Check out Rothy’s return policy for each product category:
| Product Category | Return Policy |
| Shoes | The products must not be worn, washed, o ... |
| Bags | The items must not be worn or washed. If ... |
| The Mask and The Kids Mask | Face masks are considered final sale pro ... |
Full Answer
What is Rothy’s return policy on shoes and bags?
Rothy’s won’t issue a refund for soiled shoes The items must not be worn or washed. If you want to return bags, they must have all tags still attached You can opt for one of the following ways to return your products to Rothy’s:
How long does it take to get a refund from Rothy's?
Rothy’s will process in-store returns immediately. Shipped ones will be processed as soon as you drop them off at a Return Bar. It may take three to five days for your bank to process the refund and credit your account.
How do I return or exchange items at rothys?
If you need additional help with your return or exchange, please contact us at help@rothys.com. Return or exchange in store: All you need to make a return is your unused, unwashed items in their original packaging. To find a store closest to your location, visit our stores page! What is the holiday return timeframe?
Can I try Rothy's shoes on at home?
With free shipping and free returns, you can also try the shoes on at home for the perfect fit. Please reach out to us if you have any further questions about fit and sizing. How are Rothy's shoes made?
Can you return worn Rothys?
Customers can return their old shoes at Rothy's seven stores in exchange for a $20 same-day discount on a purchase.
Does Rothys have free returns?
We partner with Happy Returns, a trusted third-party, to offer free, contactless returns and exchanges. * Start your return online to receive a QR code, locate a Return Bar near you—and you're ready to go. Quick and seamless, just like that.
Do Rothy's stretch out?
Rothy's Sizing Tips If you're trying to figure out how to stretch Rothys just approach it like every other shoe: wear it. They'll stretch out a little bit and form to your feet after a few weeks of wear.
Does Rothys fit true to size?
Some Rothys style shoes do run small. It's best to size up with those styles....Do Rothys run small?Shoe StyleSize RecommendationThe FlatFlats run true to size. Order your typical shoe size. For me, that is a 7.The PointPoints run small. Order a half-size up from your typical shoe size. For me, that is a 7.5.3 more rows
Does Rothys last a long time?
How is the Quality of Rothy's? You wouldn't expect shoes made from plastic water bottles to be all that durable, but from what I've read and seen from my own Rothy's, they're shoes that seem to last for a long time.
Does Rothys return in stock?
Rothy's tend to sell out quickly bu we restock often. The best way to know when they are back in stock is by Selecting 'notify me via email' next to the color, size and style you're interested in and we'll send you a note when they are back in stock.
Can I Unshrink my Rothys?
Just remove the insoles and place them in the washing machine along with your shoes. Wash on a cold, delicate setting with mild detergent. And a gentle reminder: any heat will cause Rothy's to shrink and lose shape, so make sure never to wash with warm water or put them in the dryer.
Do Rothys get smaller?
Any heat will cause Rothy's to shrink and lose shape, so do not wash with warm (or worse, hot) water. After washing, leave them out to air dry overnight (and/or use the newspaper trick described above) so they'll be ready to wear again.
Why are Rothys so small?
They are made of plastic, which means that these shoes don't stretch. If you order a pair of Rothy's and they feel a little bit too snug, you can confidently exchange them for a bigger size without factoring in the possibility of them stretching. The Rothy's website clearly states that: “Rothy's do not stretch.
Should you wear socks with Rothys?
Much like the Allbirds, you can wear them both ways. I've worn no-show socks with them, and I've also worn them without anything.
How do you know if Rothys are too big?
Whether or not your Rothys will get more comfortable over time really depends on how they're bothering you. If your Rothys don't fit- for example, your toes feel squashed or pinched, or if you have soreness on the sides of your feet- you're better off sending the shoes back right way.
How do you make Rothys not smell?
Tip 1: Wash Your Rothy's Regularly First, take the insoles out of your Rothy's. Using the cold water cycle of the washing machine, throw in both the shoes and the insoles. Use your regular laundry detergent and leave them in for the full cycle.
Do you wear socks with Rothy's?
Much like the Allbirds, you can wear them both ways. I've worn no-show socks with them, and I've also worn them without anything.
How long does it take Rothys to dry?
It usually takes about 8 hours for a pair of Rothys to air dry, although if you live in an area with very low humidity, they may dry sooner. During the week, it's best to schedule overnight drying, so they're ready in the morning.
How do you break in Rothys?
