saatva mattress return policy

by Alphonso Brown Published 2 years ago Updated 1 year ago

What is your return policy?

  • Mattresses. If you aren't completely happy with your Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882.
  • Bedding. Bedding products returned within 45 days of the delivery date will get a full refund to the original form of payment.
  • Lineal Adjustable Base. ...
  • Mattress Foundation & Bedroom Furniture. ...

Full Answer

How easy is it to return a Saatva mattress?

If you decide to return or exchange your mattress for another Saatva mattress during your home trial period, just give us a call and we'll come pick up the mattress and refund your money, less a $99 processing fee. All Saatva bedding come with a 45-night free returns policy.

How much does it cost to return a Saatva mattress?

a $99Return Policy Saatva keeps its return process simple. Within the 365-day trial period, Saatva will pick up your mattress and provide a full refund should you decide to return it. There is a $99 fee required for returns to cover the cost of transportation.

What happens to a returned Saatva mattress?

Details: Saatva will charge you a $99 transportation fee to pick up your discarded mattress and return it to their warehouse. There it will be inspected and either marked as a “sample” and donated to a local charity or offered to employees.

Does Saatva mattress sag?

The Saatva HD is a hybrid designed to accommodate heavier people, and it offers a firm feel and enhanced support that make is highly unlikely to sag.

How do you pronounce Saatva?

0:180:51SAATVA - HOW TO PRONOUNCE IT!? - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe word you see is sounds like sattva.MoreThe word you see is sounds like sattva.

Is Saatva Classic toxic?

The memory foam in Saatva's Loom & Leaf mattress is certified by CertiPUR-US®, meaning it has met rigorous standards for performance and is guaranteed to be low-VOC and free of toxic chemical. Saatva's latex Zenhaven mattress is made from 100% natural latex.

Can you return a mattress without tags?

You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.

What happens to returned Purple mattresses?

After selecting whether to dispose, recycle, or donate the mattress, Purple requires proof in the form of a donation or disposal receipt. Then, they will process your refund which will be posted to your account within 15 business days.

How do you return a mattress in a box?

1:196:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're still unsatisfied with the bed that you just got you know you can just call the company upMoreIf you're still unsatisfied with the bed that you just got you know you can just call the company up and initiate the whole returns.

Are you supposed to flip a Saatva mattress?

Myth: You should flip a mattress every few months to keep it in good condition. Most mattresses today are one-sided, meaning they are not designed to be flipped. You should, however, rotate your mattress regularly to distribute the wear—at Saatva, we recommend after the first six months, then once a year thereafter.

Who is Saatva owned by?

Ron RudzinWhen Ron Rudzin founded Saatva in 2010, he had a simple formula: premium mattresses, sold direct to consumers online, for less than the cost of comparable products in retail stores. Every one of Saatva's mattresses is handcrafted, hand delivered, and set up in the customer's home.

What is the most luxurious mattress?

With its cooling memory foam and silky cover, Cocoon is hard to beat in terms of value. The best premium mattress of 2022 is the Zenhaven 100% natural latex mattress....The best luxury mattresses of 2022.#BrandBest for1SaatvaBest overall2CocoonBest value3ZenhavenBest luxury4Tempur-PedicBest breathable11 more rows•Jan 17, 2022

How much is Saatva military discount?

$225 offSaatva offers a military discount to active-duty service members and veterans. Get $225 off your order of $1,000 or more. This discount can't be combined with any other discounts.

How do I return Saatva pillows?

“Return your order within 45 days of the delivery date for a full refund to the original form of payment. We do not charge a restocking or penalty fee for used merchandise — but we humbly request that you wash your bedding before returning. To return, simply call 1-877-394-1075 or email

Can a Saatva mattress be used on an adjustable base?

Most Saatva mattresses can be paired with an adjustable base. The Saatva Classic 11.5" hybrid innerspring, Loom & Leaf memory foam, Zenhaven 100% natural latex, and Solaire precision adjustable air mattress are all compatible with adjustable bases, including our Lineal.

How long does Saatva take to deliver?

9-29 calendar daysFor mattresses and bases: Saatva mattress and base orders come with free white glove delivery and are usually delivered 9-29 calendar days from the day of your order. Within 36 hours of placing your order, you'll receive a text confirming the details.

180-Night Sleep Trial Period

In-home trials have become standard in the online mattress industry, giving consumers the flexibility to order a mattress without visiting a showroom and to return it for a full refund if it doesn’t meet their expectations. The Saatva in-home sleep trial period is 180 nights long, or roughly six months.

How Do I Return a Saatva Mattress?

