To request a refund:
- Go to WooCommerce.com > Account > Orders
- Select the order number of the product you want to refund.
- Select the ellipsis icon (three dots) next to the order total column. ...
- Click the link to Request a refund. ...
- Select a refund reason from the drop-down menu and add details about your reason for the refund request.
- Select Request Refund.
What is return refund and exchange for WooCommerce?
Return Refund and Exchange for WooCommerce lets you create a simple refund management system stuffed with the organized refund, exchange, wallet, and cancel order features. It eliminates on-call complaints and helps in managing returned stock.
What is the return and warranty tool in WooCommerce?
WooCommerce Returns and Warranty is a powerful tool for managing, selling and processing warranties and handling return requests within your WooCommerce workflow. Returns are a necessary part of most businesses, and now they can be easily managed. Have multiple terms and costs for warranties on a single product
How do I manually install and update my WooCommerce store?
The manual installation method involves downloading our Return Refund and Exchange For WooCommerce and uploading it to your webserver via your favorite FTP application. The WordPress contains instructions on how to do this here. Automatic updates should work like a charm; as always though, ensure you backup your site just in case.
How to access return shipping labels in WooCommerce?
Customers can access return shipping labels from the order details page. The plugin would cost you $79 for a single site subscription. 5-site subscription is $99, and a 25-site subscription is available for $199.
How do I add a return policy in WooCommerce?
Navigate to the General Settings window from the dashboard Invoice/ Pack Slip. Insert the common info used across all the documents in the General settings window. Input the text for the return policy in the Return policy/conditions field. Upon saving, you can use the same return policy in all WooCommerce documents.
What is the policy for return?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Are return policies legally binding?
Your Return & Refund Policy is a legal agreement that also exists out of maintaining transparent business practices and good customer relationships. It's a legal agreement with terms binding both you and your customers.
Is a return policy mandatory?
Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
Can a shop refuse refund?
For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.
How do you nicely tell someone no refund?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
How do I deal with no refund policy?
Use Plain Language. When it comes to wording your no refund policy, keep it as simple and straightforward as possible. Avoid legalese and forceful language such as “you must” or “you need to.” Make the refund process easy to understand for your customers.
How do you get around a no return policy?
Here's how to get your money back on absolutely anything:Find out the return policy before you pay.Proof of purchase goes a long way.Be strategic with in-store returns.Use this secret weapon.Get money back for shoddy services too.Get your credit card company involved.Get your money back for credit card late fees.More items...•
How important is a return policy?
A concise and clear return policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product.
Is it legal to sell returned items as new?
In the US, selling used items as new is against the law and considered a criminal act. But there are many stores and companies who choose to ignore this law. Those who fear lawsuits, sell customer returns to secondary markets or as open products.
What is a reasonable refund policy?
Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
How do I make a return policy?
8 Best Practices For A Great Ecommerce Returns Policy:Don't hide your policy. ... Never (ever, ever, ever) copy and paste. ... Use plain English. ... Avoid the scary stuff. ... Outline what they can expect from you. ... Set expectations for your customer. ... Educate your staff. ... Be prepared to eat the cost of your mistakes.
What makes a good return policy?
A concise and clear return policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product.
What does the Consumer Protection Act say about refunds?
Does the Consumer Protection Act (CPA) require the retailer to refund unopened goods bought in error with a slip, two days after purchase? No. Legally, retailers aren't compelled to take back non-defective goods at all. The CPA doesn't cover the return of non-defective goods, at all.
What is a refund and return policy?
The words return and refund are often used interchangeably, but they are not synonymous. While the return is when a buyer sends an item back to the seller, the word refund means giving the buyer his money back.
Types of WooCommerce returns and refund policies
There are mainly four types of return and refund policies based on what you sell on your site –
Best practices to write a WooCommerce return and refund policy –
Return and refund policy is a very crucial thing. A single mistake in the policy page may affect your website and business in an adverse way. You may lose some of your valuable customers. So, be very careful while planning your policies and writing them on your web pages. Here are some tips –
How to write a WooCommerce return and refund policy?
The statements in your WooCommerce return and refund policy should convey a clear message. There should not be any kind of confusion among the readers when they go through the policy.
Easy way to create a WooCommerce refund and return policy with WP Legal Pages Pro
You can easily create a policy page using WP Legal Pages Pro. It is a refund policy generator WordPress plugin that comes with many professional lawyers drafted templates.
Where to add the WooCommerce return and refund policy on your website?
Adding a refund policy to your WordPress website is even simpler than you think. You can do it yourself within a few minutes. All you need to do is follow the steps below –
Conclusion
Hope we could give you some valuable insights into how to plan a WooCommerce return and refund policy. Follow the guidelines and within minutes you will be able to create a quality return and refund policy page on your website. Even if you don’t have any coding knowledge, you can do it with just a few clicks.
1. Have a clear, written policy
Let’s start with the basics — creating a crystal clear policy in written form that leaves little to interpretation. A well-considered and detailed statement will mean less miscommunication, confusion, hassle, and headaches for your employees and customers.
2. Make your return policy easy to find and understand
On your website, add it in the footer navigation, FAQ page, product page, cart, checkout, and any customer service or support menus. Include it in your confirmation or follow-up emails and receipts.
3. Be more lenient and flexible
According to a University of Texas study, more lenient return policies led to increased purchases. Researchers also found that extending the return window led to fewer returns.
4. Make the process quick and easy
In addition to the tips above, the process or platforms used to handle returns should be easy to learn and efficient to use. Good news — if you use WooCommerce, you already enjoy a tool offering easy returns and refunds (more on this later).
5. Be friendly
Neither party usually enjoys the returns process and your customers aren’t always thrilled. Don’t make things worse by acting rude or irritated during the transaction. Take responsibility and don’t blame the customer. Note IKEA’s headline at the top of their returns page: “It’s OK to change your mind!”
6. Make returns a sales opportunity
Some stores extend their return period for members. Others make the process easier for email subscribers, who you can reach in the future with discounts and sales.
7. Be on alert for fraud
Fraudulent returns are a significant and growing problem. Common schemes include returning stolen merchandise, using false or stolen receipts, and buying something to use with the plan to return it.
What is the advantage of store credits?
The advantage of store credits is that customers can use it for multiple purchases of different value. You can specify an expiry date too until the coupon will be valid. In specific cases, offering store credits in place of refunds would help you reduce the loss in case of returns. The plugin is quite easy to use.
What does it mean when other users talk about your product?
What other users talk about your products means more than the product information that you provide on the store. So, you need to make sure to give the required attention to product reviews. Here is a plugin that can help enhance your WooCommerce product review strategy.
What is a return policy?
That means it is a very important factor that has influence over the purchase decision of your customers. So, crafting a return policy is one of the first things you need to manage when you start your store. You also need to make arrangements to handle the logistics of the return, and how a refund will be processed.
How to reduce the shock of a refund?
Store Credit. A great way to reduce the shock of a refund is to offer store credit to customers. That way, you can make sure that the customer will make a purchase on your store itself. You can use this strategy on certain types of refunds, where customers wouldn’t mind the store credit option.
How important is a return policy?
As mentioned above, crafting a return policy is one of the most important steps in store management. How lenient you want it to be is something you have to base on your product range and customer base. However, an interesting fact pointed out by expert analysis of several eCommerce stores is that a flexible return policy helps to increase repeat purchases. The chances of customers buying from you again increases considerably, when they have experienced a hassle-free return with your store. And to assert this fact, there are studies that say customers prefer to not shop from you, if your return policy is harsh and tiresome.
Why is flexible return policy important?
However, an interesting fact pointed out by expert analysis of several eCommerce stores is that a flexible return policy helps to increase repeat purchases. The chances of customers buying from you again increases considerably, when they have experienced a hassle-free return with your store.
How long do you have to return a product?
You must have definitely thought of a deadline within which customers can return a product they purchased. The general deadline that a lot of stores maintain is 30 days. However, according to studies, increasing this deadline also won’t be a bad idea to help with returns. Apparently, the longer a customer uses a product, the more attached they will get to the products and the chances to return will reduce.
How to install return refund and exchange?
To do an automatic install of Return Refund and Exchange For WooCommerce, log in to your WordPress dashboard, navigate to the Plugins menu, and click Add New. In the search field type “Return Refund and Exchange For WooCommerce” and click Search Plugins.
What is refund and exchange in WooCommerce?
Return Refund and Exchange for WooCommerce lets you create a simple refund management system stuffed with the organized refund, exchange, wallet, and cancel order features. It eliminates on-call complaints and helps in managing returned stock. Customers can request full or partial refunds (based on return policy). The whole process goes under a dedicated and streamlined mailing system that keeps both parties on the same note. Ultimately, it leads to high customer satisfaction.
Can merchants add a different subject line?
Merchants can add a different subject line and content for every scenario. They can also use Shortcodes to add elements in the email content. 4) Efficient Tax Handling. With our Refund and Exchange plugin, merchants can handle the tax on the refund products easily.
Can merchants add multiple reasons for refund?
Merchants can add multiple reasons for a product refund. Customers can select any of these reasons while asking for a refund. 3) Mail Notification For Refund. Merchants can notify the customers for different scenarios for the product refund.