If you order a pair of Rothy's and they feel a little bit too snug, you can confidently exchange them for a bigger size without factoring in the possibility of them stretching. The Rothy's website clearly states that: “Rothy's do not stretch. They will fit the same from day 1 to day 365. There is no break-in period.”
How do Happy Returns work?
Customers can drop-off returns through the Happy Returns nationwide network of Return Bar Locations including the newly announced Staples locations. The returns process enables customers to drop off returns without packaging or printing out paperwork and provides this service in under 60 seconds.
How to return items to Rothy's?
How To Return Your Items to Rothy’s by Mail. To return your items to Rothy’s by mail, you need to initiate an online return request through Happy Returns by doing the following: If you want to make sure Rothy’s processes your return request in a secure manner, you can initiate your return request by clicking on the Start With an Email button.
How to return a Rothys order?
Enter your order number or ID and your ZIP code. Click on Start Your Return. Follow further instructions. If you want to make sure Rothy’s processes your return request in a secure manner, you can initiate your return request by clicking on the Start With an Email button.
How long does it take for Rothys to process a return?
Rothy’s will process in-store returns immediately. Shipped ones will be processed as soon as you drop them off at a Return Bar. It may take three to five days for your bank to process the refund and credit your account.
How long do you have to return a Rothy's shoe?
If you’re not happy with Rothy’s products, you have 30 days to return or exchange them for free. Check out Rothy’s return policy for each product category: The products must not be worn, washed, or altered. Make sure you only try them on inside before requesting a return. Rothy’s won’t issue a refund for soiled shoes.
Where can I return my Rothys items?
You can return your items to any of the following Rothy’s stores: 2448 Fillmore Street in San Francisco. 3068 M Street NW in Washington, D.C. 211 Newbury Street in Boston. 407 Bleecker Street in New York City. 8405 Melrose Place in Los Angeles. 846 W Armitage Avenue in Chicago.
Can you return a soiled shoe at Rothy's?
Rothy’s won’t issue a refund for soiled shoes. Bags. The items must not be worn or washed. If you want to return bags, they must have all tags still attached. The Mask and The Kids Mask. Face masks are considered final sale products and are not eligible for returns or exchanges because of hygienic reasons.
Any Other Questions?
We’re here to help. You can contact us Monday to Friday, from 5am to 9pm PT. And Saturday & Sunday, from 5am to 6pm PT.
The gift of choice
Take the guesswork out of gifting with a pick that never goes out of style.
What is Rothy's arbitration agreement?
It requires you to arbitrate disputes with Rothy’s, its parent companies, subsidiaries, affiliates, successors and assigns, and all of its and their respective officers, directors, employees, agents and representatives (collectively, the “Rothy’s Parties”) and limits the manner in which you can seek relief from the Rothy’s Parties. IF YOU ARE LOCATED IN CANADA, please refer to Section 21 below.
What happens if an arbitration agreement is invalid?
If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.
What is TOS agreement?
This TOS Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter. This TOS Agreement may be amended or superseded only be a mutually-executed writing. As used herein, “including” means “including without limitation”. The headings used in this TOS Agreement are included only for purposes of convenience and shall not limit or otherwise affect the construction of this TOS Agreement.
Where to send a letter to Rothy's?
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Rothy’s, 855 Montgomery Street, San Francisco, CA 94133 USA ATTN: Stephen Hawthornthwaite.
Where is Rothy's warranty?
If you have questions about our limited warranty please contact us at Rothy’s, 855 Montgomery Street, San Francisco, CA 94133 USA, ATTN: Stephen Hawthornthwaite.
What is sales tax?
For purposes of this Section 11.11, “Sales Tax” shall mean any sales or use tax, and any other tax measured by sales proceeds, that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax.
How long before amendments come into force?
We will send you, at least 30 days before the amendment comes into force, a written notice clearly and legibly setting out exclusively the new clause, or the amended clause and the clause as it read formerly, the date of the coming into force of the amendment.
What happens if you disable cookies?
As set out above, if you disable all cookies, you will be unable to complete a purchase on our Site. If you want to disable cookies on our site, you need to change your website browser settings to reject cookies.
What is a CCPA?
This section applies only to Personal Information that we collect online and offline about California residents when we act as a “business” as defined under the California Consumer Privacy Act of 2018 (“ CCPA ”). For purposes of this section, “ Personal Information ” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA. Additionally, this section does not apply to information we collect from you in the course of communicating with you in your capacity as an employee, controlling owner, director, officer or contractor of an organization (i.e., company, partnership, sole proprietorship, non-profit or government agency) in the context of performing due diligence on, or providing or receiving products or services to or from, that organization. In some cases we may provide a different privacy notice to certain categories of California residents, such as job applicants, in which case that notice will apply instead of this section.
