Full Answer
What is Value City Furniture's claim policy for damage to furniture?
All claims regarding visual damage on new furniture must be called in or emailed into our customer service dept. within 7 days of delivery or pick-up. Value City Furniture reserves the right to: Inspect damaged merchandise in your home. Provide service in your home or our warehouse.
Does Value City Furniture have an in-store credit?
If the same item is not available, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will issue an IN-STORE CREDIT towards new merchandise. Accessory items are warranted for a period of 90 days. " AS-IS" items carry no warranty and the sale is final (except where prohibited by law).
What is the return policy for items purchased at the store?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
What is the Value City Furniture/American signage furniture deduction?
After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.
What is the return policy at Value City?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
Can I return a couch to City Furniture?
Item must be in new, unused condition in the original packaging. Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
Can you return American Signature Furniture furniture?
Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery. Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse.
Who has the best return policy on furniture?
IKEA. IKEA is hands down the best furniture retailer for online returns. The Swedish company has a "no-nonsense return policy" offering customers "365 days to change your mind." That's an entire year!
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
Can you return furniture after assembly?
It is safe to say that attempting to return partially assembled furniture is a bad idea. And if you are planning to return fully assembled items, make sure they are in tip-top condition and that you are not missing any pieces.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Does Value City do layaway?
While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
What is pure promise?
Pure Promise is a 5 year worry-free protection plan for your furniture. It covers stains, accidents, and structural damage to fabric, leather, and wood items. A Certified Service Technician responds to all incidents. Trained Professional will repair or replace damaged items.
Can you use your Ashley credit card at City Furniture?
Where can I use my Ashley Furniture credit card? The Ashley Advantage card can only be used to shop in-store at Ashley HomeStore or online at ashleyfurniture.com. You can't use this card at other retailers or to take out money from an ATM.
Does Value City do layaway?
While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered.