What is Shady Rays replacement policy?
You may only obtain one replacement of the same purchased item, so long as supplies are available, within the first year after purchase. If your item's style is sold out or has been discontinued, you will be offered another item of similar or reasonably equivalent style as identified by Shady Rays.
Do Shady Rays have a lifetime warranty?
Replacements and Limited Lifetime Warranty.
How do I contact Shady Rays?
To submit a request to know or delete, you may send an e-mail to team@shadyrays.com or call us toll-free at (213) 817-5193.
How do I cancel my shady ray order?
If you've already placed an order and need to make a change, send us a text with your email address and order number to 213-817-5193, or use this contact form and choose the "Edit Recent Order" category to send us the updated information.
How do I get a replacement pair of shady rays?
So long as your shades were purchased through an authorized Shady Rays retailer, our Lost & Broken Replacement Program is here to help. Just click on Start Manual Replacement at wegotyou.shadyrays.com.
How long should a good pair of sunglasses last?
For most people, two years is the recommended amount of time to keep a pair of sunglasses. If you wear them every day and are exposed to strong UV radiation, you will need to trade them out a little sooner.
Where are Shady Rays located?
Simpsonville, KentuckyWhere is Shady Rays 's headquarters? Shady Rays is located in Simpsonville, Kentucky, United States .
Where do Shady Rays ship from?
Simpsonville, KentuckyAll orders are fulfilled from our shipping center in Simpsonville, Kentucky, Monday through Friday. If an order is placed on the weekend, those are usually packed and picked on Monday, and are usually out the same day!
Are Shady Rays prescription?
Yes, we offer prescription shades and eyeglasses! Most of our standard shades are available as Prescription!
Does Shady Rays accept RX orders?
You acknowledge and agree that Shady Rays will not accept order cancellations, modifications, returns, or exchanges to prescription (Rx) orders. Shady Rays provides its services as requested and will make no independent inquiry into the use or suitability of Shady Rays' products for a particular customer.
Is Shady Rays a medical practice?
Shady Rays does not provide optometric, medical, or other professional services and is not licensed to practice optometry or medicine. None of the content on this website should be considered medical, optometric, or professional advice.
Does Shady Rays provide medical advice?
You acknowledge and agree that Shady Rays does not provide medical advice, diagnosis, or treatment, and provides only a means to order eyewear in accordance with your existing eyeglass prescription. Shady Rays must receive your eyeglass prescription to fulfill a prescription (Rx) order.
