The Do Dropshipping Return Policy Template
- Return eligibility To be eligible for a refund or exchange, you must have purchased one of the items sold on [STORE NAME]. ...
- Return process Once your return is received, we will notify you. ...
- Exchanges If the item you’ve received is damaged or defective, we can arrange an exchange for you. ...
How do I create a return policy for my Shopify store?
How do you create a return policy in Shopify? If you are dropshipping with Shopify, setting up a return policy is a piece of cake! Simply navigate to Online Store -> Pages, and click on “Add Page”. Then, just copy our Return Policy Template and paste it in Shopify.
What is Shopify shipping and how do I use it?
Use Shopify Shipping, to automatically email a return shipping label to your customer, as soon as the return request is created. Merchants who use Shopify Shipping also benefit from discounts with carriers for both outbound and return shipping.
How do dropshipping refunds work?
Customer refund. You refund the customer for the full price of the product (s). With an app like AfterShip Returns Center, you can easily manage your dropshipping store’s returns. When using AfterShip’s app, here’s how your return process will look: You can check out a demo of the return page here.
How to return dropshipping items to suppliers?
Whether your customer wants a replacement or their money back, you must inform your dropshipping supplier about the issue. As mentioned above, you need to request an RMA number from the supplier. If your supplier approves the return, you need to give your customer the return address and the RMA number.
What is a return policy?
What is Shopify's research team?
What is the difference between returns and exchanges?
How to encourage exchanges over returns?
Why do we need a return and exchange policy?
What does it mean to return something in ecommerce?
What is returnly app?
See more
About this website
How do returns work with dropshipping Shopify?
You request an RMA (return merchandise authorization) number from your supplier. The customer mails back the merchandise to your supplier, noting the RMA # on the address. The supplier refunds your account for the wholesale price of the merchandise. You refund the customer for the full price of the merchandise.
Does Shopify have a return policy?
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact retail-support@shopify.com or via the contact page here.
Do you have to accept returns on Shopify?
Accepting returns is definitely not mandatory, by any means. However, having a refund policy on the page is still recommended. This way the terms are clearly laid out for the customer and it helps to prevent any future confusion or questions that may arise in regards to a return.
Does Drop have a return policy?
We stand by our products. However if you are not satisfied with your Drop Studio product, Drop is accepting standard returns and exchanges for both US and International customers on most Drop Studio items in like new condition within 30 days of delivery.
How do you handle returns on Shopify?
From your Shopify admin, go to Orders.Click the order that you want to refund.Click Refund.Enter the quantity of the items in the order that will be refunded. ... Optional: Enter the shipping amount that you want to refund into the Shipping field.More items...
How do customers return items on Shopify?
With Shopify, you can: Create a self service return process. Clearly communicate on your online store the best way for a buyer to contact you about a return, whether that's via email, on the phone or through a messenger solution.
How do I politely decline a refund request?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
Can you return sale items?
The law, as contained in the Consumer Protection from Unfair Trading Regulations, simply says that if a product is on sale or special offer, the retailer must show the original price and it must have been selling at that price for 'a meaningful period of time'.
Can you return an online order in store?
Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox. Can you return something you bought online in-store instead?...Retailers That Let You Buy Online and Return In-Store.StoreReturn Time FrameOther DetailsWalgreens30 daysSome exclusions apply35 more rows•Dec 27, 2021
How do I return an online order?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Can I return something I bought online in store?
Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
How long does it take Shopify to refund?
A refund takes up to 10 business days to be credited back to your customer. If a negative balance payout fails, then the payout is tried again in 3 business days. For more information about issuing refunds with Shopify Payments, refer to the Shopify Payments FAQ.
Can you return online orders in store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Is a return a refund?
No. A return is when a customer sends an item back to your store or warehouse. They usually have to return an item before they get a refund. A refu...
What is a return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following informat...
Are refunds legally required?
Depending on your country and state laws, you can technically have a no refund, no return policy. But a no return policy can make customers distrus...
How do I make a return policy?
Create a return policy that builds trust with customers. Be clear and concise when writing your return policy. Don't demand things from your custom...
15 Return Policy Examples - Small Business Trends
2. Nordstrom. In its return policy, Nordstrom details how to return merchandise at a store, via curbside dropoff or through the mail.. 3. Michaels. Michaels provides a clear return policy for customers who do and don’t have a receipt.
Generic Ret urn & Ref und Po l i cy t empl at e - TermsFeed
If you receive a refund, the co st of ret urn shi ppi ng wi l l be deduct ed f rom your ref und. For additional information i n t hi s sect i on, cre at e your own Ret urn & Ref und P ol i cy .
