Rove Concepts cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items and polycarbonate are non-refundable.
Full Answer
How do I initiate a return at Rove concepts?
To initiate a return at Rove Concepts the item (s) must be in the original packaging so, if you are considering a return be sure to ask the delivery team to leave the original boxes on site. Additional flights of stairs may be available; however, there may be a small additional fee per extra flight.
What is the product care policy for Rove concepts furniture?
Product Care instructions for Rove Concepts’ furniture are provided to you as a service. No warranty is implied since results may vary.
How long will my Rove concepts product last?
Our products are made to last for years to come; however, every piece of Rove Concepts’ furniture is unique and can benefit from a little TLC. Please follow our product care instructions below.
What are the terms and conditions of my Rove concepts contract?
These Terms constitute a legally binding agreement between you and Rove Concepts. In placing an order, you warranty that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.
How do I return to Rove concepts?
If for any reason you are unsatisfied with a product you can notify us via the contact form on our 'Contact Us' page and our team will provide all of the details for initiating a return. As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund.
Is Rove concepts made in China?
Rove works with factories in China and Vietnam and sources its handmade rugs from India. The company has recruited furniture designers who work directly with the factories overseas and said its products are made in small batches with sustainable materials from around the globe.
Does Rove Concepts charge for shipping?
Shipping Charges Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer.
Does Rove concepts have a trade discount?
Yes, 20% off applies to sale and clearance items as well.
Who is Rove concepts owned by?
Brendan Burscough - FounderBrendan Burscough - Founder - Rove Concepts | LinkedIn.
How do I cancel my Rove membership?
If you do not wish to receive future marketing and/or email exclusives, you can request that they be discontinued via the contact form on our 'Contact Us' page and/or by calling the Rove Members Program Concierge at 1-800-705-6217.
Is Rove Concepts non toxic?
Non-toxic. Safe for the home, our sustainable fabrics are free of formaldehyde and have been tested for other harmful substances. Available in various products including Asher bedroom collection, Aubrey dining collection, and more.
How much is Rove shipping?
Shipping PolicyShipping MethodDay/sCostStandard Shipping5-7FREEExpedited (Mon-Sat)2-3$7.99Next Day Shipping (Mon-Fri)1-2$49.99
Is Rove Concepts in Australia?
Does Rove Concepts have a showroom where I can see the products ? Currently there is no showroom in Australia. We encourage customers to do a virtual tour with our concierge team or the host program with real customers.
What company is Rove?
ROVE, a Presidio company, is a Systems Integrator and Cloud Solutions Provider that services Enterprise, Commercial & Public Sector clients across the Southeast Region.
How much is the designer discount?
When manufacturers sell direct to us (designers), the discounts generally range from around 40-50% off the MSRP (MSRP is much higher than the price that retailers are offering as their retail price).
Do interior designers get discounts on furniture?
The discounts designers receive from local furniture or lighting stores or other retail outlets are usually small, somewhere around 10-20%.
Does Rove Concepts ship to the US?
We will deliver your order to your door anywhere in Canada and the continental United States. Please contact us for more information about shipping outside these locations.
How long does concepts take to ship?
Please allow 4-5 business days for processing and shipping. International Orders: Only select Concepts Collaborations and Concepts branded apparel are eligible for international shipping. Please allow 7-10 business days for processing and up to 30 business days for delivery.
Does Rove concepts deliver to Australia?
Rove's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience. Please note all orders for Australia will ship from our Sydney warehouse.
What happens if you cancel a voucher?
If an order containing a voucher is canceled, returned, or refunded the voucher is considered void. The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.
What is a voucher value?
The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.
What is Rove delivery?
Rove's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
How long is a store credit good for?
Store credit is valid for one year and can only be used for furniture items on a future order. Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order. A Voucher is valid for 6 months from the date it is received.
What is the charge for changing credit card information?
Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount.
How long does it take to get a custom order?
The custom order lead time is an all-encompassing 14 - 20 weeks.
What determines the sales tax on a purchase?
For purchases in the USA and Canada, the destination state, province or territory will determine the sales tax applied to your order.
How often does rove renew?
For US and Canadian residents (except for Quebec), your membership will renew automatically each year on the annual anniversary of your sign-up date (unless you cancel your membership). You will be notified of automatic renewal for membership prior to being charged. Please log in to opt out of the automatic renewal of your annual membership. Unless you notify us before a membership fee charge that you wish to cancel your membership account or that you do not wish to auto renew your membership, you understand and expressly agree that your membership will automatically continue for another year and you authorize rove concepts (without notice to you, unless required by applicable law) to collect and charge the then-applicable membership fee and any applicable taxes, each year using any credit card rove concepts has on file for you.
How much is the Rove membership fee?
The fee for the members program (the "membership fee") is one hundred and fifty dollars ($150.00) per year, plus any applicable taxes, and is non-refundable and non-transferable. Rove concepts may, in its sole and absolute discretion, change the membership fee from year to year. Rove concepts may cancel and or terminate the rove members program at any point as per rove’s discretion. If the rove members program is cancelled/terminated at any point members will be refunded for the remaining time left in the membership.
How to contact rove concepts?
You may join the members program online or by calling the rove concepts members program concierge at 1-800-705-6217.
How old do you have to be to be a Rove member?
You must be at least eighteen (18) years of age or older, or at least nineteen (19) years of age or older in certain provinces of Canada to sign up Rove Members Program. If you are under 18, you may use roveconcepts.com only with involvement of a parent or guardian.
