Can I return or exchange an item purchased at Roots?
Qualifying items purchased at a Roots store location, can be returned or exchanged up to 30 days after its original purchase date. Items must be in their original state: unwashed, unworn, unaltered and must have all tickets attached. Not applicable on final sale items. Click here to find a store near you.
What is your return policy for roots BK?
Our return policy is we do not accept returns or exchanges on any item. Some of our items are a little older, make sure to read our full description and email any questions prior to purchasing to info@rootsbk.net .
What is roots'return policy for online purchases?
Online purchases made on Roots.com or Shipped from Store merchandise may be returned by mail with an original receipt within 30 days after receiving the package. We are unable to process exchanges by mail at this time. Should you wish to return your items to a Roots store location, you may do so within 30 days of reopening.
How long does it take to return an item to roots?
Returns or Exchanges must be initiated within 30 days of received shipment. RETURN BY MAIL: Purchases made on Roots.com or orders placed at a Roots location and shipped to you can be mailed back to us for return.
Can you return to Roots without a receipt?
Without Receipt: Contact our Customer Service Team locally at 647-799-2694 or toll free at 1-888-30-ROOTS (76687) for more information. For refunds or price adjustments, we only credit the original method of payment used to make the purchase.
Are Roots returns free?
To make access to Roots easier for you, we are offering free shipping for roots.com orders. We have extended our return policy and will exchange or refund items within 60 days of purchase with an original receipt.
What is the difference between return and exchange?
If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.
How do I cancel a Roots order?
Unfortunately orders cannot be changed or cancelled after being confirmed. Please double check your order before completing your purchase.
Are Roots accepting returns?
Our current return policy remains. Roots will gladly exchange or refund qualified items purchased up to 30 days after the purchase date with an original receipt.
How do you wash a root sweater?
Caring For Our Garments For best results, follow the care instructions sewn into the garment. Washing in cold water and laying garments flat to dry minimizes shrinkage of your clothing. Many of our athletic items are pre-washed so shrinkage of these items should be minimal.
How do I return a product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
How do you do a return policy?
Requirements of a return policyStipulate a time frame for returns. ... Define the expected condition of returns. ... List return requirements. ... Choose refund or in-store credit. ... Keep the language simple and to the point. ... Disclose any fees associated with returns. ... Promote your policy.
Can shops refuse to give you a refund?
The shop's 'rules' are irrelevant. If goods aren't faulty, you CAN'T return them. Unless the shop's 'rules' allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you've merely changed your mind.
How much do you need to spend at Roots for free shipping?
$75 or moreNo Roots free shipping code needed, get your shipping for FREE on all orders of $75 or more.
Does Roots offer free shipping?
Roots offer free delivery for all orders above $75. For orders below $75, a flat shipping rate of $7 applies.
Where do Roots ship?
Roots.com USA currently ships to the entire United States, APO/FPO and the following U.S. territories: American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. Standard shipping charges apply to all territories.
Are there Roots stores in USA?
The company currently operates just three company retail stores in the United States, while they have 116 company retail stores in Canada and 110 partner-operated stores in Taiwan and 32 in China. Its been working on modernizing the Roots brand and transforming the business since Fiscal 2016.
Do Roots gift cards expire?
The funds on these gift cards do not expire, but if the valid thru date on the gift card has passed, call 866-907-0850 for a replacement card mailed at no cost.
Complete your return request form
Please let us know whom to contact and which order/invoice number is linked with the products you'd like to return.
Terms and Conditions
Following an internal audit and management review of our returns policy, this new returns policy replaces all former documents and arrangements with immediate effect - such as stock cleanse arrangements and any other document that concerns the returning products to ROOTS.
