What is HockeyMonkey's Return Policy? HockeyMonkey allows you to return new and unused items for up to one year after your purchase date. Purchases returned within 90 days of the purchase date are eligible for a full refund while products returned after 90 days of purchase are eligible for a HockeyMonkey store credit.
Full Answer
How do I return a hockey monkey?
Select how you want to return the products to us – for US customers you can download a pre-paid return shipping label for $9.99 (pre-paid return shipping label fee is deducted from your refund or store credit). Submit your return, pack it up & ship it out.
Does pure hockey take returns?
Yes! If you are unsatisfied with a product, you have 30 days to return it for a full refund, excluding hockey sticks, hockey shafts, replacement stick blades, jocks, custom items and apparel. I have baked and/or sharpened my skates.
How long is Hockeymonkey shipping?
Orders placed with Standard Shipping are typically processed within 48 hours....How long does Standard Shipping take? Print.Order SubTotalShipping Charge$0 to $99.99$10.99$100.00 & Up$12.99Oct 27, 2020
How do I cancel an order on Hockey Monkey?
Once your order status has been updated to "Processed" it cannot be canceled. To make a change, please contact our customer support team via phone, chat or send us a message. We are unable to reinstate an order once it has been cancelled. You may place a new order, subject to our current availability and pricing.
Can you return Heat molded skates?
No refunds or exchanges on moulded skates. Any purchase of a customized product will be considered as a final sale and cannot be returned or exchanged.
Can you Rebake ice hockey skates?
Heat molding or baking your new hockey skates is a way to help break them in faster so they'll hurt less and fit your foot better. Some hockey players choose to heat mold their skates at home in the oven, and others take them to a pro shop.
Is HockeyMonkey reliable?
HockeyMonkey has a consumer rating of 1.28 stars from 96 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about HockeyMonkey most frequently mention customer service, return shipping and wrong size problems. HockeyMonkey ranks 20th among Hockey sites.
Does HockeyMonkey offer free shipping?
HockeyMonkey does not offer free shipping by default. However, you may be able to receive free shipping if you find and use an applicable coupon code.
How fast is pure hockey shipping?
Our intention is to ship any order received by 2:00 pm (EST) the same day. Certain items may take longer, but the vast majority of orders ship within 24-48 hours.
How do I track my hockey monkey order?
You can also check the status of your order on our website at any time by visiting our order status page. Enter your email address and order number to view the status of your order. You may also contact our Customer Support for order status information.
Can I return skates to pro hockey life?
We want you to be fully satisfied with every item that you purchase from ProHockeyLife.com. You may return the item within 60 days of the order date to the Pro Hockey Life warehouse or to a Pro Hockey Life retail store for a refund of the purchase price, minus the shipping, handling, and other additional charges.
Does Pure Hockey sharpen skates for free?
What are they? Pure Hockey believes in making your time in our store an experience. Every store offers the chance to purchase a Breakaway Rewards membership, free WiFi, and a service center for getting your skates sharpened or fixed.
Do Pure Hockey skates come sharpened?
Pure Hockey will sharpen the blades of any new skates you purchase from us, or you can take your skates to an ice facility to have them sharpened. But be sure to explain that the skates are new, so the blades get a hollow.
Do Pure Hockey rewards expire?
Pure Rewards Memberships do not expire or terminate within the lifetime of its members. However, you may cancel your Membership at any time by notifying customer service at customerservice@purehockey.com or 866.787. 3462.