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Does The RealReal have a return policy?
What is your return policy? Returns must be requested within 14 days of in-store purchase or original shipment date of online orders. All items must be received by The RealReal within 21 days of in-store purchase or original shipment date.
What happens if your item doesn't sell on The RealReal?
If your items have not sold within 365 days after acceptance, you can request that they be returned to you at our cost, or that they be donated to a charity of our choice. Was this article helpful?
What percent does The RealReal take?
The site has a variable commission schedule, which can get costly for some items. However, it's never more than The Real-Real's unreal 50%.
Does The RealReal sell used items?
The RealReal (TRR) was launched in 2011 by Julie Wainwright as an online platform for selling pre-owned luxury goods. Insider insights and what you need to know to consign and shop successfully on the Real Real online luxury resale site.
Is The RealReal trustworthy?
With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 100+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
How does The RealReal make money?
The RealReal earns money by charging a consignment charge on each transaction and a monthly membership fee in exchange for exclusive product access.
How quickly do items sell on The RealReal?
Pricing. Skoda explains, “We aim to be fully transparent regarding the item's resale value. It is in both of our interests to sell at the highest possible price within 30 days to ensure the consignors are getting paid as soon as possible. Our pricings are based on algorithms, item type, age, condition.”
Who owns The RealReal?
Julie WainwrightAs founder and chief executive of The RealReal , Julie Wainwright has created one of the most successful online luxury consignment sites. With $288 million in funding raised, Wainwright believes The RealReal will become a billion dollar business in the next few years.
Does The RealReal cost money?
Upon joining as a First Look Member, your membership will continue until cancelled by you. There is no minimum purchase required, and you will be billed every month, $12 for First Look membership and $49.95 for Platinum level.
Is Poshmark a ripoff?
Yes, Poshmark is definitely legit and it's a trustworthy website. However, just like any other online shopping websites/apps, no one can guarantee the legitimacy of buyers and sellers. This is also probably true for all the other websites that don't have any background-checking requirement during the signup process.
How much percentage does Vestiaire take?
Listing your items is free on Vestiaire Collective. Once you make a sale, a Selling Fee of 12%* will be deducted from the final price of your sale.
How much percentage does Fashionphile take?
What are FASHIONPHILE's consignment fees? Our base fee is only 30% of the selling price (you keep 70%), but for bags selling for over $3,000 the tiered fee structure drops to only 15% (you keep 85% of the portion of the selling price above $3,000). Consignments are a minimum term of 90 days.
How much percentage does Tradesy take?
There are two types of different commission sales fees, and they are as follows: Items Under $50: Items that are sold for $50 or under have a flat rate of $7.50. Items Over $50: Items that are sold for over $50 or more have a flat percentage fee of 19.8% of the price.
What percentage does Rebag take?
The “Exchange for” value is calculated at checkout as 75%, 70% or 60% of the “Purchase Price” for each item depending on the Infinity Period you are in. This represents the minimum amount you will receive in Rebag Credit if you exchange this item within the given time period if you item qualifies for Rebag Infinity.
What happens if you find a counterfeit item on RealReal?
If The RealReal determines at any time that an item of Property is counterfeit, The RealReal shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to The RealReal.
How long is the consignment period for RealReal?
The " Consignment Period " for each item of Property begins on the date The RealReal Accepts the item for consignment and ends 365 days thereafter, even if this Agreement has been terminated during that time by you or The RealReal. At any time during the Consignment Period, and subject to this provision, you may request in writing that The RealReal return the item (a " Return Request "), so long as the item has not already been Sold. Once The RealReal receives your Return Request, it will use commercially reasonable efforts to remove the item from therealreal.com (the " Site ") and from any of our retail store locations if applicable, before it is sold. It is your responsibility to ensure that The RealReal has your most current contact information and mailing address.
What is an unauthenticated item?
UNAUTHENTICATED, COUNTERFEIT, OR STOLEN ITEMS. You are responsible for ensuring the authenticity of all Property you provide to us. If The RealReal cannot confirm the authenticity of any item of Property you have provided, it shall have the right in its sole discretion to refuse to accept the item.
What is the commission window?
(a) " Commission Window " means (1) for the first Commission Window, the period that begins on the date your first item of Property is Sold and ends at the end of the month that is one year after such date and, (2) for subsequent Commission Windows, the one-year period that begins on the following day. For example, if your first item of Property sells on March 5, your first Commission Window begins on March 5 and ends on March 31 of the following year and each of your Commission Windows thereafter will begin on April 1 and continue until March 31 of the following year.
How long does it take to get a RealReal commission payment?
The timing of processing and delivering Commission payments will vary by the payment method you select but will typically take at least two business days.
What happens if a court finds a term of this agreement unenforceable?
If any term of this Agreement is found by any court to be void or otherwise unenforceable, the remainder of this Agreement shall remain valid and enforceable as though such term were absent upon the date of the execution of this Agreement.
Does RealReal have to pay commissions?
If there is a dispute between you and The RealReal, The RealReal shall have no obligation to pay any Commissions or other amounts due to you, including without limitation, amounts unrelated to the dispute, unless and until the dispute is resolved.
How long does it take to process a high value order?
High value orders, or orders shipping to an address other than the billing address, require approximately 2 additional processing days. High value orders include orders with any item over $1,000, or multiple orders that have been placed within a 24 hour period totaling $1000.
Which countries are prohibited from importing exotic materials?
Please note that the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees. Afghanistan. Albania. Aruba.
Does Platinum have 2 day shipping?
Artwork and Furniture that is oversized may require a longer lead time. Home and Art items are excluded from the 2-day shipping for Platinum members. Costs vary by the value and size of an item. You can determine shipping costs for a specific item during the checkout process before making a purchase.