually a return process, but this isn’t always the case. The Mercari refund policy offers no partial refunds—the only option is to return the whole order and receive full compensation. The platform rules encourage users to initiate all transactions through the Mercari app, as otherwise, customers’ rights will be at risk.
Do Mercari sellers have to accept returns?
Sellers are required to accept all returns approved by Mercari.
Who pays for returns on Mercari?
For orders using a Mercari prepaid label, the cost of return is covered. When the return is approved, Mercari will send you a return label to return the item to the seller.
How does Mercari return policy work?
Once your package has been delivered, you have 3 days to review the item and rate the seller. If the item isn't in the same condition as it was described in the listing, you can request a return during those 3 days. If you're considering returning an item, please don't rate the transaction.
Can Mercari deny a return?
All Sales Final. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: Returned request approved, but Buyer does not return the item back to the Seller after seven days from receiving.
Can I get a refund and keep the item Mercari?
Mercari doesn't process or permit partial refunds. Instead of receiving a partial refund, we recommend that the buyer decide whether they want to keep the item or return everything to the seller to receive a full refund.
What happens when a buyer requests a return on Mercari?
When a buyer requests a return, we'll ask for some photos of the item. Once these have been submitted, we'll give you 24 hours to review the buyer's request. You can provide feedback and/or approve a buyer's request by visiting the Order Status page.
How are sellers protected on Mercari?
In order to be eligible for Mercari's Seller Protection, we ask that you only list items permitted by Mercari's Terms of Service, ship your items on time, and provide accurate descriptions and photos in your listings. The buyer should know what they're getting.
Can sellers get scammed on Mercari?
The question, though, has evolved to: "Are there buyer scammers on Mercari?" And the answer to that is consistent with other platforms – from old-time players like eBay and Amazon to currently popular ones like Poshmark – YES. We've listed below three typical scams on this platform.
Does Mercari protect buyers?
Buy with confidence. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item.
Can a seller get scammed on Mercari?
The question, though, has evolved to: "Are there buyer scammers on Mercari?" And the answer to that is consistent with other platforms – from old-time players like eBay and Amazon to currently popular ones like Poshmark – YES. We've listed below three typical scams on this platform.
Are sellers protected on Mercari?
To provide peace of mind for your shipments, we include up to $200 Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local.
Mercari Return Policy in a Nutshell
The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. You have to verify the product’s correctness within three days from delivery to be eligible for the return.
What Are the Mercari Return and Refund Rules?
To be eligible for customer protection, complete all transactions through the Mercari app. Make sure to commence the refund procedure through Mercari, as well. You should disregard the platform or the merchant you purchased goods from because:
How Can I Return the Faulty Item and Get a Refund?
When you determine a product’s flaw, contact the company. Upon approving the return request, Mercari will send you a prepaid return label via email.
What Should I Do if a Damaged Item Poses a Safety Risk?
Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. In those cases, Mercari won’t insist on sending the product back. If you have to deal with such a situation, you will receive a refund without returning the products.
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What Merchants Can DoNotPay Initiate a Return From?
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How to get mercari credits?
Click on the “get the app” button. Download the Mercari app. Register a new Mercari account. After you’ve signed up, tap on your profile name , go to “Settings” to check that you’ve successfully received the credits.
Is an item delivered?
Item is not as described. Item is not delivered. This is still subject to debate and may work either in favor or even against you depending on if you are a buyer or seller. But there’s a lot you can do to increase your chances for a smooth transaction, by playing by the rules without taking shortcuts.
Does Mercari have insertion fees?
No insertion fees and low commission. Mercari credits, contests, and occasional coupons help entice buyers to stick around. The ability to rate buyers. Most buyers are wonderful, but every now and then you’ll get a buyer that you want to (and should) warn other sellers about.
Is Mercari a legit company?
They were awarded the "Emerging Leader Award" at the Japan-US Innovation Awards Symposium in 2016. [ 1] So the simple answer is that yes, they are legit.
Does Mercari allow returns?
If the buyer wants to return an item due to buyer’s remorse, Mercari allows the seller to accept or deny the request. They only mandate returns if the seller is in the wrong. Mercari also takes extensive steps to avoid return fraud. The Bad. Mercari is designed for casual sellers and isn’t optimized for professional sellers.
Silent buyers are great
Had a buyer immediately buy a listing I posted. No messages/offers nothing. Not even a profile picture. The review they left was 5 stars and nothing more. I kinda like that simple and easy. I just kept feeling like they were gonna message at some point, but no.
What a pleasant surprise!
4 stars is fine but the transaction went so smooth! I was curious. This person was a brand new, no reviews user. Maybe I lucked out! I thought it was so nice they made the effort.
I actually brought this, I shall update when it gets here
The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online.
Offer purchase
Question was I wrong I and the buyer.. I just wanted the item I ordered and they tried sending something else after accepting my offer..
I regret not taking you guys advice about the ounce scale
So I dont weigh my packages its always a guesstimate. One of my guesstimates was wrong and now the package is lost. The place where I dropped it off doesn't know where it is, my local post office doesn't know, and customer service says its postage due and was sent back to me in my mail box but its not there.
Mercari adds search within seller's listings feature!
Mercari has literally just released the ability to search a single seller's listings. I noticed it on desktop today when clicking on my profile to see my recent items! This is AWESOME SAUCE!
