Returns Policy
- RETURN INSTRUCTIONS: We offer easy return shipping with a pre-paid return label. Return of travel items: $14.99 Return of non-travel items: $9.99
- No Exchange Policy. ...
- Store Merchandise Return Policy. ...
- Returning Damaged or Incorrect Merchandise Purchased Online. ...
- Lost in Transit/ Item not Received. ...
- Returning Damaged Merchandise Purchased In Store. ...
Full Answer
How do I Return my merchandise to Samsonite?
Merchandise must be returned to the Samsonite Store where the product was purchased. If for some reason you cannot return the product to the point of purchase, we offer two options. You may visit the Samsonite closest to you to return the product or you may ship the product to the Samsonite closest to you.
How do I contact Samsonite for support?
We are available for Chat support or you can email us at questions@samsonite.com if you have any questions regarding a product prior to purchase. We offer easy return shipping with a pre-paid return label.
What happens if a problem occurs with a Samsonite product?
Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein.
Why choose Samsonite travel products?
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards.
RETURN
We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.
HOW DO I RETURN AN ITEM?
To return a product you must complete this return form and email it to ecommerce.my@samsonite.com. We will strive to contact you within 3 - 5 business days with a Return Authorisation and further instructions on how to return your goods.
What is a Samsonite product?
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace ...
Is Samsonite travel equipment world proof?
Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. This attention to quality and performance is why Samsonite is Worldproof® and has been for nearly 100 years.
Does Samsonite have a warranty?
While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
Does Samsonite warranty cover damage?
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
Can you dispose of a product that is not repairable?
If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via email.
Does Samsonite have repair facilities?
A number of our International and U.S. dealers have in-store repair facilities. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer.
Does a luggage warranty cover a carrier?
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
