roku return policy

Full Answer

What happens when I cancel my subscription on Roku?

When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the channel until then. If you do not see an option to manage a subscription on your Roku device or on the My subscriptions page at my.roku.com, contact your service provider to manage the subscription.

How do I Find my Roku subscriptions?

When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.

What is the Roku channel store payment method?

The payment method linked to your Roku account allows you to purchase subscriptions to channels for popular services through the Roku Channel Store.

Does Roku have any warranty?

Roku warrants the player hardware against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase ("Warranty Period") if used in accordance with the documentation provided with the player.

How do I return a Roku order?

How do I return my order?From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.Select Continue.From the same pull-down menu, choose Manage, return or replace my roku.com order.Select Return or Replace. ... Verify the order date and order number match your records.More items...

Can I return opened Roku to Walmart?

Walmart will accept returns within 90 days after purchase. This applies to all products, with a few exceptions, such as the following: Electronics including but not limited to computers, camcorders, digital music players, and GPS units must be returned within 15 days with receipt.

Can I return a Roku to Walmart without a receipt?

Walmart generally has a 90-day return policy for items, with or without a receipt. Electronic equipment, however, has a shorter return time and a few stipulations--and shoppers can only return electronics to the store.

Can I return my Roku to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

How do I cancel a Roku purchase?

Cancel or unsubscribe from a mobile device or PCGo to my.roku.com on your computer or smartphone.If prompted, sign into your Roku account. ... Scroll down and select Manage your subscriptions.Locate the channel under Active Subscriptions and select Cancel subscription.Select a cancelation reason to complete the process.

What items Cannot be returned to Walmart?

If your area is still restricting in-store returns and exchanges, these are the items that you won't be able to return:Food.Paper goods.Home cleaning supplies.Laundry soap.Pharmacy.Health & beauty.Apparel items.

Does Walmart let you return opened electronics?

Return damaged items within the initial 90 days. If your product is damaged or defective, it can still be returned within the first 90 days if you have a receipt. This even counts for products that have been opened. The same applies for prescription glasses (60 days) and electronics (30 days).

What is Walmart's return policy for electronics?

Walmart's 90-day return policy covers most of its items, but there are some exceptions: 14 Days: Prepaid wireless phones. 30 Days: Most electronics like PCs, tablets, laptops, TVs and cameras. 60 Days: Prescription glasses, contacts and hearing aids.

Does my Roku need to be replaced?

If your current Roku is doing everything you need there is no reason to upgrade it. Now if you find a service is not supporting your Roku and you want that service, then upgrade. But if your current Roku player is offering you all the content you want, don't bother to upgrade.

Is my Roku TV broken?

If your Roku device is not working, a simple restart can often fix the issue. You can set your Roku back to its original state by performing a factory reset, but that will wipe all settings, preferences and data from the device.

How do I know if my Roku needs to be replaced?

Go to your Roku's Home screen and select SETTINGS > SYSTEM > ABOUT > OK. The model number will be listed at the top. If need be, you can cross check the model number with this list. Streaming TV technology has advanced significantly over the past 5 years.

How do I dispute a Roku charge?

You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu.

Why am I getting charged for Roku Channel?

Even the Roku channel is free. If you see a recurring charge on your credit card billing statement, it means that you have subscribed to a paid or premium subscription (or someone with access to your Roku player has signed up for a channel).

How long does it take Roku to ship?

Roku Streaming Stick+ | HD/4K/HDR Streaming Device with Long-range Wireless and Roku Voice Remote with TV Controls. Usually ships within 7 days.

Where are Roku products officially available?

U.S., Puerto Rico, and the US Virgin Islands – Orders placed via the Roku.com website and local retailers. Unfortunately, Roku.com does not ship t...

When will I receive my order?

Depending on the shipping method selected at checkout, delivery times may vary. Here is an overview based on shipping methods. Ground shipping Gro...

How can I track my order?

Tracking information will be emailed to you as soon as your order ships. You will be presented with an estimated delivery date based on information...

How can I change my delivery address on my order?

We process and ship your order as quickly as possible. Please note, there is a short window of time (up to 1 hour) after order placement when you c...

How can I track the status of my order?

You can track your order status by visiting: https://my.roku.com/account/purchases.

How can I get help with an existing order?

For help with an existing order please follow the steps below. On your computer or smartphone, visit: https://support.roku.com/contactus From the...

How can I cancel my order?

We process and ship your order as quickly as possible. Please note, there is a short window of time (up to 1 hour) after order placement when your...

What is Roku's return policy?

For products purchased from the Roku.com website (www.roku.com) there is a 30-day money-back guarantee from the date your order ships and your paym...

How do I return my order?

On your computer or smartphone, visit: https://support.roku.com/contactus From the initial pull-down menu, choose Questions about returning my Ro...

How long is the warranty on Roku?

Roku streaming players include a limited warranty against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. To learn more, you can read the detailed article about the player warranty and End User License Agreement.

How to find Roku model number?

You can find this information on the original packaging, or you can go to the Home screen and select Settings > System > About.

Does Roku have a money back guarantee?

Roku also offers a 30-day money back guarantee for Roku devices purchased online at roku.com. To find out more about the return process, read the step by step instructions for returns and warranty replacements.

Does Roku charge for activation?

IMPORTANT: Roku does not charge an activation fee or charge for support. There is NEVER a charge to create a Roku account.