What is Rothy's Privacy Act?
Rothy’s complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are committed to subjecting all personal information received from Australia to the applicable Australian Privacy Principles.
How long do we retain personal information?
We retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for six years after that and / or purchase of products to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
Where is personal data stored?
Your Personal Data will be processed for the purposes identified in the Privacy Policy and will be processed and stored in the United States. It may also be transferred to other countries, where laws regarding processing of Personal Data may be less stringent than the laws in your country.
Does Shopify store credit card information?
All direct payment gateways are required to adhere to the security standards set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. For information on how Shopify handles your Personal Data including your credit card data please visit https://www.shopify.com/legal/privacy. Please also see the below links for more information about how each payment provider processes your payment information. Please be sure to view the relevant terms applicable for your country (as applicable):
Can you withdraw consent without detriment?
Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at the details at the end of this Privacy Policy. You can also change your marketing preferences at any time as described in the "Your Choices Regarding Information" section above;
How to wash Rothys?
How to Wash Rothy’s. Rothy’s are machine washable flats so the easiest way to wash them is to simply take out the insoles and throw them in the wash. Make sure to wash them in cold water on the delicate setting and just use a touch of mild detergent.
What is merino wool?
And that’s for good reason. Merino wool is one of the coziest materials you can use in a shoe.
What colors go with Rothy flats?
Rothy’s most popular colors are the more neutral ones that go with pretty much everything, like black, grey, navy, and white.
Why are Rothys so expensive?
Rothy’s are on the expensive side because of the quality of the shoes and what goes into putting together each pair. From using eco-friendly materials to using 3D knitting to cut down on waste, to finishing each shoe by hand, there’s a lot that goes into each pair of Rothy’s.
When was Rothy's founded?
Founded in 2012 by Stephen Hawthornthwaite and Rothy Martin, Rothy’s is a San Francisco-based brand (heyooo!) that focuses on direct-to-consumer fashion that’s sustainable. Even though they were founded in 2012, they didn’t officially launch their first shoe line of women’s ballet flats until 2016.
What is Rothy's point?
The Point. The Point is Rothy’s signature pointed toe flat. These are a little fancier and more of a statement piece than the traditional Rothy’s flats. The pointed toe look isn’t for everyone, but these can be ideal work flats that are versatile enough to pair with slacks or dresses.
How long do you have to return a Rothys?
For Rothy’s returns, you have a 30-day window from the date of purchase to return or exchange your unused and unwashed pair of Rothy’s. Basically, as long as you don’t wear them outside, they should be fine to return or exchange within that 30-day window. You can start a new return or exchange here.
What are Rothys flats made of?
Rothys flats are made of conveniently machine washable Merino wool; all you have to do is remove the insoles.
What is the difference between Vivaia and Rothy's shoes?
First off, Rothy’s provides options for men, women, and children, while Vivaia only provides options for women . Plus, Vivaia’s selection of shoes has a uniform, standard look with only 6 similar styles in its inventory. While Rothy’s offers 40+ styles in the women’s shoe collection alone.
What is a loafer on Rothys?
The Loafer, as it’s referred to on Rothys website, is rather similar in style and functionality to its predecessor, The Flat. They’re Rothys Meghan Markle chooses to wear as she runs around doing her Duchess duties.
Is Rothys shoe washable?
However, the brand does have more style options than the average sustainable shoe brand and all of the brand’s shoes are machine washable . All in all, with the negative reviews and product details reviewed, we believe that Rothys shoes are definitely worth the buy.
How much does Rothys refer a friend program?
Rothys refer-a-friend program allows you to not only refer these products to one of your friends but also give them $20 off their first order. Not to worry — there’s something in it for you, too. Once your friend makes their first purchase, you are also given $20 off your next order.
Can you wash Rothys shoes in the dryer?
Avoid heat at all costs, Rothys shoes and heat don’t go well together (i.e. only wash in cold water, do not put in the dryer, and try your best to store them in a cool place away from excessive heat) Use mild detergent and set the washer to its delicate setting.
Do Rothys shoes fit wide feet?
Rothys recommends that you go up half a size, particularly if your foot is wider than a “B”. There are no Rothys wide feet options, but the company does recommend going a size up to accommodate this.