How to withdraw your consent to receive future communications?
If you have registered for online services (such as electronic statements or mobile alerts) and you subsequently wish to withdraw your consent to receive future electronic communications, you must unsubscribe from each service you have elected to receive in order to completely withdraw your consent to receive electronic communications. Any withdrawal of your consent to electronic communications will be effective only after we have a reasonable period of time to process such withdrawal request.
What is the responsibility of a member?
Members are responsible for ensuring that all of their account information is up-to-date and accurate (as account information such as, without limitation, a Member's billing address may affect certain Membership renewal terms and legally mandated notice requirements).
How many digits are in Google+?
This is the 21 digit number found in the URL of this user's Google+ profile.
General Care
Best practice for any piece of furniture takes a general precaution towards unusual environments. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Surfaces should be covered when possible to prevent obvious damage. Use coasters and mats under glasses and hot dishes.
Marble
Our marble tulip tables have two coats of waxy sealant which will provide basic protection; however, due to the porous nature of marble we advise you to be cautious with any spillages. A common assumption is that marble sealers "prevent" stains. This isn't exactly accurate as a sealer only slows the natural rate at which a stone absorbs a liquid.
Leather
Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire surface area and then dry with a clean cloth. Do not use saddle soap, abrasive cleaners or detergents or ammonia.
Microfiber
Dust with a dry cloth for regular care. Avoid over sun exposure and isopropyl alcohol. If stains become apparent use a non-abrasive leather cleaner with a soft cloth to gently wipe in a circular motion. Do not spot clean; wipe the entire surface area and then dry with a clean cloth.
Fabric
Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal.
Cushions
Cushions may appear creased when removed from packaging upon arrival. When air begins to circulate, they will return to their original form. Fluff cushions weekly to keep them full and rotate regularly if possible.
Rugs
Vacuum regularly to maintain longevity. Do not beat or use a beater brush during cleaning as it may cause damage. Shedding of loose fibers may occur during the first few months, however, this will diminish over time. Loose threads should be trimmed with scissors. Do not pull the loose threads.
How we use the information we collect
When you place an order with us, we might ask for some personal information, like your name, shipping address, telephone number, e-mail address, billing address, credit card number and expiration date. We use this information to:
Cookies and related technologies
The AdRoll platform uses cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device.
Surveys
Occasionally, we might ask you if you’d like to participate in a completely voluntary survey. The information you give us is entirely up to you and typically includes your first name, along with a review of your Rove Concepts experience and a review of the products you purchase.
Opt-Out Policy
If you’d rather not hear from us, we won't take it personally! Just hit “unsubscribe” on our subscription status page and enter your information. You can also opt out by notifying us via the contact form on our 'Contact Us' page.
Security
Here at Rove Concepts, we’re committed to protecting your privacy and personal information. Whenever you submit information -- including your credit card number, name, and address -- to the Roveconcepts.com e-commerence system via your computer, it’s encrypted using Secure Sockets Layer (SSL) software.
Contact Us
Directly contact a Rove Concepts Concierge via our "Contact Us" page. We always read every email and try to answer your questions as quickly as possible. We may use your comments to improve the site and service, or review and discard the information.
Fraudulent Charge Protection
Don't worry -- you are protected if a third party perpetrates credit card fraud using your personal information from a Rove Concepts purchase.
Shipping
At Rove Concepts, we strive to deliver your purchase with excellent service and flexibility, every time.
Shipping Charges
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g.
Custom Order Policy
Lead time 8 - 10 weeks. Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 12 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or the deposit.
Furniture Order Processing Time
Due to an increase in order volume and current precautions at the warehouses, please note that it may take up to 7-10 business days for your tracking page to provide live updates in transit. Thank you for your patience whilst we put the safety of our customers and staff first.
Delayed Delivery Service
If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our 'Contact Us' page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment.
Order Status
You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.
Promo Codes, Vouchers, and Store Credit
Store credit is valid for one year and can only be used for furniture items on a future order. Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order.
How long does it take to get a refund from a company?
First of all, you have only three days to request a refund (which is advertised as free). Now, this definitely isn’t enough time – first of all, the industry standard is a week, at minimum, with most companies out there giving you 14 days.
Is Rove Concepts the best furniture company?
Overall, Rove Concepts is not the best option out there, but is not the worst either. Consistency seems to be its biggest issue – these guys are very capable of delivering really good quality furniture in expected transit times, but the problem is that they do so only sometimes which is behind their fairly mixed reviews on trustpilot and other relevant websites. They do have a formidable offer which can easily dwarf the competition, but translating pictures on the website to reality is something that Rove Concepts is only partially successful at.
Is Rove Concepts overpriced?
When compared to competition, Rove Concept is not overpriced, but it is slightly above the competition. This wouldn’t be a problem if the company could provide quality with consistency, but with such varied experiences, I am not completely convinced that they are really fair. Still, if you don’t want to cash out a huge amount of money for the original, plus the shipping from Europe, Rove Concepts will still offer you the possibility to get some cool midcentury designs at a more or less affordable price.
Is Rove Concepts website good?
If there is something that everybody seems to agree upon, it’s the rather sleek website interface of the Rove Concepts website. It is fairly easy to browse it, you have simple access to dozens of furniture categories, most product pages allow you to get a live preview of color or upholstery variants of the same model, so overall the website is fairly decent. Now, from what I’ve found online, it seems that it is obscuring some rather important information, especially regarding return and replacement policies which has in turn contributed to several misunderstandings.