Contact Saatva—You can initiate a mattress return by contacting Saatva at (877) 672-2882. The customer care team will need your original order number and a reason for the return. For instance, maybe the foam layer is firmer than you expected or you desire a different size mattress to suit your bedroom.

Saatva Brand Exchange Policy

Within the 180-night sleep trial period, you can exchange your innerspring Saatva mattress for a different one. If the new mattress you want is the same price as the old mattress, you’ll only be asked to pay the $99 transportation fee. If the new mattress has a higher price, you’ll be asked to pay the $99 transportation cost and the difference.

How Does the Return Policy Measure Up?

In-home trials and customer-friendly return policies are par for the course for online mattress companies, so the differences in the experience you’ll have with each company lie in the details. Read below about how Saatva’s return policy stacks up to other mattress brands in the industry.

The Fine Print

Though Saatva’s return policy is straightforward and simple, it’s important to keep in mind that there are certain things that could make your new mattress ineligible for a return or exchange. Mattresses that are not eligible for returns may:

What Are Other Customers Saying?

Online reviews about Saatva’s return and exchange policies are overwhelmingly positive. Most consumers write that Saatva customer service representatives deliver a high-quality experience and are empathetic, understanding, and accommodating, and they also say that the return process is quick, hassle-free, and smooth.

180-night home trial

We never pressure you to make up your mind quickly. We give you 180 nights to try your new mattress and/or bed frame at home.

The friendliest warranties

We stand by the quality of our handcrafted mattresses and bed frames. We warrant all Saatva mattresses to be free from defects in workmanship and materials for periods of 15 to 25 years. All Saatva bed frames come with a lifetime warranty under normal residential use.

Returns & exchanges

If you're not completely happy with your purchase, you'll only pay a $99 processing fee for pickup.

45-day free returns on bedding

Try your new Saatva bedding for 45 days in the comfort of your own bed. If you don't love it, we'll give you a full refund.

Frequently asked questions

What are the details of the home trial? Expand/Collapse At Saatva, we never pressure you to make up your mind quickly. All of our mattresses come with a 180-night home trial, so you have plenty of time to decide whether it’s right for you.

120-Night Sleep Trial

If you buy a mattress online, you can test it out for 120 nights with no commitment. To put this into perspective, most major manufacturers offer 90-night sleep trials whereas the Saatva return policy goes much further.

The Saatva Return Policy Process

The Saatva return policy deliberately ensures their return process is simple and user-friendly.

Which Saatva Mattress Is Best For You

The Saatva line contains 6 unique mattress models, each with a different firmness setting.

The Small Print in the Saatva Return Policy

Here are some ways in which the Saatva return policy won’t work for you:

Saatva: Quality Guarantee

Our Saatva mattress review shows that the company genuinely stands behind their product which they believe outperforms the competition. The elevated quality of their upscale bedding is matched by responsive customer care and an educational website.

Why Do Return Policies Differ?

The Saatva return policy has always been superior to the competition. Since bedding companies cannot resell used mattresses, they take a financial hit when customers return mattresses. Offering a limited sleep trial is one of the only ways companies can give inspire confidence in online consumers unable to physically test a mattress.

What Happens to My Saatva Mattress?

With 50,000 mattresses dumped into landfills daily day, and many only lightly used, this is a huge waste.

What To Expect From the Saatva Return Policy

The Saatva mattress return policy offers a generous 180-day free trial to customers. If you are unhappy with your purchase, you can request a return and refund any time during these 180 days.

Does Saatva Allow Exchanges?

Yes, Saatva does allow exchanges. If you want to exchange an item that is the wrong size or height, you can do so within your 180-day free trial period—but you will have to pay a $99 labor and transportation fee. The good news is, a new 180-day sleep trial starts as soon as you receive your new mattress!

What Are the Saatva Warranties?

Saatva takes an immense amount of pride in its workmanship and firmly believes in the quality of its products. This is why the company provides several warranties ranging from one to twenty-five years.

How To Return a Mattress to Saatva and Request a Refund

To initiate a return request, you should call Saatva at 877-672-2882 within 180 days of delivery. Saatva will schedule a time to pick up your mattress, and a refund will be issued to your original payment method once the mattress has been picked up.

Use DoNotPay To Make Returns Easier

Not a fan of spending hours on the phone with customer support? You can return your items without wasting too much time and energy by using DoNotPay!

Having Trouble Returning Items to Other Sellers?

DoNotPay can help you return items to numerous companies. Check out some of them in the table below:

Complete All Tasks From the Comfort of Your Home

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