T-Mobile Phone Return Policy T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone.
Full Answer
What is the return policy for T Mobile?
- You must return your Device in its original package with all original contents, undamaged and in good working condition with no material alterations to the Device’s hardware or software.
- Accessories or other items received as part of a promotional offer (e.g. ...
- Limited edition and some other Devices may not be refunded or exchanged.
What is T Mobile return policy?
Return to a T-Mobile store
- You can return the device to a store only if you haven't started a return order yet. ...
- Use the Store Locator to find a T-Mobile store near you.
- Bring the device, all accessories, and any original content with you when you head to the store.
How to return T Mobile phone?
How to switch providers
- Ask your current provider about canceling. Contacting your current internet provider isn't always necessary at first, especially if you're moving and know your new address won't be eligible for service.
- Hear what they have to offer. ...
- Sign up with your new provider. ...
- Save the date. ...
- Make one last phone call. ...
- Return your equipment. ...
Is T-Mobile prepaid better than MetroPCS?
Metro charges affordable rates for international plans, but T-Mobile provides far better coverage and service. T-Mobile is the better option for consumers who want a top-tier experience. They'll receive unlimited everything with no deprioritization. Also, extra perks like T-Mobile Tuesdays and a half-dozen other benefits are available.
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Can I return my phone to T-Mobile after 14 days?
T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
What is the restocking fee at T-Mobile?
You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.
Can you return a phone you bought from T-Mobile?
Return your device at any T-Mobile store within 20 days. A restocking fee will be charged for the return. Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can you return an iPhone after opening it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How do I get a refund from T-Mobile?
To request a payment refund, contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.
How long do you have to return a new phone to T-Mobile?
Returns need to be made within 14 days! All returned devices have a restocking fee that is usually $50 or more.
How much is a restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
What is a restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Is a 7 day return policy legal?
Some stores set specific terms or a time frame as to when an item can be returned—it can be seven days to 30 days. There is no hard and fast rule on the period, but you need to take into consideration the nature of the item purchased and the express/implied warranties mandated by law.
How long does a buyer have to return an item after a case is opened?
It is most definitely 5 business days. If you go into your returns center and click on the details for the return, there will be a line at the top stating something like “We have asked the buyer to mail the item no later than (insert date here).” That date is 5 business days after you accepted the return. Correct.
Can I return my iPhone after 30 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Do I have to pay restocking fee?
At many retailers, restocking fees are allowed as long as the fee is clearly disclosed and as long as it isn't charged if you're returning an item because of a defect or missing part, or because it wasn't what you ordered.
What is the average restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Does T-Mobile have a cancellation fee?
While you should always read your own contract, according to T-Mobile it typically does not charge early termination fees. Be aware that they do is charge restocking fees and this is something you may have to pay if you return equipment and cancel your contract early.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
Does T Mobile have a return label?
To ensure the process runs as smoothly as possible, we will get you a return label at no extra charge!
Does T Mobile have an item return request?
To help you handle returns with ease, our AI-powered app is enhanced with a cool feature— Item Return Request! If you want to avoid all the tedious steps to complete a return with T-Mobile, you should::
How long does it take for a label to arrive in an email?
Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.
Is Coverage device return free?
Coverage device returns are free of shipping and restocking charges.
How long does it take to get a refund from T Mobile?
T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.
How to find a T Mobile store?
Firstly, you need to visit the nearest T Mobile store. You can locate the nearest store by visiting the company’s store locator.
What happens if you can't verify your purchase?
If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.
What to do if you don't have a packing slip?
In case you don’t have the packing slip, Academy will try to help you obtain a copy of the packing slip.
What is required to return merchandise?
The returned merchandise must be in original packaging with all parts, paperwork and accessories.
How long does it take to exchange a product?
Want to exchange your items? You can exchange your products within 14–20 days of purchase. Remember that the shipping costs have to be paid by you.
How long does it take to return a SIM card?
However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).
What is a T mobile?
T-mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company. T Mobile has such a big collection of cellular phones, tablets, PCs, wireless PDAs, and other mobile accessories.
How long does it take for a refund to be processed by USPS?
Your refund will be arriving by USPS ground mail within 10 business days from the approval date
Do you have to pay a restocking fee?
You may be required to pay a restocking fee.
Does T-Mobile Provide Refund?
The requirement for a refund and the time frame you can expect will vary based on the refund method.
How long does it take to return a device?
Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.
Is a device upgrade refundable?
Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.