What is a return policy?
A return policy will give you and your customers a clear process and set of rules to follow when it comes to anything regarding refunds and returns. Furthermore, a detailed return policy will avoid any discussions with you and your customers because everything regarding returns will be clearly explained in the policy!
How long does a store name return policy last?
To be eligible for a refund or exchange, you must have purchased one of the items sold on [STORE NAME]. Our return policy lasts for [NUMBER] days after purchase. If more than [NUMBER] days have passed since your purchase, we can’t offer you a refund or exchange.
What is an RMA in dropshipping?
If you are running a dropshipping store, you may be unsure about dealing with returns. In general, ecommerce stores use a return merchandise authorization system (RMA) to manage returns. Among others, an RMA system lets your customers initiate their return and gives them a label with an RMA number.
How long can you return a product after delivery?
Typical durations include the possibility to return items 14, 30, 60, or 90 days after delivery. By choosing a 90-day period, you give your customers a long time to think about whether or not they want to keep the item.
Is dropshipping a good idea?
Dropshipping is a great way to start an online business without your own inventory. But sometimes, people want to return items they purchase. They may arrive in the wrong size, variant or may not meet your customer’s expectations.
Is Delta Hiking a refund policy?
If you’re sharp, then you probably saw that Delta Hiking actually calls it a refund policy. But don’t worry, “refund policy” and “return policy” basically mean the same thing and cover the same topics. Some stores prefer to call it a refund policy, while others call it a return policy.
Do dropshippers pay for shipping in China?
Since most dropshippers use suppliers in China, you will often see return policies where the customer has to pay for the return shipping costs . However, you may also come across some dropshipping stores that do offer to pay for the return shipping fees, like Warmly: Source.
What are the main causes of dropshipping returns and refunds?
Understanding what motivates your customers to return a purchase can help you build great relationships with them and minimize returns. So, read on!
How do returns work with dropshipping?
As you are not dealing with inventory and shipping (you are a dropshipper), the concept of accepting dropshipping returns for your products may sound confusing.
Understand the dropshipping return policies of your suppliers
Again, as you will not process the dropshipping returns yourself, you must have a good understanding of your suppliers’ return policies.
Write your own return policy and ensure it complies with that of your supplier
Of course, you should not turn the return policy of your supplier into your own. Instead, you need to use their policy as a framework and make sure your policy matches theirs.
How to create a return policy page for your dropshipping store on Shopify
If you are about to use Shopify for dropshipping, you need to know how to create your Shopify return policy page to be clear about your dropshipping returns.
How to handle dropshipping returns in an expert manner
We know that handling dropshipping returns may be one of the thorniest problems for you. But, you must learn how to become a problem solver.
How to handle dropshipping returns when working with AliExpress or Chinese suppliers
Dealing with dropshipping returns when sourcing from AliExpress or Chinese suppliers may not be that simple.
Why is a return policy important?
A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy.
What is a refund policy?
A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns.
Is a refund policy required by law?
A refund policy is not required by law like a privacy policy. However, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer.
What is Dropshipping?
Dropshipping is a fulfillment method where a merchant doesn’t keep the products that they sell in stock. Instead, a merchant purchases the item from a third-party supplier and has it shipped directly to the customer. As a result, the merchant doesn’t have to handle the product directly during individual transactions. Learn more about dropshipping.
Product safety
If you’re dropshipping products, then it's your responsibility to make sure that you’re offering products for sale that are safe. Before dropshipping a product, complete the following safety checks:
Product liability
Although you may not handle a product directly when using the dropshipping fulfillment method, you may be held liable for items that don’t meet the safety standards in any jurisdiction you're selling into.
Product recalls
A product recall is when defective or unsafe goods are retrieved from consumers. Recalls often occur because of safety concerns over a manufacturing defect. A product recall may happen when a company reports their product to the government or after the government receives a report from consumers or other sources.
Intellectual property protections
Shopify supports the protection of intellectual property and encourages you to do the same. Shopify’s Acceptable Use Policy prohibits posting or uploading content that infringes on the copyright or trademarks of others.
Shipping and processing timeframes
Under Shopify’s Terms of Service, you must add publicly accessible processing and shipping information that's current and accurate to your online store. If you fail to post current and accurate order delivery timelines, then your online store account might be deactivated.
Processing refunds
Under Shopify’s Terms of Service, you must add a publicly accessible refund policy that's current and accurate for your online store. Your refund policy should include the following information:
What Is a Dropshipping Return Policy?
A dropshipping return policy is a written “rulebook” where the retailer or store owner explicitly informs their customers of the conditions under which it’s possible to request a return and refund and the specific steps of the return process.
Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier?
Each supplier will have (or should have) their own return and refund policy. And this is something that you have to read to match yours accordingly.
Do Dropshippers Accept Returns?
Yes. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so.
How Do Returns Work with Dropshipping?
As soon as a customer asks for a return, you must act fast and create a return request at your supplier’s store. As soon as the item is returned to your supplier, they will refund you the money.
Does Shopify Handle Returns?
Shopify itself is only the online store builder or eCommerce platform that you use to host your store. As such, they aren’t responsible for handling returns to your customers.
Why Do You Need to Have a Dropshipping Return Policy Set Up?
A dropshipping return policy page should be vital for every online store. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game.
What Are the Most Important Things to Include in Your Dropshipping Return Policy?
Here are the key elements an excellent dropshipping return policy template should contain:
Why do people shy away from starting an online store?
Many people shy away from starting an online store because of the startup costs and fulfillment hassles. But imagine if someone offered to pay your upfront inventory costs on thousands of items and manage your fulfillment operations. It’d be much easier to get started, and you could run your business from anywhere in the world.
What happens if supplier A doesn't have stock?
If Supplier A doesn’t have an item in stock, there’s a good chance Supplier B has it. Additionally, it’s risky to rely on one supplier as the only place to source your product. If they decide not to work with you, raise their prices, or go out of business, it jeopardizes the future of your business.
Why is not having to worry about fulfillment important?
Not having to worry about fulfillment is incredibly convenient and frees up your time to concentrate on your marketing plan, customer service, and operations. Mobility. With all the physical fulfillment issues handled, you’re free to operate your business anywhere you can get access to an internet connection.
Can you calculate shipping rates for dropshipping?
Calculating shipping rates can be a big mess for dropshipping business owners. With so many different products shipping from multiple locations, it’s difficult to accurately calculate shipping rates for orders.
Should you blame a dropshipper for a mistake?
Under no circumstances should you blame your dropshipper for the mistake. It will only cause confusion and make you look like an amateur. The customer has no idea the dropshipper even exists. Instead, you need to own the problem, apologize, and let the customer know what you're doing to fix it.
Does dropshipping cover postage?
The only thing worse than receiving a defective item is having to pay additional postage to return it. Most dropshipping suppliers won’t cover return postage for defective items. In their minds, they didn’t manufacture the item so they aren’t liable for defects. They simply view it as a risk of selling poor-quality products to a retail market.
What happens if you have a free shipping threshold?
If you have a free shipping threshold, you can communicate in various places as an incentive for customers. Any potential surprise fees should be surfaced too, such as duties and taxes the customer may incur. Local delivery and buy online, pickup in-store.
What is a well thought out shipping policy?
A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders.
What is Billy's shipping policy?
Billy! is an apparel and accessories brand that splits its shipping policy across multiple shipping pages. Their main shipping page is designed around the needs of the majority of their customers in a simple two-part FAQ. But this page also links out to supporting pages where customers can get more details about order processing and international shipping.
Is shipping up to date in 2020?
As 2020 brings unforeseen shipping delays and increased carrier costs, it's more important than ever to keep your shipping policy up to date with the following key points in mind: Essential shipping details are easy to find.
Can you put shipping links in footer?
However, in most cases, a link in your footer should suffice. Source: Healthish.
What is a return policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, and the timeframe over which returns are accepted.
What is Shopify's research team?
Shopify’s research team conducted a series of in-depth interviews with North American shoppers to learn how customer trust is formed in online stores. This checklist is a summary of their findings, created to help business owners understand what essential aspects of their online store experience creates trust among customers, along with the trust-busting mistakes to avoid.
What is the difference between returns and exchanges?
When a customer returns a product for a refund, the business usually loses money on the customer acquisition and return shipping costs, plus it needs to refund the customer any profit made on the original order.
How to encourage exchanges over returns?
A common way to encourage exchanges over returns is by only offering to cover the cost of return shipping if the customer chooses to exchange the product. When presented with the three options above, the choice to get a store credit or new product may be more appealing to those who have not fully sworn off your brand.
Why do we need a return and exchange policy?
Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the shipping and fulfillment and operations sides.
What does it mean to return something in ecommerce?
In ecommerce, the customer usually decides independently if they want a return (which signifies a refund ) or an exchange (usually for a gift card or a replacement product of equal value).
What is returnly app?
Returnly is one of the larger self-service returns providers for ecommerce stores. The app provides online stores with their own customizable “Returns Center,” which customers can sign into using their order number or email address to access their past purchases and select items they wish to return.
