Sephora will accept returns of cologne or fragrance for up to sixty days following purchase. However, Sephora’s cologne returns policy states that the item must be returned within thirty days in order to receive a refund. For the following thirty days, you will receive credit in place of a refund.
Full Answer
What is Sephora’s return policy for mail-in returns?
Mail-in returns are acceptable for online Sephora purchases, not including Online Pickup in Store purchases or Same Day Delivery purchases. For Online Pickup in Store purchases, Same Day Delivery purchases, or in-person Sephora purchases, you should return your product at a brick-and-mortar Sephora location.
How do I get a refund from Sephora?
Your refund will be in the form of an online store credit that you can use at any time on Sephora.ca. You may also call us at 1-877-SEPHORA (1-877-737-4672) to redeem your online store credit.
Can I use my online store credit at Sephora Canada?
An online store credit that can be used at Sephora.ca but is not valid for use in Sephora Canada stores. * If you paid with PayBright, and Sephora receives your new or gently used item within 30 days of purchase, you will receive a full refund to your PayBright account and the amount and length of your payment plan will be adjusted accordingly.
Can I exchange my Sephora products by mail?
Sephora.ca is unable to offer exchanges by mail; however, we are happy to exchange your new or gently used product in any of our store locations within 60 days of purchase.
Can you return Cologne from Sephora?
Returns Policy If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases.
Can you return opened cologne?
Make sure that the perfume is only slightly used You can ask for a refund if you don't like the fragrance or experience an allergy after spritzing it on yourself. According to a customer support agent, "slightly utilized" suggests the fragrance or odor was applied only once or twice.
Can you return opened products to Sephora?
Sephora: Yes, opened products are accepted for returns or exchanges along with receipt. For online orders, you must return the item to Sephora.com within 60 days of the purchase date for a full refund — minus original shipping fees, but a complimentary return label is included in the original packaging.
Can you return Cologne to Ulta?
Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.
Can you return used cologne to Macy's?
Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return. Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store.
Does Sephora throw away unused returns?
It's important to note that policies seem to vary by store—or by when the individual was employed by Sephora. Another user explained that in their experience, unused products get thrown out. "Even if someone says they didn't use it, we can't put it back on the shelf.
Can you return opened perfume to Bloomingdale's?
Store returns are free everyday at Bloomingdale's. You have 365 days from the date of purchase to return your in-store purchase to a Bloomingdale's store. Returns within 90 days of purchase will be refunded to the original form of payment.
Did Sephora change their return policy?
In addition, Sephora has made changes to its return policy. The company decided to extend returns for in-store purchases with receipts (made on or after February 15) for 30 days of stores reopening. For online returns, the store has extended it from 30 to 60 days.
Can you return opened fragrance to Fragrancenet?
Return Policy You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
Can you return opened Cologne at Dillards?
Timing: You can return an item you purchased in a Dillard's store within 30 days of the original purchase date. Defective products are not subject to the 30-day timeframe. Condition: The item must be unworn and unwashed, with tags still attached.
Can I return perfume without cellophane?
Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.
Can you return opened perfume to John Lewis?
The changes will apply to all cosmetics and fragrances within the store. Customers may open the packaging, but will not be able to return any used cosmetics. John Lewis said customers will continuously be warned about the change via point of sale, receipts and parcels ordered online.
How to contact Sephora for returns?
See the U.S. Returns section of Customer Service or call 1-877-SEPHORA (1-877-737-4672) for instructions regarding returns and exchanges of products purchased in the U.S. or on sephora.com.
How long does it take to get a return from Sephora?
Returns must be received within 60 days of purchase. Items shipped to Sephora outside of the returns window may not be returned to you. It takes up to 30 days to process returns and credit your account or to issue an online store credit.
How long does it take for a Sephora refund to be credited?
If Sephora receives your new or gently used item within 30 days of purchase, the refund will be credited to: If Sephora receives your new or gently used item within 31 to 60 days of purchase, the refund will be credited to: Credit or debit card. Your credit or debit card used to make the purchase.
How to return items to Sephora?
1. Sephora.ca Returns by Mail 1 Include the original Sephora packing slip with your items. 2 Package your return item in the manufacturer's product box and Sephora packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. 3 Print the Prepaid Return Label from the link above and mail your return via Canada Postal Service (Canada Post). 4 Track your order using the link above. 5 You will receive an email confirmation when your return is processed.
Does Sephora accept returns?
Sephora monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Sephora will no longer accept any returns from that customer, with or without a receipt.
How to Return Sephora Products
New and gently used products can be returned to a Sephora store, or shipped to the company, within 60 days of purchase. For in-store returns, all you need to do is bring the item (s) you’d like to return and an associate will process the return and refund your money.
Sephora Exchange Policy
Sephora’s exchange policy ties right into the general return policy. As long as you return your new or gently used product within the 60-day return window, you’ll be able to exchange the product in-store.
Sephora Refund Policy
For all new and gently used items purchased at a Sephora store, at Sephora online, or another third-party seller, you have 60 days to request a refund for your product. The refund you’re issued will depend on your original payment method and the time at which you’re returning the defective product.
Does Sephora Take Returns Without a Receipt?
If you don’t have your receipt, Sephora can look up your purchase via the card used or by looking up your Beauty Insider account. If the associate can’t find your purchase history, you’ll be issued in-store credit to use instead of a refund to a card.
Does Sephora Take Returns After 30 Days?
While many businesses have a 30-day return policy, Sephora will accept returns up to 60 days after you make your purchase. However, the method in which you receive your refund will depend on the form of payment you used, as well as the timeframe at which you’re returning the product.
In Conclusion
Sephora has a far more lenient return and exchange policy than other companies. With their 60-day return window, along with the acceptance of gently used products, you’re far more likely to have an easy time returning Sephora products than anywhere else.
